Quite frankly, the inactivity timer on this game is ridiculous. I am very annoyed right now since I lost all my progress thanks to a phone call, but this is not the first time similar things have happened.
The game will almost certainly disconnect you when either:
- Going to the toilet
- Answering the phone
- Making a hot drink
- Answering the door
These are all pretty common activities for a person to do when playing games, and if they are playing by themselves it is quite ridiculous to actually punish them for doing these things (through wasted energy, lift fees and time). So please extend the timer!
Also, as a bit of constructive criticism, you could also make the tab in the windows task bar flash when players are close to disconnection (similarly to the way messenger programs do). For in browser players you could flash a message in the page title like facebook does.