When I play during the day (like today around 2:30 - 3:30ish CST), I tend to get stuck going between levels. I get on the elevator and I don't get the choice to go up or done. Music still plays and I can hear the voice chat of other players. The in-game connection strength bars do not drop during this time. If I wait long enough, say like 5 minutes, I might see the heat tally screen. If I logoff and come back in it puts me back in Haven and I don't think I am getting the heat from the level applied. When this happens, I generally have to wait until evening before I am able to normally progress through the gates. It is quite irritating to continue to play the first level of tier 2 again and again when this happens. Traveling throughout Haven is quite normal during these times. I usually just go and craft something but I would sometimes like to be able to get some heat for my gear. My character name is Ringlord and he is on my steam-based account. I created this second account since I could not figure out how to post to this forum via my steam-based account. My apologies for having two accounts. I do not intend this one for gameplay. I am playing over a 3 Meg DSL link with sufficient power in my PC.
I apologize for being long-winded but I hope I have given you sufficient detail to work with.
Whose your ISP and were are you from? Seeing as it clears up at night, its probably related to network load.