After the reboot on from 3 days ago, i am unable to log in to SK, and i keep getting the message "Either there is a temporary network outage or the server is not yet fully operational. Please wait a moment before reconnecting." I was able to play fine before the reboot, but afterwards, i am unable to; i've reinstalled the game several times, no dice. Also, i use a Steam account, and the internet still works fine. Help please?
Network Issue logging in to SK
Jue, 09/15/2011 - 15:14
Sáb, 09/17/2011 - 19:35
#2
Open up the projectx.log and
Open up the projectx.log and post it back here for review. It should be relatively short.
Dom, 09/18/2011 - 14:45
#3
Projectx.log
2011/09/18 17:39:48:777 INFO I$a.a: Logging to 'C:\Users\Sam\AppData\LocalLow\spiral\projectx.log'.
2011/09/18 17:39:55:056 INFO I$a.a: Updating Getdown with C:\Users\Sam\AppData\LocalLow\spiral\code\getdown-pro-new.jar...
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2011/09/18 17:41:49:043 INFO I$a.a: Connecting [host=game.spiralknights.com/184.73.214.58, port=47624]
Mar, 09/20/2011 - 01:34
#4
According to this your using
According to this your using the web launch of the game. Make sure your security software recognizes javaw.exe and its set to allow.
Standalone: C:\Program Files (x86)\Java\jre6\bin
Steam: C:\Program Files (x86)\Steam\steamapps\common\spiral knights\java_vm\bin
Mar, 09/20/2011 - 13:40
#5
This folder only appeared
This folder only appeared after i tried to open SK using the website (i know this because i looked for it previously and couldn't find it). Either way, after unblocking steam, spiral knights, javaw, etc, I was still unable to log in w/ Steam, getting the same result... help?
Jue, 09/22/2011 - 02:54
#6
What does the projectx.log
What does the projectx.log look like now?
Jue, 09/22/2011 - 14:15
#7
projectx.log updated
2011/09/20 16:33:46:760 INFO I$a.a: Logging to 'C:\Users\Sam\AppData\LocalLow\spiral\projectx.log'.
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2011/09/20 16:34:06:387 INFO I$a.a: Connecting [host=game.spiralknights.com/184.73.214.58, port=47624]
Jue, 09/22/2011 - 18:04
#8
Open up a windows command
Open up a windows command prompt and type the following.
(you can use the search bar in the start menu if you have Win7/Vista)
tracert 184.73.214.58
Then right click on the cmd window, select all, and click inside the window to copy the text. Then paste the results back here.
Sáb, 09/24/2011 - 10:46
#9
Same person as tchihwa355
I made the tchihwa account to use the forums, this is my actual steam account. Anyways...
Tracing route to ec2-184-73-214-58.compute-1.amazonaws.com [184.73.214.58]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 6 ms 6 ms L100.NWRKNJ-VFTTP-81.verizon-gni.net [98.109.71.
1]
3 10 ms 8 ms 9 ms G0-9-0-4.NWRKNJ-LCR-21.verizon-gni.net [130.81.1
05.244]
4 * * * Request timed out.
5 14 ms 59 ms 25 ms so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.17.6]
6 14 ms 14 ms 14 ms xe-0-2-0-6.r06.nycmny01.us.bb.gin.ntt.net [129.2
50.9.77]
7 13 ms 12 ms 11 ms ae-2.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.1
48]
8 19 ms 19 ms 19 ms ae-1.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.9
]
9 20 ms 19 ms 19 ms ae-1.r02.asbnva02.us.bb.gin.ntt.net [129.250.2.1
83]
10 20 ms 19 ms 19 ms
Sáb, 09/24/2011 - 19:43
#10
Theres no blackhole on the
Theres no blackhole on the network, so it has to be something in the security suite or a firewall blocking it. Are you able to temporarily shutdown all the features on your security software? Or you can try power cycling the router.
Dom, 09/25/2011 - 11:41
#11
???
Umm... how would i do that? (Both temp. shutdown and the power cycling)
Dom, 09/25/2011 - 21:47
#12
Power cycling a router is
Power cycling a router is usually just unplugging it for a few seconds then plugging it back in. How to handle the security software depends on which program your using. Usually you can right click a tray icon to disable auto-scan or auto protection (you need to find the firewall or internet protection... labeling is never consistent anymore.), but most newer programs make you jump through some ambiguously worded hoops to keep you from doing it on accident.
Mié, 09/28/2011 - 13:18
#13
Ooook, so i tried the
Ooook, so i tried the powercycling, and it didn't work. Also, I found the system tray (if that's what you were talking about), but i wasn't able to open it or do anything with it. Could you tell me what i should do there?
Jue, 09/29/2011 - 04:16
#14
The tray is the bunch of
The tray is the bunch of icons on the lower right of the desktop, and is loaded by certain programs for either quick access or status monitoring without having to have a full window open. You can double-click (which usually launches something) or right click on icons (brings up a small menu with common options/actions for the program)
Mié, 10/05/2011 - 16:33
#15
Update:
First, thanks for all the effort you've put into helping me, whether this ends up working or not.
Being that this is a relatively new computer, our system's security software is not yet activated, so i will try to make that happen ASAP.
In the mean time, i had uninstalled and reinstalled Steam, but to no avail. I noticed when i go to the firewall settings, there are multiple copies of Steam and SK... Should i allow all versions through? Or does it not matter?
Jue, 10/06/2011 - 00:59
#16
Typically you'll have 2
Typically you'll have 2 entries for SK. TCP/UDP or Inbound/Outbound, depending on the program. They should all be allowed by default, so if its not then we found the problem.
As for security software, I would recommend getting rid of the bundled trial program and get Microsoft Security Essentials along with MalwareBytes instead. Both are free, light weight, and doesn't mess with system operation.
i cant logg in now after the recent bugfix, im using a mac i dont know if that may be the case but its kind of a bother that after some bugfixes or updates mac users have to wait a ton more to play again :/