Spiral Knights - Coming to terms with the System Requirements

Coming to terms with the System Requirements

14 replies [Last post]

Wed, 10/05/2011 - 00:41

Barbapopo

I apparently have no clue whatsoever why it's not working properly, trying just to run the game and I get the same box suggesting I take a gender at the technical support. I'd like some help understanding what needs improvement.

I'm sorry for providing a wall of text, I'm not sure what parts I should leave out or keep.

Here's what I got from dxdiag:

------------------ System Information ------------------ Time of this report: 10/5/2011, 09:09:11 Operating System: Windows Vista™ Home Basic (6.0, Build 6000) (6000.vista_gdr.100218-0019) Language: Swedish (Regional Setting: Swedish) System Manufacturer: TOSHIBA System Model: Satellite L30 BIOS: Phoenix NoteBIOS 4.0 Release 6.1 Processor: Intel(R) Celeron(R) M CPU 410 @ 1.46GHz, ~1.5GHz Memory: 1406MB RAM Page File: 1036MB used, 2016MB available Windows Dir: C:\Windows DirectX Version: DirectX 10 DX Setup Parameters: Not found DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON XPRESS 200M Series (Microsoft Corporation - WDDM)
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Xpress Series (0x5A62)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5A62&SUBSYS_FF311179&REV_00
Display Memory: 574 MB
Dedicated Memory: 127 MB
Shared Memory: 447 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Allmän PnP-bildskärm
Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
Driver Version: 7.14.0010.0443 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 11/2/2006 11:46:02, 2413568 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-1922-11CF-7273-3BDFA1C2CA35}
Vendor ID: 0x1002
Device ID: 0x5A62
SubSys ID: 0xFF311179
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Högtalare (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0862&SUBSYS_1179820D&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5317 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/1/2006 17:05:06, 1644968 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Wed, 10/05/2011 - 01:43

Starlinvf

Your video card drivers are

Your video card drivers are from 2006, and isn't even the official catalyst package.

You can try installing the legacy driver packages from AMD, but theres no guaranty it'll detect and install right. If it doesn't, then you'll have to dig around the Toshiba support site to see what drivers they have archived (probably nothing more recent then 2008).

32-Bit Legacy drivers

64-Bit Legacy drivers

Wed, 10/05/2011 - 02:28

Barbapopo

Thanks for the advice and

Thanks for the advice and links, I'll try that out immediately.

Edit: I did install it, I apparently have installed it before and there's no difference in the outcome. Same message, same advice.

Wed, 10/05/2011 - 03:19

Starlinvf

Check the SK folder for the

Check the SK folder for the projectx.log file and paste the contents back here.

Wed, 10/05/2011 - 08:39

Barbapopo

That's a bit difficult when

That's a bit difficult when there's not even such a folder as far as I can see, even by reinstalling it I cannot see it anywhere. There's a folder though still in the Program Files' folder for Java where Spiral Knights is held.

P.S

Turns out it was in the "AppData" folder, "roaming", "Three rings design". I'm used to finding most things right in the "Program" folder.

Log:
2011/10/05 17:34:59:205 INFO I$a.b: Logging to 'C:\Users\profilename\AppData\Roaming\Three Rings Design\Spiral Knights\.\projectx.log'. 2011/10/05 17:35:11:487 INFO I$a.b: Couldn't create display; switching fullscreen mode. [fullscreen=true] 2011/10/05 17:35:11:727 WARNING I$a.b: Couldn't find valid pixel format.

Wed, 10/05/2011 - 16:28

Dogrock

That folder path implies you

That folder path implies you used the Downloadable Client, but did not change the default install path to something of your choosing.

Did that end up insalling the Catalyst Control Center? If so, could you to the 3D Settings tab and try changing the Catalyst A.I. to standard. That tends so be a hiccup on older ATI products.

Wed, 10/05/2011 - 21:53

Barbapopo

I'm not sure I entirely

I'm not sure I entirely understand what you're saying. However, I tried changing the AI to "Standard" and run Spiral Knights - there's no difference. Same results.

Thu, 10/06/2011 - 01:42

Starlinvf

http://wiki.spiralknights.com

http://wiki.spiralknights.com/Technical_issues_FAQ#I.27m_getting_a_black...

You can try modifying the registry using the instructions in the link, but use " 1024, 768, 16, 60 " instead in the display mode.

Thu, 10/06/2011 - 22:35

Barbapopo

Same ol' same ol'

I updated the registry, it was completely empty of those string values. No difference though, same issue. However, there was a slight change in the issue.

With the updated registry, following the wiki-article, no difference. Adding the values you recommended made it at least appear as a black screen and then the usual message pops up.

Fri, 10/07/2011 - 03:53

Starlinvf

2 things left to try.

2 things left to try. First try updating java here. http://www.java.com/en/download/index.jsp

Second thing you can try is going into the Catalyst control center and globally disabling Triple Buffering.

Fri, 10/07/2011 - 11:42

#10

Barbapopo

How do I do that? Where? I'm

How do I do that? Where? I'm currently unable to spot it.

Edit: I found it for some reason by right-clicking the icon, and not in the actual catalyst control center. I'm not sure how to interpret the issue but some settings are "checked" whilst some aren't. "Triple buffering" was not "checked".

Enabling/Disabling "Triple buffering" made no difference.

Sat, 10/08/2011 - 02:08

#11

Starlinvf

I'm tapped for ideas then

Tue, 10/11/2011 - 00:12

#12

Barbapopo

Thank you for trying and

Thank you for trying and assisting me, Starlinvf and Dogrock.
---

I still need help, so, any new ideas? Anyone?

Tue, 10/11/2011 - 06:45

#13

Lufte

You said you noted a

You said you noted a difference after updating the registry. Could you paste the contents of project.log again? Maybe there is a new error.

Thu, 10/13/2011 - 07:03

#14

Barbapopo

2011/10/13 16:00:22:001 INFO

2011/10/13 16:00:22:001 INFO I$a.b: Logging to 'C:\Program Files\Spiral Knights\.\projectx.log'.
2011/10/13 16:00:40:664 INFO I$a.b: Couldn't create display; switching fullscreen mode. [fullscreen=true]
2011/10/13 16:00:50:169 WARNING I$a.b: Couldn't find valid pixel format.

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Coming to terms with the System Requirements