Spiral Knights - Game crashes/closes randomly

Game crashes/closes randomly

6 replies [Last post]

Sat, 04/28/2012 - 11:46

Pyneapll

While playing certain levels, my game window would suddenly close without warning. Usually just before I crash, the icons for vials and vitapods become white squares. I can re-launch the game, and I'll be taken back to where I was in the level before I crashed, with all of my crowns, heat and items intact, but my character may have been killed in the meantime.

I've noticed this happen the most when I'm in the Ironclaw Munitions Factory (usually the second level, Warfare Workshop), and when I'm playing Blast Network. But when playing Blast Network, sometimes my laptop itself would suddenly shut off instead of just have the game window close. Re-launching would land me back in Haven, so I can assume I've been kicked for being idle. The game runs smoothly without problems otherwise.

After searching around, I saw that a few other people have experienced/are experiencing the same problem:
http://forums.spiralknights.com/en/node/15232
http://forums.spiralknights.com/en/node/52163
I know this issue is probably an old one, but unfortunately, the possible solutions in the first thread didn't work. And if there is already a thread that has solved this problem, I haven't found it yet.

Here's some info on my system:
Steam client
Operating System: Windows 7 Ultimate 64-bit
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Card name: ATI Mobility Radeon HD 4500 Series
Approx. Total Memory: 2039 MB

And here's my latest hs_err_pid####.log file:
http://pastebin.com/ZpH7Y8VZ

Things I've tried:
-Googling the problem
-Re-installing SK through Steam
-Updating Java
-Re-installing Java
-Updating drivers
-Disabling Steam overlay
-Disabling unnecessary services while playing
-Replacing the contents of C:\Program Files (x86)\Steam\steamapps\common\spiral knights\java_vm
with that of C:\Program Files (x86)\Java\jre6

Sorry if I've missed anything. Any help would be appreciated! x__x

Wed, 05/02/2012 - 09:27

Coatl

Many people have been having

Many people have been having this issue (including me).
Many have made topics about it.
Though none of them have received a helpful response.

Sun, 05/06/2012 - 16:10

Pyneapll

Thanks for your response! I

Thanks for your response! I guess knowing this makes me feel a little better, in a way. I'll just have to keep trying, then. :/
I'll be sure to post again if anything comes up.

Time to consult my witch doctor!

Wed, 05/09/2012 - 19:14

Helios

Game Master

Greetings,

This appears to be a running issue with the Mobility Radeon HD 4000 - 4600 series of graphics cards. Your Java crash log, like the ones of others shows an error with the graphics driver. Using an older driver may help with the compatibility. The Catalyst 11.2 drivers were known to be "safe" drivers before a rash of driver issues showed up on ATI devices and Spiral Knights for few months.

Sat, 05/12/2012 - 20:26

Pyneapll

Okay, so I've been trying to

Okay, so I've been trying to install that older driver for the past couple of days with help from general guides on the Internet.
I've never done this sort of thing before, and I'm still experiencing the crashes, so I'm probably not doing this correctly.

Would someone please post a sort of definitive guide on how to do this, or at least point me to an existing one? The more specific to the brand, the better.
Meanwhile, I'll continue tinkering and searching the Internet.

-----

EDIT: It seems I'm having problems with the 11.2 Catalyst Install Manager. I uninstalled my current driver, restarted my computer in Safe Mode, used Driver Sweeper on all things ATI, restarted normally, noticed that Windows is now using the Standard VGA Graphics Adapter, and started up the Catalyst Install Manager. After choosing Custom install, I noticed that there was no option to install a graphics driver -- only options to re-installing the Catalyst Install Manager and some audio driver. Here's a pic of what I'm getting: http://imgur.com/rLFkx (This is after I ran the Install Manager the first time, but the list is the same thing). To my understanding, the list should have also included options to install the graphics driver along with CCC.

EDIT: I have also tried manually installing the driver without the Catalyst Install Manager by going to
Device Manager > Update Driver Software... > Browse my computer for driver software > Browse: C:\ATI\Support\11-2_vista64_win7_64_dd_ccc_enu\Packages\Drivers\Display
...but then it tells me that "The best driver software for your computer is already installed -- Standard VGA Graphics Adapter"

Any suggestions?

Tue, 05/15/2012 - 03:18

Cloud-Firaga

try this

in device manager select the display adapter in question and select uninstall

afterwards select "add new hardware" and select the wanted driver

you seem tech savvy enough to figure the rest out

it should work after that

Tue, 05/15/2012 - 13:03

Pyneapll

That didn't work :(

I could only find the option to "Add Legacy Hardware" after uninstalling the display adapter.
I then chose to "Install the hardware that I manually select from a list," but then the list it gives me only has a bunch of Intel devices.

Thanks for your suggestion, though!

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Game crashes/closes randomly