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Extreme Server Lag Lately?

11 Réponses [Dernière contribution]
mar, 04/16/2013 - 12:21
Portrait de Whitechocolatechip
Whitechocolatechip

I hope I'm posting in the right section here, this seems technical enough. I kinda had to put my foot down minutes ago and ragequit one of my raids because for the past 3 or 4 days, lag on the servers seems UNBEARABLE. To be clear, this isn't FPS issues, and it isn't those memory leaks that seemed to have snuck in with the compound updates (though an answer to why SK is plowing >1.4GB of RAM afterwards would be nice) This seems to be a more universal, server side lag, maybe associated with the US West coast servers, most my guildies are on the west coast too.

Examples?

-A fistful of people I know are having their connection drop dead for no apparent reason within 15 min or less of logging in (usually from previous disconnections)
-I did a vanaduke run minutes ago and quit after the 2nd floor because I had died 3 separate times due to lag issues, and my last 8+ solo runs before that I'd never even come close to dying once across all 4 floors, let alone 2.
-When running group instances, the entire party will simultaneously lag spike, often holding still for 5 seconds plus in perfect unison. Pretty bad when someone asks "you guys just get that lag spike?" and everyone says "Yea!" all at once.
-When lag spikes occur, I notice other net-bound applications running simultaneously run just fine, Skype calls, Pandora radio, the works.

Combined with the fact that spiral knights already handles lag in an outrageously screwy manner, and not just being an action MMO type deal, but more of a "I'm holding still with my shield and have not given control input for 5 secs and magically I teleport into fire 15 in-game feet away 2 seconds later" type screwy manner, this makes me have to put a halt on playing for a while.

Anyone got ideas as to what could be bogging down the servers or anything I could do on my end to mend this some? Outrageously high traffic for birthday celebration? Server problems related to that latest update? Toxoils got into the server room? At this point just knowing what's up would give me some darned peace here. Thanks. ~WCCC

EDIT: Almost forgot to mention for reference here, I'm running 300 MB/s net at full bars, not sure if the fact I'm receiving it wirelessly or anything could be related, but our router is pretty top-of-the-line and our net plan is fairly competent for not having outages literally ever. (Yay, I found the edit... Tab? Buttons are good I hear, all the cool kids are doing it)

jeu, 04/18/2013 - 06:00
#1
Portrait de Dragneel-Wiki
Dragneel-Wiki

To make your journey of pain shorter:
Neither OOO, nor SEGA is going to investigate their crappy servers, unless you pay them every month at leas 1000$.
I know it's harsh, but that's how SK works. You are ignored until bazillion people have the same problem as yours, then OOO will do a move. But it if it's only a mere 1-500 people, you will be burned and told by the forumers that the problem is with you, not with the server, which is completely wrong in some cases "Like this one here."

Sorry.

jeu, 04/18/2013 - 17:15
#2
Portrait de Coolnew
Coolnew
IKR

@Whitechocolatechip I was about to make the same thread a few seconds ago.

Yep. Servers are way more laggy than usual lately. 2 or 1 bar in my country, tons of packet losses and disconnections. Please do something with your server provider.

I point out that my message is towards game developers and staff --> only <--.
It aims on exposing a problem. "Other knights" opinions are not requested.

jeu, 04/18/2013 - 21:24
#3
Portrait de Hahkun
Hahkun
This extreme amount of lag is

This extreme amount of lag is getting to be unbearable; almost every mission I am on, every day, all the players I play with complain incessantly of the lag and dying from the incessant lag.

I am ready to ragequit if this keeps up; it's getting very hard to advance in missions with how bad this is much of the time.

lun, 04/22/2013 - 17:04
#4
Yabadabaduu
Today I'm getting huge

Today I'm getting huge amounts of latency and lag.
So I did a tracert and the problem seems to be related with Amazon's ips.

C:\Users\>tracert www.spiralknights.com
.
.
.
8 163 ms 152 ms 145 ms ae-10.r05.nycmny01.us.bb.gin.ntt.net [129.250.195.45]
9 199 ms 150 ms 163 ms ae-1.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.68]
10 168 ms 350 ms 171 ms ae-1.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.9]
11 159 ms 147 ms 328 ms ae-1.r00.asbnva02.us.bb.gin.ntt.net [129.250.3.110]
12 169 ms 425 ms 457 ms ae-3.amazon.asbnva02.us.bb.gin.ntt.net [168.143.232.46]
13 228 ms 411 ms 396 ms 72.21.220.41
14 146 ms 148 ms 161 ms 72.21.222.141
15 * * * Esgotado o tempo limite do pedido.
16 * * * Esgotado o tempo limite do pedido.
17 * * * Esgotado o tempo limite do pedido.
18 186 ms 185 ms 146 ms 216.182.224.15
19 * * * Esgotado o tempo limite do pedido.
20 * * * Esgotado o tempo limite do pedido.
21 * * * Esgotado o tempo limite do pedido.
22 * * * Esgotado o tempo limite do pedido.
23 * * * Esgotado o tempo limite do pedido.
24 * * * Esgotado o tempo limite do pedido.
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.
28 * * * Esgotado o tempo limite do pedido.
29 * * * Esgotado o tempo limite do pedido.
30 * * * Esgotado o tempo limite do pedido.

mar, 04/23/2013 - 21:50
#5
Portrait de Spacehouse
Spacehouse
getting same problem, gotten

getting same problem, gotten to the point where i would just log on to craft away mist... and even then the lag would be so bad that shops and crafting vendor menus wouldn't pop up.

mer, 04/24/2013 - 11:17
#6
Portrait de Ark-The-Monsta
Ark-The-Monsta
@Yabadabaduu I got almost the

@Yabadabaduu I got almost the exact same thing you did with a tracert. I tested this while my internet was at it's best performance and minimal latency, and I also kept on eye on my guild's Ventrilo server and while this tracert was doing its thing, and my ping in Vent was between 90-110 ms the whole time, so I know for a fact it wasn't my internet, otherwise my ping in Vent would skyrocket as well.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>tracert www.spiralknights.com

Tracing route to www.spiralknights.com [184.73.168.154]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 414 ms 169 ms 32 ms 172.16.2.254
3 867 ms 1504 ms 2585 ms 207.34.180.254
4 1252 ms 363 ms 70 ms 208.181.246.137
5 381 ms 454 ms 434 ms 154.11.44.145
6 545 ms 782 ms 161 ms wnpgmb38br00.bb.telus.com [154.11.11.178]
7 1123 ms 849 ms 1294 ms 96.1.252.62
8 602 ms 994 ms 1948 ms 72.21.220.25
9 632 ms 424 ms 445 ms 72.21.222.141
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 417 ms 396 ms 424 ms 216.182.224.17
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

2585 ms ping being the highest, that's just beyond stupid. These servers really need to be checked out and/or replaced with better ones. My internet may be crappy sometimes but when SK lags like hell when my internet is perfectly fine... that's when I get extremely frustrated.

I notice that more and more people are starting to have connection issues despite their internet being just fine, which leads me to believe that the server's performance is degrading slowly over time or the game's network/packet structure coding is horribly optimized.

mer, 04/24/2013 - 17:49
#7
Portrait de Coolnew
Coolnew
As I wrote before, I noticed

As I wrote before, I noticed the (EU) server starts having problem when (here where I live - Italy) it's late night. I sent a mail to the support relating to that problem and I mentioned the same stuff you got by tracing packets.
My idea is that Amazon is a bit sleepy lately. They maybe underprovision SK servers during night. Mmm... somebody shall ask for a refund! :3

mer, 04/24/2013 - 18:29
#8
Portrait de Dogrock
Dogrock
Using traceroute and ping

Using traceroute and ping commands on Amazon cloud services servers are usually an excercise in futility. By defualt it appears the Amazon hosting services do not respond to these requests. Whatever data you gather using these utilities has always been useless.

As for the late at night theory - It doesn't hold up from my view. I play during what is your late night on the EU server to be with friends sometimes. It's always been a steady two bars and no hiccups. If I play during my late night I can even get three bars sometimes. I live an ocean and then some away from the EU server for what it's worth.

I did have a few months there the game was constantly laggy, but it prooved to be my ISP. Turns out they oversubscribed and they had to have a giant 48hr network outtage to fix their goof up.

jeu, 04/25/2013 - 06:38
#9
Portrait de Wu-Wei
Wu-Wei
durr

Yeh, good luck, game servers part of amazon data services.

EU server 46.137.9.29 Ireland (ec2-46-137-9-29.eu-west-1.compute.amazonaws.com)
US server 54.242.168.74 Ashburn, Virginia (ec2-54-242-168-74.compute-1.amazonaws.com)

that is what I get..

sam, 04/27/2013 - 12:34
#10
Portrait de Whitechocolatechip
Whitechocolatechip
So it begins.

You are ignored until bazillion people have the same problem as yours, then OOO will do a move. But it if it's only a mere 1-500 people

(How does one do the quote-y thing. Can't find a "reply to" button and inserting quotes doesn't seem possible via forum user interface. Excuse my inexperience with forum formatting.)

This is accumulating a fair amount of attention already.

Quite frankly, if we need a bazillion people to have the same problem, let's get a petition or something mobilized. Everyone I've talked to about it both in-game and on-forum has related the exact same issues about lag, and I'm talking everyone from noobs straight up to veterans with alts miles better than my main.

If the problem is THIS wide spread and is being ignored/untreated THIS hard, let's get some attention on this. Servers were doing things right, now they're not. Bring it up with the hosts and sort this crap out before the player base starts dropping from the unplayability.

ven, 05/03/2013 - 07:46
#11
Portrait de Ultimablademaster
Ultimablademaster
Unbearable

I've been having major lag spikes that have resulted in very stupid deaths during my latest missions. As for the "It's only on your end" thing that some devs might like to say to avoid the issue as Dragneel put it, highly doubtful. I run on a high grade gaming PC with an optimal internet connection yet this lag has me running around in zones full of monsters stuck on a loop. I really enjoy this game, but unless this issue is resolved I'll just have to cut my losses.

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