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Spiral Knights freezes upon opening. (Mac OS X 10.4 or above users)

51 replies [Last post]
Tue, 07/30/2013 - 20:42
Lettuce-Sauce's picture
Lettuce-Sauce

My patcher patches the game fast. It took 5 minutes to patch.
However when I open the game, it only turns black for a long time.
Before the patch, the game works wonderfully, but right now, each time I click on the opened Spiral Knights window, it freezes and I couldn't close it unless I force quit it.

Tue, 07/30/2013 - 22:31
#1
Kenalien's picture
Kenalien
Same problem

Same problem for me. Running on Mac OS X 10.5.8 and like Entyre said, the game freezes when opened and the window remains black. No problem at all before patch.
Is there a glitch or something for Mac users? Anybody else having the same trouble?

Wed, 07/31/2013 - 03:40
#2
Overlady's picture
Overlady
D:

And same problem here. Most of the times I tried I got the blackscreen - sometimes the Loggin Screen appears but the window is frozen and I only can close the game by forcing it to quit. Running on OS 10.5.8.
I would be happy for any idea how to fix it.

Wed, 07/31/2013 - 03:51
#3
Kenalien's picture
Kenalien
@Overlady Exact same problem

@Overlady Exact same problem here D:
Does anyone have a solution to this? The game worked fine before the patch

Wed, 07/31/2013 - 04:09
#4
Overlady's picture
Overlady
...

Mmmmh... if i open my Nonsteam Version of the Game with Steam it is running well. ?_? But when I try it again without Steam it is still the same problem: Blackscreen (mostly) or frozen LogginScreen (sometimes).
So I am able to play for the moment but I´m still hoping for a solution cuz I dont want to convert to Steam at all and its annoying that I have to run Steam for playing. :/

Wed, 07/31/2013 - 08:37
#5
Lettuce-Sauce's picture
Lettuce-Sauce
Big update?

I guess we're all in the same boat now. I tried restarting the computer and reopening Spiral Knights and that didn't work either. Boy do I want to play unlimited elevators now.

Wed, 07/31/2013 - 11:29
#6
Winzee
Same issue

I have the same issue too! I only see the black screen at startup and can only close the application through force quit. =( I am running osx 10.5.8 too..

Wed, 07/31/2013 - 13:04
#7
Sehiro's picture
Sehiro
Same problem, but never had steam.

I have the same problem, I don't have steam and my mac is a 10.5.8

I hope they'll fix this soon.

P.s. Any way to contact fast the GM? (forgive my unknowledge)

Wed, 07/31/2013 - 14:36
#8
Lettuce-Sauce's picture
Lettuce-Sauce
I don't use steam either.

Well I tried but it won't work so I've been playing off of steam. And I don't know how to contact a GM either lol. They are like untouchable celebrities in real life.

Since we aren't the only people having this problem I guess the GMs will at some time fix it in a way all users can enjoy. Does it work with the later MAC versions? Because we can't get the newer Java and maybe that's the problem. But who knows?

Wed, 07/31/2013 - 17:57
#9
Choww-Choww
yuss i'm not the only one!!!

Ughh thank goodness i'm not the only one.

I use Steam and I've been having these problems also.
I've gotten as far into the game up to the Ready Room. If you left-click, the game will freeze, but if you right-click then it'll go. But I've tried to look at my missions or return to Haven I can't do anything beyond that. Then I had to force quit.

I hope they fix this soon cauz i really wanna see these new stuff.

I also sent an e-mail to the GM about this but i dont think i made myself clear lol. maybe one of you guys can try...?

Wed, 07/31/2013 - 19:35
#10
Fluffymeow's picture
Fluffymeow
Workaround for non-Steamed SK

I too experienced Ice Queen freeze at welcome screen. This is what I did to make my standalone SK work in Mac 10.5.8 I hope this helps some of ya.

Exit any SK that may be running... Apple... Force Quit... Sprial Knights

1. Goto spiralknights.com and login with your account + password (link @ top of SK site).

2. Click on PLAY tab and download the web client (it'll take a bit of time depending on your connection)

3. When web client is fully loaded, it'll launch your local SK client. For me, it logged straight into SK where I can choose a knight or create a new knight to continue.

4. Press [Esc] to bring up Settings, goto Prompts tab, make sure Make a Shortcut on Desktop (something similar to that) is checked. Click on OK.

5. Press [Esc] again and choose Quit.

6. At this point, a SK popup should ask if you want to create a Desktop shortcut. Be happy and pick YES (SK will then exit gracefully).

7. Spiral Knights.app will be on your desktop. RENAME it to Spiral Knights start.app and DRAG to your Applications folder.

8. Then Drag it again to Dock, Desktop, or anywhere to get a shortcut to that newly created app. And you're DONE!

9. Check it by click on that shortcut you just created. In my case, SK launched to logon screen without any lockups. Enjoy!

Wed, 07/31/2013 - 21:07
#11
Tommy-Lsr
black screen after updated by MAC

Same problem here. Using Mac OS X 10.5.8 that approaching freeze by black screen while start the game :(
I never seen that before former patches.
Hope official team can fix it soon. Thanks so much.

Wed, 07/31/2013 - 21:16
#12
Kitty-Katt's picture
Kitty-Katt
Frozen before Login

Same issue here. Once again, Mac OSX 10.5.8. Everything was fine before the patch.

Thu, 08/01/2013 - 02:46
#13
Kenalien's picture
Kenalien
Hopefully OOO will be able to

Hopefully OOO will be able to fix this issue ASAP. I really want to play the new SK with Battle Sprites and free elevators.

Thu, 08/01/2013 - 11:53
#14
Sehiro's picture
Sehiro
Hi again everybody

I have just sent an e-mail to the support staff of SK, including the URL of this thread. I hope they'll reply soon, here or on my mail account. If they answer to my mail account I'll let you know what's up.
Farewell

Thu, 08/01/2013 - 14:16
#15
Kenalien's picture
Kenalien
Thanks

Thanks Sehrio.

Thu, 08/01/2013 - 15:47
#16
Lettuce-Sauce's picture
Lettuce-Sauce
I also emailed them.

They said they are going to fix it ASAP. I'm not sure when either. And thanks Sehiro. I hope they also see this thread.

Right now even after that last patch, my Spiral Knights is still facing the same problem.
-Double Click Spiral Knights
-Click on Spiral Knights screen
-Screen freezes

Thu, 08/01/2013 - 15:50
#17
Lettuce-Sauce's picture
Lettuce-Sauce
I have a feeling...

They probably updated a part of the game that couldn't work with our versions of MAC (10.5.8 or lower)...
So if they make an update, something will be lost. D:

Thu, 08/01/2013 - 23:03
#18
Kenalien's picture
Kenalien
Yeah...

Well, as long as the game works :P

Fri, 08/02/2013 - 02:33
#19
Sehiro's picture
Sehiro
Goddamn.

After the today patch it opened once without freezing to the log in menu in my bro's mac account (where he plays with his SK account), I quitted to change mac account (where I play with mine SK account) and POOF, it never opened again. Black window, frozen. I hate the hope i gained when it didn't froze, because now it's the same as before. And btw the GM didn't answered my mail :/

Fri, 08/02/2013 - 04:41
#20
Kenalien's picture
Kenalien
Hmm...

That's weird...
Well at least it means that the game DOES work for mac users. But I still don't understand how it only worked in one occasion.
And how did you get into your brother's account without it freezing?
Also the GM takes a while to reply don't they?

Fri, 08/02/2013 - 06:30
#21
Sehiro's picture
Sehiro
Dunna.

I don't know how i actually got into the log in menu without having it frozen, I guess it was just luck. Maybe it has done just like Choww-Choww (comment number 10), but I truly don't have idea. I just checked again the mails, no answer was there. Sorry :/

I suggest that everybody who checks this thread should send a mail to the GM using the support button up right of this window, so to show the GM we really want a solution. Also, send the GM the adress of this thread, so maybe they'll check it out and understand better what has happened. Ty for dong so, if you will.

Fri, 08/02/2013 - 08:25
#22
Lettuce-Sauce's picture
Lettuce-Sauce
I received an email from them.

Yesterday's patch didn't change any of these.
Also they should've replied to your email in less than 12 hour. You just have to follow their email format.
And for this long I haven't found a single hint of how to open the game without freeze.

Fri, 08/02/2013 - 10:46
#23
Blue-Kicker's picture
Blue-Kicker
Urgh...

FIX THIS NNNOOOOOOOOWWWWWW!!!

D:<

Fri, 08/02/2013 - 10:49
#24
Blue-Kicker's picture
Blue-Kicker
...

At least I'm not the only one. I had to use my friend's PC at his house these last couple of days. So irritating...
They hopefully will fix it soon.

Fri, 08/02/2013 - 18:18
#25
Ultraxshadow
Same deal

Yup, I created a steam account hoping it would work(which did not it did the exact same thing a black screen) OOO FIX DIS!!! MI WANTZ SOEM BATEL SPIRTEZ

Sat, 08/03/2013 - 01:13
#26
Kenalien's picture
Kenalien
Java version?

I read the requirements for Spiral knights to run on Mac OS X:
The minimum Java version is 1.5, however in previous (few years ago) posts some mac 10.5.8 users reported SK to be crashing upon opening. They discussed Java briefly and someone claimed that he updated to Java 1.6 and solved the problem. But that was only for steam users. Dunno if this helps.
I suspect it might be the Java version that's freezing the game. I could be wrong though.
I hope it helps :D
P.S. The link to thread:
http://forums.spiralknights.com/en/node/28994

Sat, 08/03/2013 - 07:57
#27
Sehiro's picture
Sehiro
About the java

I have a Java Preferences version 12.4.0 and it has as java applications: J2SE 5.0 (both 32 and 64 bit), Java SE 6 (64bit) and J2SE 1.4.2 (32 bit).

I don't know which one is required though. I don't even know if it is one of the latest versions or if it's old. Actually I don't even know how java works. lol I don't know anything, people of Internet I need your wisdom!

(Hoping this post actually helps somehow)

Sat, 08/03/2013 - 16:01
#28
Kenalien's picture
Kenalien
Java preferences

My Java preferences is 12.9.0
It has J2SE 5.0 (32&64 bit), Java SE 6, and J2SE 1.4.2, which is not on by default
I mailed support and sent them this link.
Hope they fix it soon... 5 days now

Sun, 08/04/2013 - 11:27
#29
Helios's picture
Helios
Game Master
Greetings,

For those of you with multiple Java choices please try setting Java SE 6 (any version) to the top of the preferences list. Spiral Knights will not be able to run on J2SE 1.4.2 (Java 4) and will not run as reliably on J2SE 5.0 (Java 5).

Sun, 08/04/2013 - 12:16
#30
Sehiro's picture
Sehiro
Mh.

First of all, thank you for joining this thread, I hope it will be a faster way to communicate with every person who has this problem.

Secondly, I tried out your suggestion, but still it doesn't work. It opens the window (I play windowed) but or freezes black, or shows the log in menu and starts the music and then freezes. Still, the only way to quit it is the force quit.

Any other solution?

Sun, 08/04/2013 - 16:41
#31
Blue-Kicker's picture
Blue-Kicker
Found it! (SOLVED)

This video will show you the right way for you 10.5.8 mac users how to use Java SE 6 over Java 5. Once you do, it should work, I tried and got successful.

Link: http://www.youtube.com/watch?v=vAfgoo2b7zc

Mon, 08/05/2013 - 01:54
#32
Sehiro's picture
Sehiro
:/

That's exactly what I did, but still SK doesn't work for me.

It opens the log in menu and freezes as soon as you click it.

:c

Mon, 08/05/2013 - 03:09
#33
Kenalien's picture
Kenalien
Nope...

Same as Sehiro... Changed Java 6 to first preference, and I also received an Email from a GM saying that I should change it to Java 6...
Does not work, same as before. Opens and freezes, or simply black screen

Mon, 08/05/2013 - 14:10
#34
Kitty-Katt's picture
Kitty-Katt
Got it going.

I finally got it working. Even after switching to Java 6, I was still getting the black screen. I did a restart, and logged in to play through the website like Spongebob-Pro suggested earlier, and I now I'm up and running. I don't know if this means I have to play through the website all the time now or not.

Mon, 08/05/2013 - 17:59
#35
Helios's picture
Helios
Game Master
Hello again,

There appears to be some measurable success for users that swap to Java 6 and use a web launch. Those of you who are still struggling with the desktop launch can you please try launching the game from the Play page?

We'll continue to work on getting the game back to it's normal launcher state for those that prefer the desktop launch, but this should at least provide you a way to enjoy the very fun sprite update.

Mon, 08/05/2013 - 22:40
#36
Kenalien's picture
Kenalien
Nope...

I guess the biggest and main problem for me is that when I go to Play page, the window thingy is blank, I can't see anything on there and definitely can't launch the game there. Any ideas why? I put Java 6 as my first preference.

Mon, 08/05/2013 - 22:44
#37
Klipik-Forum's picture
Klipik-Forum

I have had no problems running SK for 2+ years on 10.6 and 10.7 with Java 6 and 7... So I think it only affects older macs :3

Oh but about the web version... That hasn't worked since I updated to java 7. Neither has browser minecraft... Or Spiral Spy.

Tue, 08/06/2013 - 00:59
#38
Sehiro's picture
Sehiro
I'll try

I'll go on holiday for a week, so I can't try it out right now, but I will, even if it requires 51 minutes to download xD

I don't know if the download on the play page has to be done every time you open it, but if yes, it would be much better to play launching the downloaded app. :3

Tue, 08/06/2013 - 07:19
#39
Lettuce-Sauce's picture
Lettuce-Sauce
Missing Plugin

Kenalien.
If it's a blank screen on the play page, then go to Safari on the left, then click preferences, then click security, then check if your plugin is on.

Mine, however, said the plugin is missing. Therefore I couldn't get on both Spiral Knights on the webpage nor download.
Before that the plugin was existing and the webpage play button worked.

Tue, 08/06/2013 - 07:50
#40
Helios's picture
Helios
Game Master
Greetings,

Apple has been trying to disable it's version of the Java 6 web plug-in for some time now. Thankfully they also provide a way around this.

First
To install the most recent Java 6 update from Apple's Knowledge Base. Please be aware that if you do update using the following download you will have to follow the second step to re-enable the web browser plug-in.
http://support.apple.com/kb/DL1572

Second
If your Java plug-in for Java 6 no longer functions you can re-enable it by following these instructions from Apple. Please be aware that you will need to be using an administrator level account and use Terminal for this part.
http://support.apple.com/kb/HT5559

Third
It usually requires a system restart before the changes completely take effect. Some users have reported that in some cases Safari still won't work with the plug-in and have to use Firefox instead.

Tue, 08/06/2013 - 23:06
#41
Kenalien's picture
Kenalien
Thanks everyone

Thanks guys, I am now able to open (kind of) the Spiral knights from Play page, but now...
Once I get to the Ready room, a single click with my mouse would freeze the whole game... again
I don't know what's going on...

Tue, 08/06/2013 - 23:25
#42
Kenalien's picture
Kenalien
Left click.

I can launch the game from Play Page, then it logs me in no problem, then I can just right click on my character and go into Ready room. However when I enter the Ready room, I can't do anything just by right clicking, and one left click would freeze the game, just like before on the log in screen.

Thu, 08/15/2013 - 19:32
#43
Mischiefeevee's picture
Mischiefeevee
Still Nothing.

I have a 10.5.8 mac. I've done everything suggested and my desktop launch still freezes on the sign in screen or shows me a black screen. For the play page, it would do the same. I tried being login in on the site and it goes through to my character select but then it immediately freezes there.

Also as others are saying, I too, have never had a problem until this recent patch.

Sat, 08/17/2013 - 01:47
#44
Sehiro's picture
Sehiro
Well

I can not even download the last patch. I guess I am gonna quit SK if it will not be fixed in a reasonable amount of time. I am kinda getting tired.
I mean: I really like this game, but waiting for something to happen is frustrating. I really, really hope that all the 10.5.8 or older mac users can play again, but I fear that it will not be possible. After all these versions are getting old. It would be logic for SK to move on newer systems.

Sat, 08/17/2013 - 01:39
#45
Sehiro's picture
Sehiro
ok.

Last patch downloaded after almost an hour. But still it freezes upon opening. :/

Sat, 08/17/2013 - 03:07
#46
Martsawup-Jr
@Entyre Exact same problem

I'm sorta knew but I really love this game. Sorry for my noobish question but how do I get the patch?

Sat, 08/17/2013 - 04:45
#47
Sehiro's picture
Sehiro
Patch

If you refer to the patch of SK you have just to open SK and it will download the patch automatically. If you refer to the Java update I do not know how to do it. :3

Sat, 08/17/2013 - 10:52
#48
Martsawup-Jr
Oh, derp...

Thought so. But thanks anyways! It's always good to have a helpful person around! ^_^

Sun, 08/18/2013 - 12:28
#49
Sehiro's picture
Sehiro
No problem, mate

Aww, sthap you, I am gonna blush ^^

Tue, 08/27/2013 - 08:00
#50
Lhii
Umm...

@Helios
The Java patch is for 10.7-10.8 and mine is 10.5.8
Anything I can do?

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