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Unable to connect to the server

4 replies [Last post]
Fri, 10/25/2013 - 22:33
Amelisa

a friend (in the same household) and i have been unable to connect to spiral knights for 3 days, getting "unable to connect to the server" error at start-up. have reinstalled, verified java version, updated video drivers and added exceptions to firewall. appears servers are up as there are no recent posts about this from anyone else.

DxDiag:

Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Available OS Memory: 8192MB RAM
DirectX Version: DirectX 11
Graphics Card name: AMD Radeon HD 6900 Series
Chip type: AMD Radeon Graphics Processor CrossFire Secondary (0x671D)
Display Memory: 3805 MB
Dedicated Memory: 4062 MB
Shared Memory: 3839 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)

ProjectX Log:

2013/10/25 11:51:25:057 INFO J$a.b: Logging to 'C:\Program Files (x86)\Steam\steamapps\common\Spiral Knights\.\projectx.log'.
2013/10/25 11:51:36:718 INFO J$a.b: Steam initialized.
2013/10/25 11:51:38:695 INFO DefaultControllerEnvironment.getControllers: Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2013/10/25 11:51:42:291 INFO J$a.b: Connecting [host=game.spiralknights.com/184.73.214.58, port=47624]

Launcher Log:

2013/10/25 10:27:26:135 INFO r.a: ------------------ VM Info ------------------
2013/10/25 10:27:26:178 INFO r.a: -- OS Name: windows
2013/10/25 10:27:26:178 INFO r.a: -- OS Arch: amd64
2013/10/25 10:27:26:178 INFO r.a: -- OS Vers: 3.0.0-13-generic
2013/10/25 10:27:26:178 INFO r.a: -- Java Vers: 1.6.0_41
2013/10/25 10:27:26:178 INFO r.a: -- Java Home: /usr/lib/jvm/jdk1.6.0_41/jre
2013/10/25 10:27:26:178 INFO r.a: -- User Name: mjohnson
2013/10/25 10:27:26:178 INFO r.a: -- User Home: /home/mjohnson
2013/10/25 10:27:26:178 INFO r.a: -- Cur dir: /export/projectx-steam/dist/spiral/win
2013/10/25 10:27:26:178 INFO r.a: ---------------------------------------------
2013/10/25 10:27:26:318 INFO r.a: Checking whether we need to use a proxy...
2013/10/25 10:27:26:867 INFO r.a: No proxy appears to be needed.
2013/10/25 10:27:26:867 INFO r.a: ---------------- Proxy Info -----------------
2013/10/25 10:27:26:867 INFO r.a: -- Proxy Host: null
2013/10/25 10:27:26:867 INFO r.a: -- Proxy Port: null
2013/10/25 10:27:26:868 INFO r.a: ---------------------------------------------
2013/10/25 10:27:26:868 WARNING r.a: Failed to parse 'getdown.txt': java.io.IOException: m.missing_class
2013/10/25 10:27:26:868 INFO r.a: Attempting to refetch 'getdown.txt' from 'file:/export/download/pages/spiral/client/getdown.txt'.
2013/10/25 10:27:26:869 INFO r.a: Dropping status 'm.detecting_proxy'.
2013/10/25 10:27:26:869 INFO r.a: Dropping status 'm.updating_metadata'.
2013/10/25 10:27:26:869 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/liblwjgl64.so]
2013/10/25 10:27:26:869 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/liblwjgl.so]
2013/10/25 10:27:26:870 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/libjinput-linux.so]
2013/10/25 10:27:26:870 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/libjinput-linux64.so]
2013/10/25 10:27:26:870 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/libopenal64.so]
2013/10/25 10:27:26:870 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/libopenal.so]
2013/10/25 10:27:26:870 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/libkeybd.so]
2013/10/25 10:27:26:870 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=resource, value=[linux] native/libfroth.so]
2013/10/25 10:27:26:871 INFO r.a: Skipping [quals=mac os x, osname=windows, osarch=amd64, key=resource, value=[mac os x] native/liblwjgl.jnilib]
2013/10/25 10:27:26:871 INFO r.a: Skipping [quals=mac os x, osname=windows, osarch=amd64, key=resource, value=[mac os x] native/libjinput-osx.jnilib]
2013/10/25 10:27:26:871 INFO r.a: Skipping [quals=mac os x, osname=windows, osarch=amd64, key=resource, value=[mac os x] native/openal.dylib]
2013/10/25 10:27:26:871 INFO r.a: Skipping [quals=mac os x, osname=windows, osarch=amd64, key=resource, value=[mac os x] native/libfroth.jnilib]
2013/10/25 10:27:26:871 INFO r.a: Skipping [quals=linux, osname=windows, osarch=amd64, key=java_location, value=[linux] /spiral/client/java_linux.jar]
2013/10/25 10:27:26:882 INFO r.a: Able to lock for updates: true
2013/10/25 10:27:26:883 INFO r.a: Verifying application: file:/export/download/pages/spiral/20131024171251/
2013/10/25 10:27:26:883 INFO r.a: Dropping status 'm.validating'.
2013/10/25 10:27:26:883 INFO r.a: Version: 20131024171251
2013/10/25 10:27:26:883 INFO r.a: Class: com.threerings.projectx.client.ProjectXApp
2013/10/25 10:27:26:884 INFO r.a: Failed to load digest: ./digest.txt (No such file or directory). Attempting recovery...
2013/10/25 10:27:26:884 INFO r.a: Dropping status 'm.updating_metadata'.
2013/10/25 10:27:26:884 INFO r.a: Attempting to refetch 'digest.txt' from 'file:/export/download/pages/spiral/20131024171251/digest.txt'.
2013/10/25 10:27:26:884 INFO r.a: No signers, not verifying file [path=digest.txt]
2013/10/25 10:27:26:960 INFO r.a: Unable to read version file: ./version.txt (No such file or directory)
2013/10/25 10:27:26:961 INFO r.a: Dropping status 'm.validating'.
2013/10/25 10:27:26:962 INFO r.a: Resource failed digest check [rsrc=code/config.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:962 INFO r.a: Resource failed digest check [rsrc=code/projectx-config.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:962 INFO r.a: Resource failed digest check [rsrc=code/projectx-pcode.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:963 INFO r.a: Resource failed digest check [rsrc=code/lwjgl.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:963 INFO r.a: Resource failed digest check [rsrc=code/lwjgl_util.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:963 INFO r.a: Resource failed digest check [rsrc=code/jinput.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:963 INFO r.a: Resource failed digest check [rsrc=code/jutils.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:963 INFO r.a: Resource failed digest check [rsrc=code/jshortcut.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:963 INFO r.a: Resource failed digest check [rsrc=code/commons-beanutils.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:964 INFO r.a: Resource failed digest check [rsrc=code/commons-digester.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:964 INFO r.a: Resource failed digest check [rsrc=code/commons-logging.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:964 INFO r.a: Resource failed digest check [rsrc=code/getdown-pro-new.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:964 INFO r.a: Resource failed digest check [rsrc=native/lwjgl64.dll, error=java.io.FileNotFoundException: ./native/lwjgl64.dll (No such file or directory)]
2013/10/25 10:27:26:966 INFO r.a: Resource failed digest check [rsrc=native/lwjgl.dll, error=java.io.FileNotFoundException: ./native/lwjgl.dll (No such file or directory)]
2013/10/25 10:27:26:966 INFO r.a: Resource failed digest check [rsrc=native/jinput-dx8.dll, error=java.io.FileNotFoundException: ./native/jinput-dx8.dll (No such file or directory)]
2013/10/25 10:27:26:966 INFO r.a: Resource failed digest check [rsrc=native/jinput-dx8_64.dll, error=java.io.FileNotFoundException: ./native/jinput-dx8_64.dll (No such file or directory)]
2013/10/25 10:27:26:967 INFO r.a: Resource failed digest check [rsrc=native/jinput-raw.dll, error=java.io.FileNotFoundException: ./native/jinput-raw.dll (No such file or directory)]
2013/10/25 10:27:26:967 INFO r.a: Resource failed digest check [rsrc=native/jinput-raw_64.dll, error=java.io.FileNotFoundException: ./native/jinput-raw_64.dll (No such file or directory)]
2013/10/25 10:27:26:967 INFO r.a: Resource failed digest check [rsrc=native/OpenAL64.dll, error=java.io.FileNotFoundException: ./native/OpenAL64.dll (No such file or directory)]
2013/10/25 10:27:26:967 INFO r.a: Resource failed digest check [rsrc=native/OpenAL32.dll, error=java.io.FileNotFoundException: ./native/OpenAL32.dll (No such file or directory)]
2013/10/25 10:27:26:967 INFO r.a: Resource failed digest check [rsrc=native/froth.dll, error=java.io.FileNotFoundException: ./native/froth.dll (No such file or directory)]
2013/10/25 10:27:26:967 INFO r.a: Resource failed digest check [rsrc=native/froth64.dll, error=java.io.FileNotFoundException: ./native/froth64.dll (No such file or directory)]
2013/10/25 10:27:26:968 INFO r.a: Resource failed digest check [rsrc=background.png, error=java.io.FileNotFoundException: ./background.png (No such file or directory)]
2013/10/25 10:27:26:968 INFO r.a: Resource failed digest check [rsrc=progress.png, error=java.io.FileNotFoundException: ./progress.png (No such file or directory)]
2013/10/25 10:27:26:968 INFO r.a: Resource failed digest check [rsrc=icon_128.png, error=java.io.FileNotFoundException: ./icon_128.png (No such file or directory)]
2013/10/25 10:27:26:968 INFO r.a: Resource failed digest check [rsrc=icon_32.png, error=java.io.FileNotFoundException: ./icon_32.png (No such file or directory)]
2013/10/25 10:27:26:968 INFO r.a: Resource failed digest check [rsrc=icon_16.png, error=java.io.FileNotFoundException: ./icon_16.png (No such file or directory)]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=playnow.png, error=java.io.FileNotFoundException: ./playnow.png (No such file or directory)]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=playnow_de.png, error=java.io.FileNotFoundException: ./playnow_de.png (No such file or directory)]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=playnow_es.png, error=java.io.FileNotFoundException: ./playnow_es.png (No such file or directory)]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=playnow_fr.png, error=java.io.FileNotFoundException: ./playnow_fr.png (No such file or directory)]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=rsrc/intro-bundle.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=rsrc/full-music-bundle.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:969 INFO r.a: Resource failed digest check [rsrc=rsrc/full-rest-bundle.jar, error=java.util.zip.ZipException: error in opening zip file]
2013/10/25 10:27:26:971 INFO r.a: 34 of 34 rsrcs require update (0 assumed valid).
2013/10/25 10:27:26:972 INFO r.a: Dropping status 'm.resolving'.
2013/10/25 10:27:27:013 INFO r.a: Downloading 382874240 bytes...
2013/10/25 10:27:27:013 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/config.jar, size=2046]
2013/10/25 10:27:27:013 INFO r.a: Dropping status 'm.downloading'.
2013/10/25 10:27:27:014 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/projectx-config.jar, size=1188956]
2013/10/25 10:27:27:017 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/projectx-pcode.jar, size=7608731]
2013/10/25 10:27:27:033 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/lwjgl.jar, size=947702]
2013/10/25 10:27:27:036 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/lwjgl_util.jar, size=173365]
2013/10/25 10:27:27:037 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/jinput.jar, size=208338]
2013/10/25 10:27:27:038 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/jutils.jar, size=7508]
2013/10/25 10:27:27:038 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/jshortcut.jar, size=136087]
2013/10/25 10:27:27:039 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/commons-beanutils.jar, size=231320]
2013/10/25 10:27:27:040 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/commons-digester.jar, size=148783]
2013/10/25 10:27:27:041 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/commons-logging.jar, size=60686]
2013/10/25 10:27:27:041 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/code/getdown-pro-new.jar, size=141019]
2013/10/25 10:27:27:042 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/lwjgl64.dll, size=307400]
2013/10/25 10:27:27:092 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/lwjgl.dll, size=293064]
2013/10/25 10:27:27:146 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/jinput-dx8.dll, size=61952]
2013/10/25 10:27:27:194 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/jinput-dx8_64.dll, size=65024]
2013/10/25 10:27:27:196 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/jinput-raw.dll, size=59392]
2013/10/25 10:27:27:197 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/jinput-raw_64.dll, size=62464]
2013/10/25 10:27:27:198 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/OpenAL64.dll, size=195072]
2013/10/25 10:27:27:215 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/OpenAL32.dll, size=413696]
2013/10/25 10:27:27:226 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/froth.dll, size=61952]
2013/10/25 10:27:27:227 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/native/froth64.dll, size=74752]
2013/10/25 10:27:27:228 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/background.png, size=164625]
2013/10/25 10:27:27:229 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/progress.png, size=3615]
2013/10/25 10:27:27:229 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/icon_128.png, size=23200]
2013/10/25 10:27:27:229 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/icon_32.png, size=2616]
2013/10/25 10:27:27:230 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/icon_16.png, size=869]
2013/10/25 10:27:27:230 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/playnow.png, size=17560]
2013/10/25 10:27:27:230 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/playnow_de.png, size=17030]
2013/10/25 10:27:27:231 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/playnow_es.png, size=17731]
2013/10/25 10:27:27:231 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/playnow_fr.png, size=15293]
2013/10/25 10:27:27:231 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/rsrc/intro-bundle.jar, size=83776705]
2013/10/25 10:27:27:513 INFO r.a: Dropping status 'm.downloading'.
2013/10/25 10:27:27:858 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/rsrc/full-music-bundle.jar, size=165354395]
2013/10/25 10:27:28:013 INFO r.a: Dropping status 'm.downloading'.
2013/10/25 10:27:28:132 INFO r.a: Downloading resource [url=file:/export/download/pages/spiral/20131024171251/rsrc/full-rest-bundle.jar, size=121031292]
2013/10/25 10:27:28:513 INFO r.a: Dropping status 'm.downloading'.
2013/10/25 10:27:29:085 INFO r.a: Dropping status 'm.downloading'.
2013/10/25 10:27:29:484 INFO r.a: Dropping status 'm.downloading'.
2013/10/25 10:27:29:485 INFO r.a: Verifying application: file:/export/download/pages/spiral/20131024171251/
2013/10/25 10:27:29:485 INFO r.a: Dropping status 'm.validating'.
2013/10/25 10:27:29:485 INFO r.a: Version: 20131024171251
2013/10/25 10:27:29:485 INFO r.a: Class: com.threerings.projectx.client.ProjectXApp
2013/10/25 10:27:29:487 INFO r.a: Unable to read version file: ./version.txt (No such file or directory)
2013/10/25 10:27:29:488 INFO r.a: Dropping status 'm.validating'.
2013/10/25 10:27:34:096 INFO r.a: Resources verified.

We just wanted to participate in the halloween event ;-;

Fri, 10/25/2013 - 22:55
#1
Momofuku's picture
Momofuku

Looking over your log, it seems like the rsrc folder has some corrupted files or just needs to be updated.

But is that really the end of your launcher log? Seems like everything went ok (it just redownloaded the mismatched files). Was the process ended quickly? If it needs to redownload files it might take a few minutes (and thus do it in the background). It should keep updating the launcher.log in the process though.

Can you provide a screenshot of the "unable to connect to server" message? It does sound like you are able to boot up the game and are failing at the time in which you log in.

My recommendations:

- Close steam completely, open and log in.
- Through Steam Library, be sure to right click Spiral Knights > Delete Local Content
- Install the latest JDK 7 here.

Sat, 10/26/2013 - 00:35
#2
Amelisa
rawr

forgot to mention tried relaunching steam, computer has been restarted since this problem started occurring. tried validating files through steam library, said it fixed one corrupt file but still doesn't work and deleted local content with reinstall. java development kit also didnt help.
the process doesn't end itself, i just can't log in, sorry if i didn't make that clear. that is indeed the entirety of my projectx and launcher logs. pretty much i launch the game, it goes to log in automatically, hangs for a couple seconds at "logging in", and then displays this message http://i.imgur.com/8HiRD4P.png

Sat, 10/26/2013 - 06:56
#3
Momofuku's picture
Momofuku
Thanks for providing more

Thanks for providing more info. This is starting to sound more like a port forward/blocking issue. From the SK technical FAQ wiki:

  • Hardware Firewall/Router. Make sure traffic is allowed on ports 47624 through 47634 inclusive on both TCP and UDP.
  • Other Firewall Programs. Make sure the game server addresses are not blocked. There are too many game servers to list, but some sample addresses are: 184.73.192.155, 184.73.171.119, 50.17.200.213.

This can be checked via Check My Ports. In the box that says "DNS Name or IP Address" enter 184.73.214.58, and for the port enter 47624. (These are the numbers I see in your projectx.log -- if you have more IP addresses and port numbers in that log, you should test those too.)

Running this test should say that the port is open. If not, you will need to configure port forwarding on your router (instructions are specific for each router model but are more or less generally the same) OR see if you have any firewall programs that are restricting this port for security reasons. Some firewall programs have built in 'game modes' to prevent any disruption to playing games online. Can you tell me what firewall programs you are currently running? What if you try disabling them before running Spiral Knights?

Sat, 10/26/2013 - 12:07
#4
Amelisa
spooky!

we can't port forward the same ports to two machines, so glad that wasn't the problem lol! oddly enough, disabling my router's firewall and then re-enabling it seemed to do the trick (didn't want to leave that off). thank you kindly for your help and support, can finally work on some halloween gear! cheers!

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