When I bought the 9,500 CE package ( 3 Solstice boxes + Battle Pack)
I only got 2 Solstice boxes out of 3. I have the evidence of this with an
screenshot I took and you can check my billing history.
I REALLY want to trust that the in game purchasing is working correctly
so I won't be afraid of buying in the future. Please fix this unbearable bug.
Bonjoknights' advice is correct. Please contact our billing department about an issue like that, they'll be happy to look into this and fix things for you, if there's a problem.
You can find the email form here: https://www.spiralknights.com/support/#mail
Please chose Billing Inquiries, that will send your request straight to the colleagues in charge of all things billing. If possible also list your account name and the name of your main knight right away, as that will help to save some time.
I bought energy, $ 9.95, when he was in contest to win a prize box solstice, I bought and paid for by banking billet before the promotion end, but the payment only fell today, and the promotion is over already, but I paid before the promotion is over and my Solstice prize box did not come...
GO TO Game to support xD