Step 0: Read the Basic Troubleshooting Guide
This gives the basic troubleshooting runthrough, and handles many issues. It is the official Three Rings (OOO) guide, and should be read completely.

Step 1: list your processor, memory (RAM), operating system, the name of the video card and its amount of video memory, and explain exactly what sort of problems you have.

Hi,

I have payment problem, I know it isn't the appropriate section but the help section itself doesn't seem to open, work, so I post here : I live in Morocco and I would like to ask if there is an alternate payment modality I can use to pay from here. I don't have a credit card, my preference tends towards the payment by mobile phone (sms), I already verified "boku" but Morocco isn't listed (I suggest that you add it if you can). Thanks in advance.

I made an earlier thread about connection issues I where having due to my router firewall: http://forums.spiralknights.com/en/node/9311.
I have since then solved this problem (turns out I hadn't properly assigned my IP for the port forwarding) only to be presented with another one: constant disconnects. Essentially, when port forwarding is enabled, the game disconnects every other minute. If it's not, I get my old problem instead.

Like before, I know this is network-related. The game works fine on other networks.

My router is a D-Link DIR-600. It has the latest Firmware (2.03).

After updating to ATI Catalyst 11.5 Drivers, the game is now stuttering approximately every 5 seconds. It's a total freeze of screen updates, then it will jump and freeze again. Keyboard input is frozen during this time as well; if you were moving it continues to move.

This is the only update I've done to my system before this problem occurred. I've tried re-installing Spiral Knights; no difference. I've got the latest Java installed as well.

Video card is an ATI Radeon 6850 on an i7-950; Windows 7 64 bit Professional.

NOOOO! Somehitng awful has happend D: my slimes Oh my dear slimes! there grafical outline has been darkend and I can see them all i can see is a black covering! HELP!

I know I have the correct password and email because I can (obviously) log into spiral knight's website but when i punch them into the game, it accuses me of not having the correct "credentials"

am I missing something? I attempted with my user name and then saw that it asked for an email, yet it still did not work.

So when I log in, click on my character and then wait for it to load, it froze and only loaded to 90% or around that, but I opened another one and logged in on the same account, it did the same thing as the first one, then I looked back at the first one, it unfroze and was back at the login screen, I did that a couple times, all did the same thing. But then I made a new character on a different account and it was at the crash site, it loaded perfectly. Does anyone know what's the problem?

I'm a Linux user, so this is my disclaimer: I don't have any problems right now. However, a LOT of Mac OSX users have reported the following problem:
"The application just bounces in the tray for a bit, and the game doesn't start. If I use the web client, it hangs after login."

This *MAY* be a problem with the Mac version of Java for 32-bit systems. What does that mean? It means that your OS may be fighting with Java because of a new java version.

I need someone who is having this problem to try the following:

I need to find a solution to my problem.. Ive been posting all over the forms trying to get some help.. hope this works.. I have been running SK on the MAC since i started playing SK.. since the update a few days back it has not worked. I have check all updates I pass all the system requirements. I have redownloaded the program many times.. is there a solution to this problem ?

i go to download spiral knights and half way through it says it cant find a web page help asap