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Technical Issues

Where you ask for assistance in installing or running the game client.

Support request is a blank page

Soumis par terryys le jeu, 05/19/2011 - 20:28
in
  • Technical Issues

What are the requirements for opening the support request page? All my friends and I only get a blank page after clicking that support request link. I've turned off antivirus, cleared cache but it's still a blank page on ie and chrome.

  • 2 commentaires

no update worky... :(

Soumis par nightshield le jeu, 05/19/2011 - 20:27
in
  • Technical Issues

im sorry about the long post this is going too be but i could not find any add attachment or anything so heres the dxdiag

------------------
System Information
------------------
Time of this report: 5/20/2011, 15:07:01
Machine name: NIGHTSHIELD
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG

  • 3 commentaires
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Won't let me update!

Soumis par sparten4ever le jeu, 05/19/2011 - 17:40
in
  • Technical Issues

Help! It won't let me update SK! Here's the story: Game updates. I wait to download update, then it says Validating 100%. I close it after about 20 minutes of waiting and now i cant get it to start the update! I have restarted the computer at least 7 times by now, and it ALWAYS says that another one is running, even though there isn't another one. HELP!

  • 6 commentaires

windows 7 ultimate user cant play

Soumis par JJonab le jeu, 05/19/2011 - 14:58
in
  • Technical Issues

i cant logg in the game it wont even reach the log in and that it say it might be a problem with my Java i have java 26

  • 2 commentaires

Why i lag ?

Soumis par devilshinji le jeu, 05/19/2011 - 14:57
in
  • Technical Issues

I'm french, and I lag almost all the time. I still 2 bar instead of 3, it is not unplayable, hitting the door well. But for those who are blocking with the shield is not accurate. I blocked the shot but before I took the shot anyway and I'm sure it's because of this lag.

Only on this game I lag, I have a excellent internet connection. So is it me, or is it that's all the French who can lag on a game due to a U.S. hosting?

  • 1 commentaire

Cannot Log In

Soumis par victual le jeu, 05/19/2011 - 11:19
in
  • Technical Issues

I can get to the character screen, then I try to head into town and it boots me to the log in saying I've been disconnected from the server.

This is only with my main paid accounts. I made a free account and can log in and play fine.

Anyone else having this problem? I was able to log in once after the patch then this issue started after.

  • 4 commentaires

Support tickets not working

Soumis par Prizmat le jeu, 05/19/2011 - 08:27
in
  • Technical Issues

I tried to submit a support ticket because I was leveling an item for someone, and then I noticed that all I get when I try to open the secure (https) parts of support page is a blank page. I tried using another browser, disabling Avast, tampered with settings etc to no avail.

  • 8 commentaires

OFFICIAL SHOULD ANNOUNCE THIS BUG

Soumis par tyrannus1108 le jeu, 05/19/2011 - 08:26
in
  • Technical Issues

i dunno is this bug or what
i put my item(4*Armor)on the Action HOUSE
then i click cancel
then this item is bound to ME ?!
why official didn't announce this config?
or it's just a mistake?
or you want to blow the whole action house system?
please give me the support
my friends item is bound to him too
do us a favor
then we will keep join this game
ty

Game crashes after start on any action

Soumis par Dr_One le jeu, 05/19/2011 - 05:08
in
  • Technical Issues

Hi forum!
I'm trying to run SpiralKnights on my laptop.
Info:
ATI Radeon Mobility HD 5470 with latest drivers from ATI installed.
Ubuntu 11.04 Unity (clean install. No optimization or tweaks. Default installation) updated with the latest updates available.
Java 1.6_24 from Oracle (downloaded right from their site, not from repo)

Problem:
After installation I can open the main screen of the game and... that is all! If I try to Login or open Option menu, game screen freezes and than can only be closed with kill -9.

Also I've tried to run the game on free drivers. Same result.

  • 3 commentaires
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Mac 10.6.7 Stuck at "Logging on..."

Soumis par Elegies le mer, 05/18/2011 - 21:43
in
  • Technical Issues

As the title says, I'm running a macbook pro with OSX 10.6.7. For the past two days any time I try to log in, I put in my password, and the text changes to "Logging on..." but never does anything else. Doesn't fail, doesn't log in, just stays there indefinitely. Same if I attempt to play in-browser.

  • 11 commentaires
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