Reports of Missing Items

1 reply [Last post]
Cronus

I wanted to take a moment to let players know that there was an brief issue a few days ago where some actions in game may have removed items from knights in error. We're currently looking into it. Because we want to be sure we determine any/all items that went missing, it will take us some time to confirm each of the items and then restore them.

If you are in this situation, please know that this is our top priority. If we need any information from you, I'll post here to let you know. I'm sorry for the inconvenience this has caused and will post updates as I know more.

Tue, 09/01/2026 - 10:19 #1
Cronus
Item Delivery Update

Thank you all for your patience while we looked into this. We spent a lot of time over the weekend to recover missing items. Items that went missing during that period have now been delivered. You should be able to see them on your account now. However, given the nature of the issue, it's entirely possible we missed something. If you are still missing your item, please email us this week at support@spiralknights.com. Unfortunately if you wait too long to email, it's possible we wont be able to confirm your item is missing. Once you do that, we will then go through your logs by hand to confirm what you're still missing.