yeah so i recently lost 5000 ce when i unbound a crown of summer and the server reset. when i logged back in the crown was on the orriginal item and the ce missing.... 000 have said they have no answer for me and jus left it blank..... really terrible service if u ask me. i thought id see if anyone else these problems. anyway here is there answer they gave me
http://steamcommunity.com/sharedfiles/filedetails/?id=537954843
..... no wonder i get mad lol
You only gave them three hours between their first reply and your latest one. They can obviously not work preemptively against these kinds of things so maybe you should give them some more time.