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Regarding "Heading into Haven" loop bug [Helping Devs out]

135 replies [Last post]
Thu, 06/16/2011 - 16:41
Milkshanks

Basically I'm going to make this thread to sum up the info we got about this bug in a hope devs can fix it ASAP.

>Only affects characters who are in a guild (not 100% confirmed)
>Get you stuck on a "Heading into Haven" Loop when trying to chose a affected character
>Sometimes (rare) it let's you in the game but won't let you change Havens, go down the clockworks, etc.. Also, if you log off you'll get stuck again.
>You can still create another character in the affected account
>Getting kicked from your guild FIX the logging problem
>If you got kicked you won't be able to join the guild again (Correction, I managed to get back in by being in the same party as the player inviting me)

This is as much info I gathered from the other thread that was going on, please refrain from posting help requests and this thread, leave that to the other one, let's use this one to gather info about the bug so we can help devs identify the problem and fix it. Thanks :)

Edit: I also noticed a weird problem that may be related to all of this, I got this player on my list (the guild master) showing offline in my friend list (couldn't /tell him either) but he was clearly online as I was talking to him over Mumble and he was able to invite me to his party and after that invite me back into the guild.

Edit 2: New symptom

>If you manage to fix your char, and get back into your guild, the bug will come back, getting kicked again solves the problem.

Thu, 06/16/2011 - 21:24
#1
Dabeets
Legacy Username
You are ahead of me.

This issue has been reported as being on similar Havens, specifically 67 and a report of 68.

IMPORTANT: Make an edit to your post giving knight name and guild when you have had the issue fixed from 3 rings, if the issue isn't fixed i'll make a future thread on how to take legal action and get all the money you payed for returned.

Edit: Everyone that is still experiencing this issue, make sure you go on another character and hit f2 and report a bug. include the real character's name.

Thu, 06/16/2011 - 16:55
#2
Cyprux
Legacy Username
if you are still stuck with

if you are still stuck with this bug use this thread to post your knights name and guild. Hopefully your guild may see it or 3 rings may be able to remove you themselves.

Thu, 06/16/2011 - 17:04
#3
Dabeets
Legacy Username
Dabeets

Knight name: Dabeets
Guild name: Knights Of Flame

Thu, 06/16/2011 - 17:07
#4
Jalgeris
Legacy Username
Knight Name: Aelavel Guild

Knight Name: Aelavel
Guild Name: Assassins

Thu, 06/16/2011 - 17:17
#5
Wtfbot's picture
Wtfbot
Knight Name: Wtfbot Guild

Knight Name: Wtfbot
Guild Name: Valkyrie Knights

Been spamming Trade 2 for about an hour now to get this fixed, been trying to get someone from Valkyrie Knights aware that I can't log in and need to be kicked.

Thu, 06/16/2011 - 17:20
#6
Dabeets
Legacy Username
Info is added

Important information will be added to the top posts through edits and it is advised for you to check on them to make sure you aren't missing something important. Resolutions to this issue etc. will be all posted there. Continue giving knight names and guilds for 3 rings!

Thu, 06/16/2011 - 17:24
#7
icoico
Legacy Username
Knights of Flame (I will miss you forever)

Knight: Icoico
Guild: Knights of Flame

Thu, 06/16/2011 - 17:25
#8
Sylvaer's picture
Sylvaer
Same here, been heading into

Same here, been heading into town for a couple of hours now.

IGN: Sylvaer
Guild: Knights of Equestria

Thu, 06/16/2011 - 17:27
#9
Valivarre
Legacy Username
Sylvaer

Hey its valk.

Thu, 06/16/2011 - 17:29
#10
Sylvaer's picture
Sylvaer
@ Valk

Heya, anyone from the guild able to login? I saw Zetta post a while back. I'm not sure about the rest.

Thu, 06/16/2011 - 17:34
#11
Wtfbot's picture
Wtfbot
I just got back in and I quit

I just got back in and I quit my guild and was re-invited, I'm a little afraid to log out and see if it worked.

Thu, 06/16/2011 - 17:43
#12
Milkshanks
Check the first thread. If

Check the first thread. If you are re-invited the problem will come back.

Thu, 06/16/2011 - 17:52
#13
Whargarbl
Legacy Username
Name/Guild

Spiralthedragon
Stairs Club

Thu, 06/16/2011 - 17:54
#14
Wtfbot's picture
Wtfbot
Yes it did come back. . .

Yes it did come back. . .

Thu, 06/16/2011 - 18:24
#15
banstyle
Legacy Username
Have the bug on two accounts.

Have the bug on two accounts. Made an alt on the first account and got someone to kick my main, so I could log in. My other character is a gm and there is no one in guild who can kick him so I guess he is doomed.

Chronoton g:Active (now guild free!)
Jelly-King g:The Wesley Snipes

edit: weird just got in with jelly-king this time and he is still in guild
edit2: got chronoton reinvited and everything seems normal

Thu, 06/16/2011 - 18:50
#16
Tofu-Squishiness
Knight: Nx-Nico-NxGuild:

Knight: Nx-Nico-Nx
Guild: Knights of Equestria

p.s. i hope espeonage kick me as soon as possible so that i coud play!

Thu, 06/16/2011 - 18:52
#17
Blanky's picture
Blanky
Knight: Blanky Guild:

Knight: Blanky
Guild: Active

Don't care about my guild rank anymore- just get me back in the game. xD

Thu, 06/16/2011 - 19:01
#18
Espeonage's picture
Espeonage
Rather than those in a guild,

it seems the problem is occurring to players who have more than one character on their account.

A bit of a stretch, but perhaps it goes as far as involving both multiple characters and being in a guild.

@Nico
The unfortunate thing is, being part of the guild, I can't get in either.

IGN: Espeonage
Guild: Knights of Equestria

Thu, 06/16/2011 - 19:06
#19
superexplode
Legacy Username
Knight: Montpellier Guild:

Knight: Montpellier
Guild: Stairs Club

Playing with my other knight to make energy as fast as possible while these prices last. :|

Thu, 06/16/2011 - 19:07
#20
superexplode
Legacy Username
Sorry to double post, but has

Sorry to double post, but has anyone tried deleting their extra knights to see if it solves the issue?

Because... that is a sacrifice I am willing to make.

Thu, 06/16/2011 - 19:10
#21
Blanky's picture
Blanky
The problem stopped for one

The problem stopped for one person after restarting their computer- add this to the list of fixes.

I made another knight, logged off then went back onto my main- and it worked! I'm just afraid to switch instances/log out/go into the Clockworks now, thinking that I will get the problem again.

Thu, 06/16/2011 - 19:27
#22
Aznguy
@Espeonage : I only have 1

@Espeonage : I only have 1 character on my account and I have the problem

Thu, 06/16/2011 - 19:36
#23
Dabeets
Legacy Username
Bumb for a response from a

Bumb for a response from a Dev.

This is staying top of list until by the way.

Thu, 06/16/2011 - 19:36
#24
Milkshanks
Espeonage, can you confirm

Espeonage, can you confirm this? Cause I only got one char in my account and still got affected :P

Thu, 06/16/2011 - 19:40
#25
zeke154
Legacy Username
Knight: Knightofthecosmos:

Knight: KnightoftheCosmos
Guild: Knights of Flame

This problem just started to reappear again mainly in Haven 70 today

Thu, 06/16/2011 - 19:38
#26
Dabeets
Legacy Username
Nope not confirmed. I had

Nope not confirmed. I had one too, it is definately not related to that.

Thu, 06/16/2011 - 20:04
#27
Jafu
Player: Jafu Guild:

Player: Jafu

Guild: Assassins

If it will solve my problem.. kick me from guild please!

:(

Thu, 06/16/2011 - 21:03
#28
cenyth
Legacy Username
Kick me too

Player: cencen
Guild: Knights and Day

Thu, 06/16/2011 - 21:26
#29
Dabeets
Legacy Username
I made an edit to my top

I made an edit to my top post, now everyone should, on an accessible 2nd character, hit f2 and give them a bug report including the real character's name. This may help them in the process of fixing the bug / help them understand you are affected.

Hehe, i love this post's subject

Fri, 06/17/2011 - 07:11
#30
nenico
Legacy Username
Knight name: Nenico Guild:

Knight name: Nenico
Guild: Incandescent

and i don't remember in witch heaven i was before logout

EDIT solved, don't know how, but solved

Fri, 06/17/2011 - 07:45
#31
Whargarbl
Legacy Username
Seriously?

How is this not fixed at this point? It's been well over a day as far as I can remember. I'm not sure why some solution has not been generated on OOO's part yet. Even if it is a temp disabling/removing of the guild system (since it sound like that is the issue).

The other problem I am having is what is happening for the people who can't get booted from their guilds? I tried the making another character thing and it locks up when I click on my open character slot to make one.

Can someone drop something official on the main page or something and at least recognize there is a problem and a solution is in the works? I can imagine there is rapidly growing number of P2P people who are getting annoyed about the lack of playing they are doing after spending money.

My 2 cents.

Fri, 06/17/2011 - 09:31
#32
superexplode
Legacy Username
Wharg, are you still unable

Wharg, are you still unable to get into Haven at all? I assumed from the fact that Awk, Omird and me all had our problems solved at about the same time that the issue had been fixed for our guild. Do you want me to get someone to try and kick you if I see an officer online?

Fri, 06/17/2011 - 09:54
#33
Linku's picture
Linku
It happened to me 5 times

It happened to me 5 times today.
Everytime I finish a dungeon and want to go back to Haven, I get a black screen, forced to close SK. Then when I try to log on and choose my main character I get the "heading into haven ".
I have to go on my second account and ask my guild leader to kick me.
EVERY.TIME. I leave a dungeon.

Fri, 06/17/2011 - 10:13
#34
Milkshanks
Then why you keep joining

Then why you keep joining your guild back? LOL

Fri, 06/17/2011 - 10:45
#35
Linku's picture
Linku
Because I like to talk to the

Because I like to talk to the people of my guild.

EDIT: Tried to log off and on, it happened again. This time I'm not going back to the guild until it's fixed.
That sucks. It never happened before, why today?

Fri, 06/17/2011 - 10:48
#36
Milkshanks
This started right after

This started right after their new maintence reboot on wednesday

Sat, 06/18/2011 - 12:29
#37
Lufte's picture
Lufte
I've been just affected by

I've been just affected by this bug. I am also unable to return to haven when in the clockworks, either via "return to haven" button or lift.
IGN: Lufte
Guild: Shameless

Since I'm the guild master there seems to be no solution for me.

Useful information:
The problem is somehow local. First I tried to delete my local preferences stored in prefs.xml but didn't work. So I logged in from a different computer (same local network) and worked fine, next I returned to my main one and it fixed the problem.

Sat, 06/18/2011 - 11:11
#38
cmmslinky
Legacy Username
Having same issue

Knight name: Swampfox

Guild name: Chaos Angel Knights

I downloaded the client from Steam and have been playing off of that. I don't know if that has anything to do with the problem though. Would like some dev assistance. D:

Sat, 06/18/2011 - 11:25
#39
Love_Caktus
Legacy Username
Please remove me from the guild

Knight Name: Caktus

Guild Name: Chaos Angel Knights

I've been having the same looping glitch on my main character (Caktus). I was able to log in twice but couldn't talk, trade, go into the clockworks, or switch worlds. If you can remove me from my clan til the issue is fixed that would be greatly appreciated. Thank you.

Sat, 06/18/2011 - 11:30
#40
Love_Caktus
Legacy Username
Same Guild

TO CMMSLINKY: Hey, it's Caktus. Do you know the Guild leader's name? I forgot it and I want to add him on my other character to see if he can take me off the guild.

Sat, 06/18/2011 - 11:57
#41
cmmslinky
Legacy Username
Guild leader name

I believe his name was BlueDragonKnight, or something along the lines of Blue + Something + Knight :\.

Edit: Ok I finally made it in, his name is BlueDragonKnight and I left the guild for now.

Sat, 06/18/2011 - 22:49
#42
kettelfish
Legacy Username
lufte, your solution did not

lufte, your solution did not work for me. The game hung for me at "Heading into town..." on my laptop as well. When this problem occurred to me earlier today, I filed a support request and waited about two hours and tried again. I was able to log in. I'm have a feeling the GMs are getting to see a lot of these support requests today.

For me at least, the problem seems to be related to leaving a party to head back to Haven and getting nothing but a blank screen. I have been able to finish runs at Moorcroft and Emberlight and head to town, but leaving after the party died sent me to the abyss (black screen). It also may be associated with my not being able to join friends or guildmates in either the Clockworks or in other Haven instances. I have no evidence, but these other problems happened just prior to my "Heading" hang. Maybe it's some kind of purgatory...

Sun, 06/19/2011 - 01:11
#43
Dragunov
Legacy Username
Mine doesnt work too

Username: Nolanpatch
Guild: Visionaries

Sun, 06/19/2011 - 11:01
#44
submerge527
Legacy Username
Same problem

Knight: Kral
Guild: The Market

Created new character (Salmalin) to bugrep. Please fix this soon...

Sun, 06/19/2011 - 17:23
#45
Cobaltstarfire's picture
Cobaltstarfire
I don't think this is related

I don't think this is related to having a character in a guild, one of my knights is NOT in a guild, and can't log on.

I was able to make a new knight and log in from there to submit a support request but I don't really know if it'll help them fix the problem or not.

Sun, 06/19/2011 - 17:35
#46
berNERD
Legacy Username
In a guild

I can't log in to Haven after the character select screen. I can however log into the Rescue Camp. 2 of my accounts are in the same guild. My 3rd is in a guild also but is able to log into Haven. I hope they're trying to find a way to fix this.

Sun, 06/19/2011 - 18:13
#47
berNERD
Legacy Username
can log into haven from a different computer

i just tried logging into haven with a different computer and i was able to. so i tried it out again on my laptop and i'm still stuck at Heading into haven screen. so it must be local. something within the system files of Spiral Knights needs to be deleted or edited.

EDIT:

I just removed my character from the guild and i was able to log in with my laptop. but when i invited again. i couldn't log in again.

Sun, 06/19/2011 - 18:08
#48
Kitsuneden
Legacy Username
Heading into Haven...

Knight: Kitsuneden
Guild: Retribution

my guild master is away on a cruise for 2 weeks, so no1 to kick me

Sun, 06/19/2011 - 19:12
#49
Bellefleur's picture
Bellefleur
Heading into town..

Knight: Bellefleur
Guild: Shadow Circle

Sun, 06/19/2011 - 20:26
#50
kaelipants
Legacy Username
Me too...

Knight: Kaeli-Copperpants
Guild: Three Wings

Incidentally, this bug is only present on my laptop running Windows 7. I can always log in just fine from my Desktop in Ubuntu 10.04. It's pretty rare that a game runs more reliably in Linux than in Windows, so I suppose congratulations are in order for that :D

UPDATE: Everyone experiencing this bug, go to java.com and check your Java version. A Java update seems to have fixed the problem for me.

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