Error message "Failed to load energy packages."
Fri, 05/25/2012 - 10:56
Hi.
Whenever I try to access the Energy Depot, I always get the "Failed to load energy packages." error message in the Purchase tab. I've also tried submitting a bug report about this in-game but it also fails.
Here's a screenshot of the 2 issues: http://steamcommunity.com/id/dbugz/screenshot/576705344534939223
I could access it just fine yesterday, but now it's throwing the error as stated. This is the Steam version of SK for reference.
Hoping for a response to this. TIA
Fri, 05/25/2012 - 11:11
#2
projectx.log
By the way, below is a copy of the projectx.log file under the Steamapps SK folder:
2012/05/26 01:43:38:265 INFO I$a.b: Logging to 'c:\program files (x86)\steam\steamapps\common\spiral knights\.\projectx.log'.
2012/05/26 01:43:42:860 INFO I$a.b: Steam initialized.
2012/05/26 01:43:45:420 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.192.155, port=47624]
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2012/05/26 01:43:49:170 INFO I$a.b: Datagram connection established [port=47624]
2012/05/26 01:43:57:380 WARNING I$a.b: Caught exception in frame loop.
java.lang.NullPointerException
at com.threerings.projectx.exchange.client.b.(SourceFile:367)
at com.threerings.projectx.exchange.data.ExchangeDialogInfo.a(SourceFile:23)
at com.threerings.projectx.exchange.data.ExchangeDialogInfo.a(SourceFile:35)
at com.threerings.projectx.exchange.data.ExchangeDialogInfo.c(SourceFile:28)
at com.threerings.projectx.client.V.mouseReleased(SourceFile:64)
at com.threerings.opengl.gui.event.MouseEvent.dispatch$2eebd3b8(SourceFile:172)
at com.threerings.opengl.gui.q.dispatchEvent(SourceFile:945)
at com.threerings.opengl.gui.q.dispatchEvent(SourceFile:951)
at com.threerings.opengl.gui.q.dispatchEvent(SourceFile:951)
at com.threerings.opengl.gui.q.dispatchEvent(SourceFile:951)
at com.threerings.opengl.gui.O.dispatchEvent(SourceFile:915)
at com.threerings.opengl.gui.O.dispatchMouseEvent(SourceFile:862)
at com.threerings.opengl.gui.O.mouseReleased(SourceFile:761)
at com.threerings.opengl.gui.z.poll(SourceFile:78)
at com.threerings.projectx.client.ProjectXApp.updateView(SourceFile:1248)
at com.threerings.opengl.e.updateView(SourceFile:421)
at com.threerings.opengl.n.updateFrame(SourceFile:296)
at com.threerings.projectx.client.ProjectXApp.updateFrame(SourceFile:1282)
at com.threerings.opengl.p.run(SourceFile:219)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$000(Unknown Source)
at java.awt.EventQueue$1.run(Unknown Source)
at java.awt.EventQueue$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
2012/05/26 01:43:59:990 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/26 01:44:09:710 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/26 01:44:09:750 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/26 01:44:22:820 WARNING I$a.b: Really long invoker unit [unit=News Reader (class com.threerings.projectx.client.bb), time=7990ms].
2012/05/26 01:44:33:730 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/26 01:44:58:250 INFO I$a.b: Submitting bug report 'Error message "Failed to load energy packages." when accessing Energy Depot (Steam)'.
2012/05/26 01:45:07:400 WARNING I$a.b: Bug submission failed.
java.io.IOException: Server returned HTTP response code: 503 for URL: http://bugs.spiralknights.com/hemiptera/submit.xhtml
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at com.threerings.hemiptera.a.c.run(SourceFile:49)
2012/05/26 01:46:47:450 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
Fri, 05/25/2012 - 12:52
#3
Seeing exactly the same issue
Seeing exactly the same issue on the Steam client.
Fri, 05/25/2012 - 14:55
#4
same here and i was goin to
same here and i was goin to buy a lot of ce
Fri, 05/25/2012 - 15:06
#5
My account is broken as well,
My account is broken as well, on steam client. My roommate uses steam and they are able to purchase ce, but I get the 'failed to load' message. (my account still doesn't update the events hub properly either, if that means anything). I want to give them my money, but they won't take it. *sigh*
Fri, 05/25/2012 - 15:45
#6
ditto
My account seems to be broken too. I remember OOO sending an email saying that their purchase thing would be down on the 24th, which was yesterday, and they expected the downtime to be 3 hours. This is the longest 3 hours on record if that's the case as mine still says "failed to load energy packages". I am also a steam user, however, not 5 minutes ago, I asked my friend, who is also a steam user, if he was able to purchase energy, and he said he just did. So I started to think this was just an issue with my game or something, until I popped on to the forums and found this thread. I'm angry that it's down, but glad that I'm not the only one whom is affected by this. Please fix this OOO!!!!
Fri, 05/25/2012 - 15:55
#7
Hello!
The billing downtime
Hello!
The billing downtime doesn't have anything to do with this - or shouldn't. That one was simply a database update which didn't touch the billing system's functionality. But it obviously looks like our billing system is having some sort of hiccup. A few questions for you:
- Are you able to send a bug report via F2 after trying to make a purchase? If so, please do that!
- If you are able to access and provide your logs like Dbugz, please do so!
- If you're not comfortable with posting things here, simply send an email to support@spiralknights.com
Right now I can't tell what's going wrong, but we'll do our best to figure that out as soon as possible. Your help with that would be much appreciated.
Fri, 05/25/2012 - 16:39
#8
Sending Bug Report fails.
Sending Bug Report fails. (F2)
2012/05/26 00:35:15:429 INFO I$a.b: Logging to 'e:\steam\steamapps\common\spiral knights\.\projectx.log'.
2012/05/26 00:35:19:665 INFO I$a.b: Steam initialized.
2012/05/26 00:35:22:513 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.192.155, port=47624]
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2012/05/26 00:35:24:763 INFO ae.isLoggable: Previous message repeated 1 times.
2012/05/26 00:35:24:763 INFO I$a.b: Datagram connection established [port=47624]
2012/05/26 00:35:29:762 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/26 00:35:29:795 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/26 00:35:36:756 WARNING I$a.b: Long invoker unit [unit=News Reader (class com.threerings.projectx.client.bb), time=2309ms].
2012/05/26 00:35:42:380 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/26 00:35:59:889 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.192.155, port=47624]
2012/05/26 00:36:00:835 INFO I$a.b: Datagram connection established [port=47624]
2012/05/26 00:36:02:592 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/26 00:36:02:596 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/26 00:36:12:056 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/26 00:36:49:444 INFO I$a.b: Submitting bug report 'Failed to load energy packages (via purchase tab & Steam Client)'.
2012/05/26 00:36:50:153 WARNING I$a.b: Bug submission failed.
java.io.IOException: Server returned HTTP response code: 503 for URL: http://bugs.spiralknights.com/hemiptera/submit.xhtml
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1436)
at com.threerings.hemiptera.a.c.run(SourceFile:49)
I bought quite a few things in recent months (elevator pass, Battle pack, etc..) so I have been able to get the in game purchases to work before.
Fri, 05/25/2012 - 16:49
#9
bug report fails:
2012/05/25
bug report fails:
2012/05/25 19:39:54:173 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/25 19:43:46:331 WARNING ae.isLoggable: Previous message repeated 2 times.
2012/05/25 19:43:46:331 INFO I$a.b: Submitting bug report 'I cannot purchase energy, it says 'failed to load packages'. Posted on the forum, they said to send a bug report in via game.'.
2012/05/25 19:43:46:918 WARNING I$a.b: Bug submission failed.
java.io.IOException: Server returned HTTP response code: 503 for URL: http://bugs.spiralknights.com/hemiptera/submit.xhtml
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1436)
at com.threerings.hemiptera.a.c.run(SourceFile:49)
Fri, 05/25/2012 - 16:56
#10
Getting the same thing
Getting the same thing hurr... just so you know y'all ain't goin crazy
Fri, 05/25/2012 - 17:46
#11
Awesome! You're the bestest,
Awesome! You're the bestest, guys. :)
Thank you! No details so far, of course, these things take some looking into, but I'll let you know as soon as I know more!
Fri, 05/25/2012 - 21:48
#12
in-game bug report submitted
Hi.
Just to let you know that I was just able to submit a bug report in-game.
I also replied to the acknowledged support email.
Here's hoping you got information you need to fix this.
Cheers.
Fri, 05/25/2012 - 23:06
#13
--
F2 bug report fails for me as well, and as for the log report, i dunno how to get it and i don't think it matters much since it's probably along the same lines as the ones posted previously. three more guildmates confirmed the same problem, one has two accounts and uses steam for one of them and something else for the other account. he said his steam one works, but the other account doesn't, so obviously this isn't a steam issue. hopefully this gets fixed soon. :/
Sat, 05/26/2012 - 10:01
#14
UPDATE! (Here comes a LONG POST)
F2 Bug report was successful! (DERP, forgot to try it last night!)
Projectx.log from SK folder after this morning's (5/26/12) attempt:
2012/05/26 12:50:41:010 INFO I$a.b: Logging to 'c:\program files (x86)\steam\steamapps\common\spiral knights\.\projectx.log'.
2012/05/26 12:50:45:274 INFO I$a.b: Steam initialized.
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2012/05/26 12:50:48:076 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.214.58, port=47624]
2012/05/26 12:50:48:772 INFO I$a.b: Datagram connection established [port=47624]
2012/05/26 12:50:52:586 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/26 12:50:52:650 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/26 12:50:59:219 WARNING I$a.b: Long invoker unit [unit=News Reader (class com.threerings.projectx.client.bb), time=1059ms].
2012/05/26 12:51:17:343 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.214.58, port=47624]
2012/05/26 12:51:18:027 INFO I$a.b: Datagram connection established [port=47624]
2012/05/26 12:51:19:759 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/26 12:51:19:763 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/26 12:51:24:493 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/26 12:53:23:070 WARNING ae.isLoggable: Previous message repeated 1 times.
2012/05/26 12:53:23:070 INFO I$a.b: Submitting bug report 'Energy Depot has "failed to load energy packages" under purchase tab'.
old-projectx.log which contains error details from yesterday (5/25/12):
2012/05/25 19:51:43:873 INFO I$a.b: Logging to 'c:\program files (x86)\steam\steamapps\common\spiral knights\.\projectx.log'.
2012/05/25 19:51:48:368 INFO I$a.b: Steam initialized.
2012/05/25 19:51:51:098 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.171.119, port=47624]
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2012/05/25 19:51:51:710 INFO I$a.b: Datagram connection established [port=47624]
2012/05/25 19:51:55:984 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/25 19:51:56:018 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/25 19:52:01:007 WARNING I$a.b: Long invoker unit [unit=News Reader (class com.threerings.projectx.client.bb), time=1012ms].
2012/05/25 19:52:07:163 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/25 20:01:34:013 WARNING ae.isLoggable: Previous message repeated 1 times.
2012/05/25 20:01:34:012 INFO I$a.b: Connecting [host=/184.72.71.55, port=47626]
2012/05/25 20:01:34:231 INFO I$a.b: Datagram connection established [port=47626]
2012/05/25 20:01:34:518 WARNING I$a.b: Failed to find property. [name=action, object=[actor=null, location=[]]]
2012/05/25 20:01:34:520 WARNING I$a.b: Failed to find property. [name=target, object=[actor=null, location=[]]]
2012/05/25 20:01:34:523 WARNING I$a.b: Failed to find property. [name=value, object=[actor=null, location=[]]]
2012/05/25 20:01:34:568 INFO I$a.b: Issuing zoned moveTo(2:176, 186, 25).
2012/05/25 20:01:34:628 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 20:01:34:629 INFO I$a.b: Got updated scene model [placeId=1888, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=186/%dungeon:m.mission_lobby/26]
2012/05/25 20:01:35:700 WARNING I$a.b: Failed to find property. [name=value, object=[actor=null, location=[]]]
2012/05/25 20:01:35:706 WARNING I$a.b: Failed to find property. [name=shape, object=[expansion=0.0, location=[]]]
2012/05/25 20:02:12:614 WARNING ae.isLoggable: Previous message repeated 6 times.
2012/05/25 20:02:12:614 WARNING I$a.b: Failed to find property. [name=target, object=[actor=null, location=[]]]
2012/05/25 20:02:12:614 WARNING I$a.b: Failed to find property. [name=name, object=[actor=null, location=[]]]
2012/05/25 20:06:12:610 INFO I$a.b: Moving at request of server [zoneId=33554455, sceneId=29]
2012/05/25 20:06:12:732 WARNING I$a.b: Failed to find property. [name=target, object=[]]
2012/05/25 20:06:12:732 WARNING I$a.b: Failed to find property. [name=size, object=[]]
2012/05/25 20:06:12:739 WARNING I$a.b: Failed to find property. [name=condition, object=[tag=, all=false, target=[]]]
2012/05/25 20:06:12:745 INFO I$a.b: Issuing zoned moveTo(2:23, 29, 112).
2012/05/25 20:06:13:093 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 20:06:13:143 INFO I$a.b: Got updated scene model [placeId=1896, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=29/%dungeon:m.firestorm_citadel_blackstone_bridge/113]
2012/05/25 20:06:13:961 WARNING I$a.b: Failed to find property. [name=shape, object=[expansion=0.0]]
2012/05/25 20:06:14:041 WARNING ae.isLoggable: Previous message repeated 1 times.
2012/05/25 20:06:14:041 WARNING I$a.b: Failed to find property. [name=shape, object=[expansion=0.0, location=[]]]
2012/05/25 20:06:14:134 WARNING ae.isLoggable: Previous message repeated 3 times.
2012/05/25 20:06:14:134 WARNING I$a.b: Failed to find property. [name=conditions, object=[action=[actor=null, location=[]]]]
2012/05/25 20:06:14:166 WARNING ae.isLoggable: Previous message repeated 1 times.
2012/05/25 20:06:14:166 WARNING I$a.b: Failed to find property. [name=shape, object=[expansion=0.0, location=[]]]
2012/05/25 20:08:12:348 WARNING I$a.b: Failed to find property. [name=distribute, object=[actor=null, location=[]]]
2012/05/25 20:08:12:348 WARNING I$a.b: Failed to find property. [name=dropped, object=[actor=null, location=[]]]
2012/05/25 20:08:12:348 WARNING I$a.b: Failed to find property. [name=item, object=[actor=null, location=[]]]
2012/05/25 20:08:12:348 WARNING I$a.b: Failed to find property. [name=loot, object=[actor=null, location=[]]]
2012/05/25 20:08:50:010 WARNING I$a.b: Failed to find property. [name=value, object=[actor=null, location=[]]]
2012/05/25 20:08:50:013 WARNING I$a.b: Failed to find property. [name=shape, object=[expansion=0.0, location=[]]]
2012/05/25 20:18:19:380 WARNING ae.isLoggable: Previous message repeated 4 times.
2012/05/25 20:18:19:380 WARNING I$a.b: Failed to find property. [name=item, object=[actor=null, location=[]]]
2012/05/25 20:19:32:817 WARNING I$a.b: Failed to find property. [name=number, object=[effect=null, location=[]]]
2012/05/25 20:19:46:019 INFO I$a.b: Moving at request of server [zoneId=33554456, sceneId=30]
2012/05/25 20:19:46:140 WARNING I$a.b: Failed to find property. [name=conditions, object=[tag=, all=false, target=[]]]
2012/05/25 20:19:46:142 WARNING I$a.b: Failed to find property. [name=size, object=[]]
2012/05/25 20:19:46:142 WARNING I$a.b: Failed to find property. [name=target, object=[]]
2012/05/25 20:19:46:150 WARNING I$a.b: Failed to find property. [name=name, object=[actions=(), stopOnFailure=false]]
2012/05/25 20:19:46:151 WARNING I$a.b: Failed to find property. [name=target, object=[actions=(), stopOnFailure=false]]
2012/05/25 20:19:46:152 INFO I$a.b: Issuing zoned moveTo(2:24, 30, 112).
2012/05/25 20:19:46:449 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 20:19:46:715 INFO I$a.b: Got updated scene model [placeId=1914, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=30/%dungeon:m.firestorm_citadel_charred_court/113]
2012/05/25 20:19:47:834 WARNING I$a.b: Failed to find property. [name=name, object=[actions=(), stopOnFailure=false]]
2012/05/25 20:19:47:834 WARNING I$a.b: Failed to find property. [name=target, object=[actions=(), stopOnFailure=false]]
2012/05/25 20:19:47:900 WARNING I$a.b: Failed to find property. [name=name, object=[actions=([effect=[name=Basic, arguments={Lifespan=1000, Model=[name=model/scripted/transient_sound.dat, arguments={Loop Duration=0.0, Move with Origin=false, Sounder=[name=Clip/Default (Gain) (Pitch), arguments={File=sound/effect/world/player_res.ogg, Gain=1.0, Pitch=0.7, Range=Medium}], Transform=[[0.0, 0.0, 0.0], [0.0, 0.0, 0.0, 1.0], 1.5], Transient=[name=particle/charging_release-shockwave.dat, arguments={}]}]}], location=[]], [actions=([name=find_sprites, objective=null], [name=clear_sprites, objective=[text=m.clear_sprites, childX=0.5, childY=0.5, parentX=0.5, parentY=0.5, userInterface=null]]), stopOnFailure=false]), stopOnFailure=false]]
2012/05/25 20:19:47:900 WARNING I$a.b: Failed to find property. [name=target, object=[actions=([effect=[name=Basic, arguments={Lifespan=1000, Model=[name=model/scripted/transient_sound.dat, arguments={Loop Duration=0.0, Move with Origin=false, Sounder=[name=Clip/Default (Gain) (Pitch), arguments={File=sound/effect/world/player_res.ogg, Gain=1.0, Pitch=0.7, Range=Medium}], Transform=[[0.0, 0.0, 0.0], [0.0, 0.0, 0.0, 1.0], 1.5], Transient=[name=particle/charging_release-shockwave.dat, arguments={}]}]}], location=[]], [actions=([name=find_sprites, objective=null], [name=clear_sprites, objective=[text=m.clear_sprites, childX=0.5, childY=0.5, parentX=0.5, parentY=0.5, userInterface=null]]), stopOnFailure=false]), stopOnFailure=false]]
2012/05/25 20:19:47:901 WARNING I$a.b: Failed to find property. [name=expression, object=[tag=, all=false, target=[]]]
2012/05/25 20:30:07:773 WARNING I$a.b: Failed to find property. [name=damage, object=[actor=null, location=[]]]
2012/05/25 20:30:07:774 WARNING I$a.b: Failed to find property. [name=region, object=[actor=null, location=[]]]
2012/05/25 20:35:29:435 INFO I$a.b: Moving at request of server [zoneId=33554454, sceneId=28]
2012/05/25 20:35:29:607 INFO I$a.b: Issuing zoned moveTo(2:22, 28, 112).
2012/05/25 20:35:30:018 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 20:35:30:085 INFO I$a.b: Got updated scene model [placeId=1958, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=28/%dungeon:m.firestorm_citadel_ash_armory/113]
2012/05/25 20:35:31:064 WARNING I$a.b: Failed to find property. [name=action, object=[tag=, all=false, target=[]]]
2012/05/25 20:35:32:780 WARNING I$a.b: Frame index went negative! [anim=null, fidx=-3, accum=-0.096000195, elapsed=-0.172, frames=-3]
2012/05/25 20:35:32:896 WARNING ae.isLoggable: Previous message repeated 43 times.
2012/05/25 20:35:32:896 WARNING I$a.b: Frame index went negative! [anim=null, fidx=-1, accum=-0.07999992, elapsed=-0.06, frames=-1]
2012/05/25 20:42:49:931 WARNING ae.isLoggable: Previous message repeated 1 times.
2012/05/25 20:42:49:931 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
2012/05/25 20:49:52:436 INFO I$a.b: Moving at request of server [zoneId=33554457, sceneId=31]
2012/05/25 20:49:52:548 INFO I$a.b: Issuing zoned moveTo(2:25, 31, 112).
2012/05/25 20:49:52:919 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 20:49:52:986 INFO I$a.b: Got updated scene model [placeId=1986, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=31/%dungeon:m.firestorm_citadel_smoldering_steps/113]
2012/05/25 20:49:54:117 WARNING I$a.b: Failed to find property. [name=translation, object=[actor=null, location=[]]]
2012/05/25 21:08:00:224 WARNING ae.isLoggable: Previous message repeated 1 times.
2012/05/25 21:08:00:224 WARNING I$a.b: Tried to stop stream that was already stopped.
2012/05/25 21:08:20:684 INFO I$a.b: Moving at request of server [zoneId=33554458, sceneId=32]
2012/05/25 21:08:20:743 WARNING I$a.b: Failed to find property. [name=condition, object=[tag=, all=false, target=[]]]
2012/05/25 21:08:20:743 WARNING I$a.b: Failed to find property. [name=item, object=[name=, persistence=SCENE, objective=null, target=[]]]
2012/05/25 21:08:20:746 INFO I$a.b: Issuing zoned moveTo(2:26, 32, 112).
2012/05/25 21:08:20:826 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 21:08:20:943 INFO I$a.b: Got updated scene model [placeId=2050, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=32/%dungeon:m.firestorm_citadel_vanaduke/113]
2012/05/25 21:08:22:006 WARNING I$a.b: Failed to find property. [name=actor, object=[level=WARN, message=Vanaduke failsafe spawned stage 2]]
2012/05/25 21:08:22:007 WARNING I$a.b: Failed to find property. [name=actor, object=[level=WARN, message=Vanaduke failsafe spawned stage 3]]
2012/05/25 21:08:22:083 WARNING I$a.b: Failed to find property. [name=value, object=[level=INFO, message=]]
2012/05/25 21:08:22:083 WARNING I$a.b: Failed to find property. [name=name, object=[level=INFO, message=]]
2012/05/25 21:08:22:084 WARNING I$a.b: Failed to find property. [name=expression, object=[tag=, all=false, target=[]]]
2012/05/25 21:28:27:007 WARNING ae.isLoggable: Previous message repeated 3 times.
2012/05/25 21:28:27:007 INFO I$a.b: Moving at request of server [zoneId=33554627, sceneId=205]
2012/05/25 21:28:27:072 INFO I$a.b: Issuing zoned moveTo(2:195, 205, 20).
2012/05/25 21:28:27:290 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=45]
2012/05/25 21:28:27:307 INFO I$a.b: Got updated scene model [placeId=2129, config=[type=data.LevelSceneConfig, atG=null, atH=true], scene=205/%dungeon:m.terminal_core_mission/21]
2012/05/25 21:29:20:428 INFO I$a.b: Moving at request of server [zoneId=16777217, sceneId=1]
2012/05/25 21:29:20:632 WARNING I$a.b: Failed to find property. [name=portal, object=[actor=null, location=[]]]
2012/05/25 21:29:20:632 WARNING I$a.b: Failed to find property. [name=scene_id, object=[actor=null, location=[]]]
2012/05/25 21:29:20:821 INFO I$a.b: Issuing zoned moveTo(1:1, 1, 111).
2012/05/25 21:29:21:237 INFO I$a.b: Connecting [host=/75.101.192.208, port=47628]
2012/05/25 21:29:21:475 INFO I$a.b: Datagram connection established [port=47628]
2012/05/25 21:29:21:822 INFO I$a.b: Issuing zoned moveTo(1:1, 1, 111).
2012/05/25 21:29:21:861 INFO I$a.b: Updating outgoing message throttle [msgsPerSec=15]
2012/05/25 21:29:22:053 INFO I$a.b: Got updated scene model [placeId=194, config=[type=data.TownSceneConfig, ], scene=1/%town:m.haven_town_square/112]
2012/05/25 21:33:11:158 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
Sat, 05/26/2012 - 13:37
#15
found sthing out
Ok, I did a research...
It seems that this bug is happening only on account with something already purchased, and, of course, only for steam accounts.
It also seems that bug reporting has been fixed since last maintanance restart.
I suspect steam config for the error, as it may not accept the 15% energy boost, but not sure about it.
EDIT: By purchased means energy pack. Account with only elevator pass or DLC worked fine. Accs with DLC and/or Energy pack failed to load packages.
EDIT: Adding the report>
2012/05/26 18:18:14:615 INFO I$a.b: Logging to 'c:\program files\steam\steamapps\common\spiral knights\.\projectx.log'.
2012/05/26 18:18:23:547 INFO I$a.b: Steam initialized.
2012/05/26 18:18:29:773 INFO I$a.b: Connecting [host=game.spiralknights.com/184.73.192.155, port=47624]
WARNING: Found unknown Windows version: Windows 7
Attempting to use default windows plug-in.
Loading: net.java.games.input.DirectAndRawInputEnvironmentPlugin
2012/05/26 18:18:31:029 INFO I$a.b: Datagram connection established [port=47624]
2012/05/26 18:18:43:631 INFO I$a.b: Moving at request of server [zoneId=83886080, sceneId=2147483647]
2012/05/26 18:18:44:084 INFO I$a.b: Issuing zoned moveTo(5:0, 2147483647, 1).
2012/05/26 18:18:53:463 WARNING I$a.b: Long invoker unit [unit=News Reader (class com.threerings.projectx.client.bb), time=2669ms].
2012/05/26 18:18:56:392 WARNING I$a.b: Bleh. Could not get billingInfo. [error=-1]
Sat, 05/26/2012 - 10:21
#16
...
I'm having issues with it too, not sure whats going on...
Sun, 05/27/2012 - 02:39
#17
Same issue with the purchase
I'm also facing the same problem. I have submitted the bug report from the game. Please resolve this asap.
Sun, 05/27/2012 - 04:36
#18
still an issue
Well, I haven't heard back from the support ticket I sent via email aside from their last acknowledgement that they'll be looking into it after I filed an in-game bug report.
It is to my observation that prior to the recent 15% bonus promo when purchasing energy I could access it just fine - it only started acting up when the promo got introduced.
Some might say that the Steam version might not support this kind of promo but when they did have a similar promo weeks or months back it clearly showed the increased amount of CE that will be granted with your purchase - and no error messages.
It's a shame that I could not partake of this bonus when it's due to expire tomorrow.
Sun, 05/27/2012 - 13:22
#19
An update on this:
It looks
An update on this:
It looks like we have found and fixed the issue and are currently in the process of rebooting the server to apply this fix (about 45 minutes to go at this point). So, after we're back up, the Energy Depot should be working normally again. *fingers crossed* If you're still running into problems after the reboot, please don't hesitate to let us know!
Sun, 05/27/2012 - 14:10
#20
even worse...
It disconnects from steam when opening the energy depot. Cannot even access the energy market without a d/c.
Sun, 05/27/2012 - 14:14
#21
what is 3 rings doing????
Like the guy above, it disconnects when trying to even open the depot. Since the so called update a few days ago, something about a energy promotion.
I haven't been able to purchase anything.
Sun, 05/27/2012 - 14:35
#22
Aye, it looks like I jinxed
Aye, it looks like I jinxed it with that post up there. :/ Apologies, everyone.
We're working on fixing the disconnect issue as we speak and hopefully things will be back to normal after the upcoming reboot.
Sun, 05/27/2012 - 15:06
#23
working for me
that seemed to do the trick. Packages are loading. Thank you. You shall now receive all of my money.
Sun, 05/27/2012 - 15:56
#24
Dear Murphy,
You
Dear Murphy,
You suck.
Love,
- Thalia
In other words:
Can't have the first attempt to fix something succeed, right? Not on a holiday weekend during about the busiest time on the server with no devs in the office. Nosir.
But, the good news: It looks like the fix to the fix fixed things, finally. Once again, apologies for all the trouble and thank you for bearing with us. We have also enabled half price elevators until 5:15 today to make up for the unexpected reboots and the second, short notice reboot.
Mon, 05/28/2012 - 07:03
#25
hmm
Energy depot seems to be fixed on steam now, bug reporting works.
But I noticed that prices for elevator pass (maybe other stuff) went a bit up... What is the cause Thalia ?
Mon, 05/28/2012 - 08:53
#26
SinKillerJ gives Thalia a big
SinKillerJ gives Thalia a big hug!
Tue, 05/29/2012 - 06:10
#27
working.
Confirmed working.
Much thanks.
You beat me to posting this thread, sir.
Same thing is happening to me. I asked some people in my guild if it were only me, and to them it worked fine. I wonder why it's being a problem, but only to some.