As Gunner main myself, the main purpose of the Tortofist is to provide AoE burst damage, letting you hit multiple enemies whereas with most weapons you can only target 1-3 at the limit aside from some exceptions but are just as limited. Autogun-line only hits those at front, Magnus-line hits in a straight line, and Catalyzer-line needs a lot of build up to rack up damage. A good combo with the Tortofist is the Pulsar-line, as you can shoot a group with a charge and push back any enemies that got out back into the already lodged shards.
The Tortofist excels dealing high damage to a whole group in a short time-frame, letting you pick off stragglers easily with your other weapons once they're low.
In some cases, both the knockback and pushback can be a lifesaver to get out of sticky situations, do be careful about sending yourself into traps by accident though.
Hybrid builds can benefit just as much, by combining the Tortofist Charge with swords like the Brandish-line or Sealed Sword/Troika-line that have a lot of knockback, you can aim behind enemies to set a wall and quickly swap for a quick charge or light attack and push mobs into the shards for stacking damage.
Other Torto users can also send staggered enemies from the shards right in your direction to finish off or blast away with a charge if it's ready or place a wall between you and a mob if you're getting overwhelmed.
Bomb users can also make great use to both themselves and other Torto users, Status bombs greatly or completely impede movement, letting you and others to shoot charge attacks in convenient spots for maximum damage. Vortex bombs and Tortofists are an absolute combo; on maps with set spawns you can set a Vortex and launch a charge into it before a wave spawns, hitting every enemy caught in the vortex before getting swept by the contact damage. You can also group them up in a singular spot with blast bombs to fire away directly with a charge once in position.
Overall, the Tortofist while being a decent to great weapon when you learn how to use it at its best, its greatest strength comes when combining it with other weapons to make use of both the damage dealt from the shards AND consequent contact damage, aiding your team by blocking waves of enemies from rushing or make use of lodged shards.