Spiral knights support?

3 replies [Last post]
Sat, 04/09/2016 - 08:04
Im-Stealthy

I'm not sure if it has anything to do with the server transfer, but I contacted support and the first time they responded right away (Within 2 hours). I was trying to recover my account from aeria games, because they no longer support SK. They responded telling me they needed proof it was my account. So I sent them some proof, but I got a email saying I can't reply to that email. So I sent in a new ticket with the ticket number and I never got a response. This was 4 days ago. I heard the servers were switched on the 6th. So should I send in a new one?

PS. If any GM happens to see this. my ticket number was #201604041006965 Thanks

Sun, 04/10/2016 - 22:06
#1
Hera's picture
Hera
Game Master
If in doubt, send in another

If in doubt, send in another email. There may have been some issues with emails not arriving during the switch-over from Three Rings to Grey Havens - we would far rather get a couple of duplicated emails from you rather than none!

Mon, 04/11/2016 - 10:37
#2
Sving's picture
Sving
???

I was promised to receive replacement accessories. Is my (second) email received at all? #201604091001461

-Sving, ty.

Mon, 04/11/2016 - 12:44
#3
Hera's picture
Hera
Game Master
If in doubt, please send in a

If in doubt, please send in a new email. We won't discuss tickets here!