Spiral Knights - When is our refund coming for Server Instability?

When is our refund coming for Server Instability?

12 replies [Last post]

Fri, 06/17/2011 - 13:11

Franker

Legacy Username

So I propose this question to the OOO team:

When are we, the players, being reimbursed for the ever-present lag? Since the mass surge of new players (Which the game needed, thank you Steam members), the server has been under load, and creating a mass lag problem. It doesn't matter which stratum, or whereabouts in the game, you lag.

Now. "Franker, it's your connection! You lag, it's your fault." Try again. I never had this problem, previous to the population going ape[crap]. I play many, many MMOs, and this computer is more then sufficent. This lag is the server struggling to shoulder the burden of all these people.

Dungeon running is ridiculous. It takes nearly a full second to get your shield up, and even if it is up, the hits go through, because the server isn't registering your command. T2 runs are as difficult as a regular T3. T3 is just god awful at the moment. And FSC, yeah good luck. You're not gonna have any fun doing that, unlike the mistake my friends and I made a few nights ago.

TL;DR

When are the players being given a refund in energy, because the game is WAYYYY too laggy for this style game? OOO pick it up. I'm not investing anymore until problems are fixed.

Franker

Fri, 06/17/2011 - 13:17

Majikos

Three Rings pre-paid it.

Didn't everyone get a free Mist Tank to go with the Steam announcement?

That should cover it.

Fri, 06/17/2011 - 13:19

Gigafreak

Legacy Username

POW! Pre-emptive strike.

POW! Pre-emptive strike. Boom, headshot.

Fri, 06/17/2011 - 13:23

Richy

Derp!!!!

They are not going to refund you. This is almost as dumb as people on PP asking if they will get their poe refunded when the server lags. OOO would literally have to find everyone who logs on and give them energy. If the game is lagging that much it is your own fault for going into a dungeon when your lagging. Man this game is different, everyone loves to cry about anything that goes on. Consider the refund the 100 energy they give you every 24 hours? I have tons of lag problems going on since the latest updates and the influx of new players, but when I am really lagging bad I do the common sense thing and not go into dungeons. OOO will get the lag problems fixed, if you haven't noticed they opened up tons of other havens because of the influx of lag problems.

Fri, 06/17/2011 - 14:14

Cobaltstarfire

I'm not lagging THAT bad

I'm not lagging THAT bad personally. Some friends and I even did Vana last night without any lag problems..

I mean I will admit there has actually been lag for me lately (generally there is none) but not enough to make the game unplayable or unduly hard, other than the occasional spike. So don't talk like whatever catastrophic problems you're having are effecting everyone.

Fri, 06/17/2011 - 14:19

jooozek

Legacy Username

Can't check wiki but i'm sure

Can't check wiki but i'm sure that the ToS is pretty clear, there is no refunds for noone never.

Fri, 06/17/2011 - 16:30

ninjkabat

Legacy Username

I'm not experiencing any lag

I'm not experiencing any lag whatsoever. The only weirdness I've found is some tier 1 fire-gremlins were shooting super long fire streams that bounced off of walls.

And, as mentioned, they gave you a mist tank. Stop trying to get everything for free; few things in the world really work that way.

Fri, 06/17/2011 - 18:47

Loki

Legacy Username

I haven't lagged whatsoever,

I haven't lagged whatsoever, even now with the Steam community flooding in.

Not in Haven, not even in the Core.

@ninjkabat:

That's a bug.
Any monster that shoots a fire-stream is now bugged and will shoot out a Tier 3 Red Rover (Fire Gun Puppy) attack, even the Gremlin Torchers who shouldn't normally ever know that attack, and even in Tier 1 and Tier 2 where that attack would never be seen normally, not even by Red Rover.

Fri, 06/17/2011 - 18:52

Dirt

Legacy Username

If you aren't willing to give

If you aren't willing to give OOO more funds to enhance their services then you forfeit the right to complain about the lacking service.

Fri, 06/17/2011 - 20:52

Wire

Legacy Username

I got my refund.

I got my refund.
I've spent $0 on this game and they refunded me $0.
Very promptly, I might add.
;)

Fri, 06/17/2011 - 20:54

#10

Soulnfinity

@Codemister13

Honestly, tracking every person that logged on during that period isn't quite as complicated as you make it out to be. Nexon actually does it all the time during its numerous rollback events; Nexon, who has a reputation of being one of the worst companies out there (though I think it's fine but needs working on.)

But anyways, I agree with the posts above; OOO already took care of compensation for the influx of new players with that free nifty mist-tank.

Fri, 06/17/2011 - 21:49

#11

Betrael

Don't play a game that relies

Don't play a game that relies on UDP with people halfway across the world.

Fri, 06/17/2011 - 22:43

#12

Hetero

The answer is quite simple,

The answer is quite simple, they should have a separate instance server provided for people who paid a certain dollar amount towards the game.. So that if the people who have actually contributed to the game want to go play in a lag free instance server they have the option to do so, but can still interact with free players at will.

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When is our refund coming for Server Instability?