Hello everyone!
After years of not playing the game, I downloaded it and decided to give it a shot. But, unfortunately, I forgot the password of
the account. Now, you would expect me to just reset it over the e-mail, but as stupid as this sounds, I forgot the e-mail this account was bound to due to having a bunch of e-mails for school and other things. My question is, can the support help me with this kind of situation, or am I doomed?
P.S. I can answer some questions if they need to verify my ownership of the account. I am posting this from a secondary account.
Account help
Sun, 07/02/2017 - 14:30
Sun, 07/02/2017 - 19:39
#2
helpful words there
So long as you can provide proof of ownership of the account beyond a sliver of doubt, then you should be able to recover it. Contact support with everything you know, preferably through email rather than an in-game support ticket.
If you cannot provide ample proof there's no way to recover the account sadly. You can ask what information would help prove that you're the same person over email. :)
Mon, 07/03/2017 - 00:52
#3
Thanks for the fast replies!
Thanks for the fast replies! I sent them an e-mail explaining the situation. Lets just hope that I remember enough.
P.S. How long did you wait for the response? If you ever actually mailed them.
if you reset it can't you just check all the email accounts you have? if you haven't gotten rid of any that is.
this is copy paste from another thread but here are some questions they might ask if you do it from another account.
- Email support@spiralknights.com and provide the new account name along with the names of all the knights you want moved.
- Establish your ownership of the account by providing the information you have available (see below).
Ownership can be established in the following ways:
- Note the date and time of the last purchases you made with Kreds for energy. note this is just for kongregate accounts, could mean any time you bought stuff, if you did
- Note any interactions you had with support, for example were you ever suspended or did you ever change your knight’s name?