Spiral Knights - Disconnecting Constantly

Disconnecting Constantly

12 replies [Last post]

Mon, 06/20/2011 - 11:26

genjaguar

Legacy Username

I have a problem with disconnects in the game. I get to play for several hours...and then it disconnects me...my internet catches back up right away so I can log right back on...but about 10 seconds later it disconnects me again. Ventrilo also disconnects me during this time...but things like AIM and MSN do not seem to disconnect. This seems to only be a problem with Spiral Knights. Yesterday I was having the dc issue for about 20 mins since I logged right back on and got dc'd several seconds in for about 30 attempts. Once I close Spiral Knights...ventrilo does not dc me anymore and everything seems fine. After having that dc issue, I logged onto WoW and played for hours with an issue. Later on I played Spiral Knights again for several hours without issue.

However today, I played for several hours and now when I log in I get dc'd several seconds in again. Ventrilo is again having the same issue. But I close Spiral Knights and ventrilo does not dc me anymore. Seems like Spiral Knights is somehow disconnecting my whole internet for a split second. Also my brother was on our wireless and when I lost connection so did he. Like I said before it only seems to disconnect the internet for a split second...but it's enough to log off the game and dc ventrilo. Not really sure what could be causing the issue.

I read about some router problem with the WRT54G router...however I have a Linksys BEFW11S4 router. I will try to play directly from my modem and see if that helps.

Wed, 06/22/2011 - 16:49

genjaguar

Legacy Username

Anyone have an idea of what

Anyone have an idea of what could be causing it. Haven't been able to verify if it happens if my router is unhooked...however it is a different model than the one people seem to have problems with.

Tue, 07/12/2011 - 16:27

genjaguar

Legacy Username

Ideas

I am still having this problem. It does seem to be a problem with the router...although I haven't heard of anything about anyone having problems with this model. A lot of the time when I play Spiral Knights through my router...vent and everything will lose connection for a second or two. It completely cuts off my internet connection. The weird thing is...sometimes it will work for hours and be fine with no disconnecting. Not really sure what else to try or do.

Wed, 07/13/2011 - 02:05

Starlinvf

Are you sure its not your

Are you sure its not your modem dropping out? Other then that, the router is probably faulting internally, but may not visibly power cycle.

Being an old router, its usually its due to overheating from extended use or the power adapter is starting to die if its more then 3-5 years old.

Thu, 07/14/2011 - 18:24

genjaguar

Legacy Username

Well I know it's not a faulty

Well I know it's not a faulty router or modem. If I close Spiral Knights and play something else, the disconnecting goes away instantly. Spiral Knights is actually causing me to lose total internet connection. If it was the router or modem I would have problems in other games...but I never do.

Fri, 07/15/2011 - 01:25

Starlinvf

Whats the firmware version on

Whats the firmware version on the router. Gonna do a cross check to see what it runs on.

Mon, 07/18/2011 - 14:53

genjaguar

Legacy Username

Firmware it shows on the

Firmware it shows on the config website is : 1.50.10, Jan 16 2004

Tue, 07/19/2011 - 10:44

Starlinvf

I've tried to find info on

I've tried to find info on the firmware version, but so far all I've come across is that every time Linksys released an update, it was riddled with issues. Its probably the worst router they ever put out. Normally I'd suggest updating the firmware, but theres a good chance it'll break everything else.

The only thing I would suggest trying is manually setting the MTU to 1458 to break down the packet size in case its some kind of buffer overflow bug. Other then that, theres nothing SK can or would do other then sending large packets that could even affect the router.

Tue, 07/19/2011 - 14:43

genjaguar

Legacy Username

Right now my MTU is on 1492.

Right now my MTU is on 1492. What I'm wondering is why this is an issue while just playing SK? Also why would it completely disconnect my internet for a few seconds every time it happens? SK has to have something different than every other online game I play that would be causing it. There has to be something I can change or due if the issue only happens with SK

Mon, 07/25/2011 - 10:23

genjaguar

Legacy Username

There has to be something to

There has to be something to do...considering sometimes I can play for hours with no issues and sometimes I can't even play for 5 minutes before it starts. Something has to be causing it.

Mon, 07/25/2011 - 17:38

#10

Starlinvf

The most important question

The most important question right now is where is the connection being cut off. Router, Modem, or ISP... each having very different implications.

Mon, 07/25/2011 - 19:08

#11

genjaguar

Legacy Username

How could I narrow that down?

Mon, 07/25/2011 - 19:58

#12

Starlinvf

The Linksys routers don't

The Linksys routers don't time stamp any of its logs, which would had been perfect. Instead, you need to find out if your modem has any management interface (model?), any Network warning given by Windows, and physically watch both your modem and router for signs of rebooting.

You can monitor the segment between you and the router by doing a "ping -t 192.168.1.1" from a command prompt. This setups up a continuous ping to your router to test connectivity. If this connection dies, its an issue with the router.

Secondly, some versions of the firmware in linksys routers have a diagnostics page with ping and traceroute functionality. Set the ping to unlimited and the target IP to be the Default gateway of the ISP (you can find that info on the status page, or sometimes even the front page for the WAN/Internet interface.) Assuming it responds at first, this getting interrupted indicates a problem with the Router WAN, or the modem. If it still works through the disconnect, it means your connection is getting reset in ISP space.... but this is very rare, and only tends to be a problem with ISPs that have strict policies on BT or bandwidth usage.

From there, it all depends on what you get the modem to tell you. If your ISP is helpful (and you can find someone up the support chain that knows how), you can also ask them to do diagnostics from the ISP network back to you to see if they can isolate where the break down is occurring.

Search

Disconnecting Constantly