The main reason of why people are quitting is because it takes too long to be able to get the orbs of alchemy to be able to craft 4* or 5* items. Going from 0* to 3* is easy because you guys give us enough orbs to be able to do it. but after that, you only get 4 elite orbs and 4 eternal orbs from missions!! And going with the fact that you need full 4* or 5* gear to rank up, its too hard if you ask me. Your promotional video said "NO GRINDING" as one of the perks to playing SK. thats false advertising if you ask me. so please make orbs more common. Thats the only thing thats making most people quit. Because its too hard to get orbs! people play until they're rank knight or knight elite and then they need to constantly grind Stratum 4 to be able to get elite orbs and when they get to defender elite, they need to grind stratum 5 to get eternals! so please make orbs more common. or at least make them cheaper in the supply depot.
Less Grinding!!
That promo video was from the original game, where instead of grinding, you had limited play time. I prefer the grind to maybe 2 hours of gameplay a day and not being able to play because you crafted with your energy that day.
I will say that orb drops are abysmal on anything under elite difficulty, however the default way to get them is to "get crowns, trade crowns for energy, use energy to purchase orbs off the supply depot". I really wish this was taught in the tutorial, because it's so critical to the game's progression, but it just isn't touched upon officially.
Elite orbs are the ones you need to grind for. Eternals you really just have to play in tier 3 on elite for a while and suddenly you'll have like 20 that you can't use.
IMO, the grind isn't what makes people quit, it's this expectation that the game is going to continue having the same speed to it that it had at the beginning. The pacing is awful since it makes players like yourself feel the grind wall hard as they get further into the game because they were simply given the orbs prior to that area. Setting realistic expectations and providing a tutorial on how to purchase orbs from the supply depot would go a long way in balancing out the expectations of new players with the reality of grinding that happens in MMOs, on top of making sure you have resources to progress.
If all the items are promos.
You don't need elite orbs.
:sunglasses: