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Not being able to contact a GM+Paypal issues :S

7 replies [Last post]
Tue, 06/21/2011 - 08:23
Deemi
Legacy Username

Alright so, I started playing this game 2 days ago and I've almost reached full 4-star gear. Problem is though, I started playing it through steam, and my steam login doesn't seem to be connected to this page? Meaning I cannot use paypal to buy energy, but instead I *have* to use steam funds. And steam funds isn't as convenient as paypal, seeing hwo the minimum purchase is 5 euros and each 750 energy cost 1.72 euro. And not only that, because I'm using my steam account, I cannot contact a gm? The page just appears blank.

Any response would be nice, I hope ur planning on fixing this. But then again, maybe it was me that just did everything wrong?

Looking forward to a response~ tyty

Tue, 06/21/2011 - 08:33
#1
Clotho's picture
Clotho
Game Master
Please contact support using

Please contact support using the form at https://www.spiralknights.com/support/#mail
Be sure to include the name of the Knight experiencing the problem in the body of the mail.

Tue, 06/21/2011 - 08:42
#2
Deemi
Legacy Username
I would if I could, that page

I would if I could, that page doesn't work for me on mozilla nor explorer.

EDIT: Can't I just confirm in-game that it's me?

Tue, 06/21/2011 - 09:34
#3
Aphrodite's picture
Aphrodite
Community Manager
Make sure that Java Scripting

Make sure that Java Scripting is allowed by your browser. Also make sure that a security suite program is not blocking scripting for that web page. Once these are done, clear the browser's cache and Java cache and force a refresh on the page. If that doesn't work, please let us know!

Tue, 06/21/2011 - 12:54
#4
Deemi
Legacy Username
How do I "allow" java

How do I "allow" java scripting? And there's no security suite blocking it

Tue, 06/21/2011 - 17:41
#5
Aphrodite's picture
Aphrodite
Community Manager
It depends on which browser

It depends on which browser you use, but allowing java scripting will be located in the options for your browser.

Wed, 06/22/2011 - 07:59
#6
Deemi
Legacy Username
I am allowing javascripting,

I am allowing javascripting, and I have been this entire time. It's still not working! This steam thing is really annoying. Is there anyway I can "move" my character from this steam account onto a normal spiral knights account? Because this isn't allowing me to contact gms or properly use paypal

Wed, 06/22/2011 - 08:34
#7
Deemi
Legacy Username
Also, this new annoying bug

Also, this new annoying bug where it logs you out constantly because "steam cannot be authenticated" ... it's beyond annoying. Please allow me to switch my account from a steam spiral knight account to just a simple spiral knight account

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