So I got all excited about diving a Candlestick keep level, and jumped on the gate as soon as I logged in today. Hit up T2 so I could collect some bark modules while I was at it.
Managed to score a graveyard on the way down, was feeling pretty good. Hit the elevator and the candlestick level was up. Woohoo!
Went down, jumped off the elevator, made a left turn to go into the first room, and start fighting off some kats and howlizters while lighting candles to keep the grimalkins away! Hurrah, adventure!
I clear the monsters out, go over to the gate and... it's stuck up.
Filed an in-game support request. Not much to do now but surf the forums and wait for a GM to respond... At least there's a blue candle back at the elevator I can park my knight in.
To follow up on this: props to GM Poseidon for teleporting me past the stuck gate. Thanks!