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[SOLVED|Freeze and Crash] Game closes w/o error message

5 replies [Last post]
Fri, 09/30/2011 - 22:26
Wavara's picture
Wavara

Specs:
Windows XP Professional SP3 x32
AMD Phenom II X2 550 Processor ~3.1GHz
1792MB RAM
ATI Radeon HD 4200 (256MB)
1440 x 900 (32 bit) (60Hz)

I play in Windowed mode, all graphics on Low.
I already checked the Technical guide, and have everything updated.

My problem is that I'm playing, and suddenly, the game freezes and crashes to desktop.

It doesn't seems to follow a pattern, because it happened in random situations, like waiting in front of the elevator for a map change, or in middle of the gameplay, like the Roarmulus or Snarbolax levels.

I also tried on Fullscreen, but it's worse, 'cause instead of closing, is completely frozen for 3 minutes.

Any help will be appreciated D: please?

Fri, 09/30/2011 - 22:39
#1
Starlinvf's picture
Starlinvf
If you look in the SK install

If you look in the SK install location there will probably be a bunch of hs_errPID####.log files. These are crash logs generated by java when it runs into a problem, but runtime didn't terminate abruptly.

In the header portion of the log, it'll point out the main fault that lead to the crash, and the rest of the file is a stack trace and environment info for JRE. Depending on the type of faults its seeing, will determine how to go about trying to troubleshoot.

Fri, 09/30/2011 - 23:17
#2
Wavara's picture
Wavara
hs_err_pidXXXX.log

This one was today, while waiting for the elevator to change maps. I was doing nothing and it suddenly crashed.

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6965c8d8, pid=5616, tid=3196
#
# JRE version: 6.0_25-b06
# Java VM: Java HotSpot(TM) Client VM (20.0-b11 mixed mode windows-x86 )
# Problematic frame:
# C [atioglxx.dll+0x62c8d8]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x03faf800): JavaThread "AWT-EventQueue-0" [_thread_in_native, id=3196, stack(0x05760000,0x057b0000)]

siginfo: ExceptionCode=0xc0000005, writing address 0x00000000

Registers:
EAX=0x00000442, EBX=0x00000000, ECX=0x6891ee60, EDX=0x00000000
ESP=0x057aeff8, EBP=0x00000000, ESI=0x00000001, EDI=0x00000000
EIP=0x6965c8d8, EFLAGS=0x00210246

Top of Stack: (sp=0x057aeff8)
0x057aeff8: 00000000 07e3d0ec 6891ee60 07e45cd4
0x057af008: 00000000 00000002 00000000 6965ce03
0x057af018: 0c2b2620 00000001 07dc0990 07e3d0ec
0x057af028: 0b676010 00000023 00000000 6965d0b2
0x057af038: 07e3cf38 00000001 00000000 07e3cf38
0x057af048: 6965fa45 07e3d0ec 07e32388 00000004
0x057af058: 00000000 696688f5 00000001 07e32388
0x057af068: 00000001 00000004 691b8dcf 69290cc6

Instructions: (pc=0x6965c8d8)
0x6965c8b8: 08 83 44 b1 08 01 8b 9c 81 18 fc ff ff 2d 00 01
0x6965c8c8: 00 00 85 db 74 06 89 7c b3 04 eb 24 8b 5c 24 10
0x6965c8d8: 89 02 89 7c b2 04 83 cf ff 89 7c 9a 04 8b 5c 24
0x6965c8e8: 14 89 7c 9a 04 89 54 81 18 83 41 04 01 83 c2 10

Register to memory mapping:

EAX=0x00000442 is an unknown value
EBX=0x00000000 is an unknown value
ECX=0x6891ee60 is an unknown value
EDX=0x00000000 is an unknown value
ESP=0x057aeff8 is pointing into the stack for thread: 0x03faf800
EBP=0x00000000 is an unknown value
ESI=0x00000001 is an unknown value
EDI=0x00000000 is an unknown value

Stack: [0x05760000,0x057b0000], sp=0x057aeff8, free space=315k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [atioglxx.dll+0x62c8d8] atiPPHSN+0x56a208

[error occurred during error reporting (printing native stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
J org.lwjgl.opengl.GL12.nglDrawRangeElementsBO(IIIIIJJ)V
J org.lwjgl.opengl.GL12.glDrawRangeElements(IIIIIJ)V
J com.threerings.opengl.renderer.m$d.call()Z
J com.threerings.opengl.renderer.m.draw(Lcom/threerings/opengl/renderer/Renderer;)Z
J com.threerings.opengl.renderer.Renderer.render(Ljava/util/List;)V
J com.threerings.opengl.compositor.RenderQueue.renderLists(Lcom/threerings/opengl/renderer/Renderer;)V
J com.threerings.opengl.compositor.config.RenderQueueConfig$RenderMode.render$6ef8e801(Lcom/threerings/openal/a/a;Lcom/threerings/opengl/compositor/RenderQueue;)V
J com.threerings.opengl.compositor.RenderQueue$a.renderQueues(Ljava/lang/String;II)V
J com.threerings.opengl.compositor.b.renderQueues(II)V
J com.threerings.opengl.compositor.b.renderPrevious(I)V
J com.threerings.opengl.compositor.b.renderView()V
J com.threerings.opengl.n.updateFrame()V
J com.threerings.projectx.client.ProjectXApp.updateFrame()V
J com.threerings.opengl.p.run()V
J java.awt.event.InvocationEvent.dispatch()V
J java.awt.EventQueue.dispatchEventImpl(Ljava/awt/AWTEvent;Ljava/lang/Object;)V
J java.awt.EventQueue$1.run()Ljava/lang/Object;
v ~StubRoutines::call_stub
J java.security.AccessController.doPrivileged(Ljava/security/PrivilegedAction;Ljava/security/AccessControlContext;)Ljava/lang/Object;
J java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V
J java.awt.EventDispatchThread.pumpOneEventForFilters(I)Z
J java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V
j java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x05332400 JavaThread "BlockingCommunicator_DatagramWriter" [_thread_blocked, id=5164, stack(0x073d0000,0x07420000)]
0x052bd800 JavaThread "BlockingCommunicator_DatagramReader" [_thread_in_native, id=5144, stack(0x07380000,0x073d0000)]
0x15079c00 JavaThread "BlockingCommunicator_Writer" [_thread_blocked, id=4368, stack(0x072b0000,0x07300000)]
0x05468c00 JavaThread "BlockingCommunicator_Reader" [_thread_in_native, id=1336, stack(0x071e0000,0x07230000)]
0x0532c400 JavaThread "BlockingCommunicator_DatagramReader" [_thread_in_native, id=4348, stack(0x07610000,0x07660000)]
0x054a2800 JavaThread "Thread-6" daemon [_thread_in_native, id=5056, stack(0x075c0000,0x07610000)]
0x018e7c00 JavaThread "DestroyJavaVM" [_thread_blocked, id=5016, stack(0x01970000,0x019c0000)]
=>0x03faf800 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=3196, stack(0x05760000,0x057b0000)]
0x040e6400 JavaThread "samskivert Interval Timer" daemon [_thread_blocked, id=5236, stack(0x05710000,0x05760000)]
0x040bdc00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=1776, stack(0x056b0000,0x05700000)]
0x03fb1800 JavaThread "AWT-Shutdown" [_thread_blocked, id=5072, stack(0x05660000,0x056b0000)]
0x04115400 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=5988, stack(0x05610000,0x05660000)]
0x03f73400 JavaThread "SoundManager.Loader" daemon [_thread_blocked, id=3720, stack(0x05110000,0x05160000)]
0x03c42400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3280, stack(0x03e90000,0x03ee0000)]
0x03c3bc00 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=5516, stack(0x03e40000,0x03e90000)]
0x03c3a400 JavaThread "Attach Listener" daemon [_thread_blocked, id=4196, stack(0x03df0000,0x03e40000)]
0x03c38400 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1780, stack(0x03da0000,0x03df0000)]
0x03c29800 JavaThread "Finalizer" daemon [_thread_blocked, id=4740, stack(0x03d50000,0x03da0000)]
0x03c30c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=776, stack(0x03d00000,0x03d50000)]

Other Threads:
0x03c22c00 VMThread [stack: 0x03cb0000,0x03d00000] [id=1792]
0x03c5d400 WatcherThread [stack: 0x03ee0000,0x03f30000] [id=3420]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 78656K, used 56789K [0x20d10000, 0x26260000, 0x26260000)
eden space 69952K, 75% used [0x20d10000, 0x240b0aa0, 0x25160000)
from space 8704K, 45% used [0x259e0000, 0x25db4a18, 0x26260000)
to space 8704K, 0% used [0x25160000, 0x25160000, 0x259e0000)
tenured generation total 174784K, used 150303K [0x26260000, 0x30d10000, 0x30d10000)
the space 174784K, 85% used [0x26260000, 0x2f527df8, 0x2f527e00, 0x30d10000)
compacting perm gen total 22528K, used 22481K [0x30d10000, 0x32310000, 0x34d10000)
the space 22528K, 99% used [0x30d10000, 0x32304700, 0x32304800, 0x32310000)
No shared spaces configured.

Code Cache [0x019f0000, 0x02130000, 0x039f0000)
total_blobs=4983 nmethods=4676 adapters=242 free_code_cache=25966912 largest_free_block=384

Dynamic libraries:
0x00400000 - 0x00424000 d:\steam\steamapps\common\spiral knights\java_vm\bin\javaw.exe
0x7c910000 - 0x7c9c8000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c903000 C:\WINDOWS\system32\kernel32.dll
0x77da0000 - 0x77e4c000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e50000 - 0x77ee3000 C:\WINDOWS\system32\RPCRT4.dll
0x77fc0000 - 0x77fd1000 C:\WINDOWS\system32\Secur32.dll
0x7e390000 - 0x7e421000 C:\WINDOWS\system32\USER32.dll
0x77ef0000 - 0x77f39000 C:\WINDOWS\system32\GDI32.dll
0x76340000 - 0x7635d000 C:\WINDOWS\system32\IMM32.DLL
0x62e30000 - 0x62e39000 C:\WINDOWS\system32\LPK.DLL
0x74d20000 - 0x74d8b000 C:\WINDOWS\system32\USP10.dll
0x10000000 - 0x10091000 D:\Steam\GameOverlayRenderer.dll
0x774b0000 - 0x775ee000 C:\WINDOWS\system32\ole32.dll
0x77be0000 - 0x77c38000 C:\WINDOWS\system32\msvcrt.dll
0x20c70000 - 0x20d0c000 C:\Archivos de programa\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll
0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
0x76bf0000 - 0x76c1e000 C:\WINDOWS\system32\WINTRUST.dll
0x77a50000 - 0x77ae6000 C:\WINDOWS\system32\CRYPT32.dll
0x77af0000 - 0x77b02000 C:\WINDOWS\system32\MSASN1.dll
0x76c50000 - 0x76c78000 C:\WINDOWS\system32\IMAGEHLP.dll
0x7c420000 - 0x7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll
0x77660000 - 0x77681000 C:\WINDOWS\system32\NTMARTA.DLL
0x71b90000 - 0x71ba3000 C:\WINDOWS\system32\SAMLIB.dll
0x76f20000 - 0x76f4d000 C:\WINDOWS\system32\WLDAP32.dll
0x7c340000 - 0x7c396000 d:\steam\steamapps\common\spiral knights\java_vm\bin\msvcr71.dll
0x6d8a0000 - 0x6db4f000 d:\steam\steamapps\common\spiral knights\java_vm\bin\client\jvm.dll
0x76b00000 - 0x76b2e000 C:\WINDOWS\system32\WINMM.dll
0x6d850000 - 0x6d85c000 d:\steam\steamapps\common\spiral knights\java_vm\bin\verify.dll
0x6d3d0000 - 0x6d3ef000 d:\steam\steamapps\common\spiral knights\java_vm\bin\java.dll
0x76bb0000 - 0x76bbb000 C:\WINDOWS\system32\PSAPI.DLL
0x6d890000 - 0x6d89f000 d:\steam\steamapps\common\spiral knights\java_vm\bin\zip.dll
0x6d0b0000 - 0x6d1fb000 D:\Steam\steamapps\common\spiral knights\java_vm\bin\awt.dll
0x72f80000 - 0x72fa6000 C:\WINDOWS\system32\WINSPOOL.DRV
0x773a0000 - 0x774a3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
0x77f40000 - 0x77fb6000 C:\WINDOWS\system32\SHLWAPI.dll
0x04140000 - 0x041b1000 D:\Steam\steamapps\common\spiral knights\native\lwjgl.dll
0x5f120000 - 0x5f1ec000 C:\WINDOWS\system32\OPENGL32.dll
0x5fea0000 - 0x5fec1000 C:\WINDOWS\system32\GLU32.dll
0x736e0000 - 0x7372b000 C:\WINDOWS\system32\DDRAW.dll
0x73b40000 - 0x73b46000 C:\WINDOWS\system32\DCIMAN32.dll
0x77bd0000 - 0x77bd8000 C:\WINDOWS\system32\VERSION.dll
0x047d0000 - 0x049f0000 d:\steam\steamapps\common\spiral knights\native\OpenAL32.dll
0x73e90000 - 0x73eec000 C:\WINDOWS\system32\dsound.dll
0x72ca0000 - 0x72ca9000 C:\WINDOWS\system32\wdmaud.drv
0x72c90000 - 0x72c98000 C:\WINDOWS\system32\msacm32.drv
0x77bb0000 - 0x77bc5000 C:\WINDOWS\system32\MSACM32.dll
0x77ba0000 - 0x77ba7000 C:\WINDOWS\system32\midimap.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x63560000 - 0x63593000 D:\FRAPS\FRAPS.DLL
0x746b0000 - 0x746fc000 C:\WINDOWS\system32\MSCTF.dll
0x76f90000 - 0x7700f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77010000 - 0x770e0000 C:\WINDOWS\system32\COMRes.dll
0x770f0000 - 0x7717b000 C:\WINDOWS\system32\OLEAUT32.dll
0x73e60000 - 0x73e64000 C:\WINDOWS\system32\KsUser.dll
0x6d6b0000 - 0x6d6c3000 D:\Steam\steamapps\common\spiral knights\java_vm\bin\net.dll
0x71a30000 - 0x71a47000 C:\WINDOWS\system32\WS2_32.dll
0x71a20000 - 0x71a28000 C:\WINDOWS\system32\WS2HELP.dll
0x719d0000 - 0x71a10000 C:\WINDOWS\System32\mswsock.dll
0x76ee0000 - 0x76f07000 C:\WINDOWS\system32\DNSAPI.dll
0x76d20000 - 0x76d39000 C:\WINDOWS\system32\iphlpapi.dll
0x76f70000 - 0x76f78000 C:\WINDOWS\System32\winrnr.dll
0x76f80000 - 0x76f86000 C:\WINDOWS\system32\rasadhlp.dll
0x77b10000 - 0x77b32000 C:\WINDOWS\system32\apphelp.dll
0x75160000 - 0x7518e000 C:\WINDOWS\system32\msctfime.ime
0x3b400000 - 0x3b41f000 D:\Steam\steamapps\common\spiral knights\native\steam_api.dll
0x7e6a0000 - 0x7eec1000 C:\WINDOWS\system32\SHELL32.dll
0x057c0000 - 0x057d2000 D:\Steam\steamapps\common\spiral knights\native\froth.dll
0x38000000 - 0x3864c000 D:\Steam\steamclient.dll
0x3f000000 - 0x3f0ae000 D:\Steam\tier0_s.dll
0x3f600000 - 0x3f670000 D:\Steam\vstdlib_s.dll
0x68000000 - 0x68036000 C:\WINDOWS\system32\rsaenh.dll
0x05900000 - 0x05bd5000 D:\Steam\steam.dll
0x05de0000 - 0x05ef5000 d:\steam\DbgHelp.dll
0x60000000 - 0x60021000 D:\Steam\CSERHelper.dll
0x69030000 - 0x69b92000 C:\WINDOWS\system32\atioglxx.dll
0x05f30000 - 0x05f55000 C:\WINDOWS\system32\atiadlxx.dll
0x778f0000 - 0x779e7000 C:\WINDOWS\system32\SETUPAPI.dll
0x73ab0000 - 0x73ac5000 C:\WINDOWS\system32\mscms.dll
0x68cd0000 - 0x68d11000 C:\WINDOWS\system32\icm32.dll
0x76630000 - 0x766e5000 C:\WINDOWS\system32\USERENV.dll
0x597f0000 - 0x59845000 C:\WINDOWS\system32\netapi32.dll
0x6d2e0000 - 0x6d32f000 D:\Steam\steamapps\common\spiral knights\java_vm\bin\fontmanager.dll
0x6d6d0000 - 0x6d6d9000 D:\Steam\steamapps\common\spiral knights\java_vm\bin\nio.dll
0x66740000 - 0x66799000 C:\WINDOWS\system32\hnetcfg.dll
0x71a10000 - 0x71a18000 C:\WINDOWS\System32\wshtcpip.dll
0x07230000 - 0x07246000 D:\Steam\steamapps\common\spiral knights\native\jinput-dx8.dll
0x07250000 - 0x0728a000 C:\WINDOWS\system32\DINPUT8.dll
0x68db0000 - 0x68db9000 C:\WINDOWS\system32\HID.DLL
0x074a0000 - 0x074b5000 D:\Steam\steamapps\common\spiral knights\native\jinput-raw.dll
0x6d250000 - 0x6d273000 D:\Steam\steamapps\common\spiral knights\java_vm\bin\dcpr.dll
0x6d4f0000 - 0x6d515000 D:\Steam\steamapps\common\spiral knights\java_vm\bin\jpeg.dll

VM Arguments:
jvm_args: -Dcom.threerings.getdown=true -Xmx256M -XX:+AggressiveOpts -XX:SoftRefLRUPolicyMSPerMB=10 -Djava.library.path=d:\steam\steamapps\common\spiral knights\./native -Dorg.lwjgl.util.NoChecks=true -Dsun.java2d.d3d=false -Dappdir=d:\steam\steamapps\common\spiral knights\. -Dresource_dir=d:\steam\steamapps\common\spiral knights\./rsrc
java_command: com.threerings.projectx.client.ProjectXApp
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=D:\Steam;C:\Archivos de programa\AMD APP\bin\x86;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Archivos de programa\ATI Technologies\ATI.ACE\Core-Static;C:\Archivos de programa\TortoiseSVN\bin;C:\Archivos de programa\QuickTime\QTSystem\;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Archivos de programa\Archivos comunes\Adobe\AGL;C:\Archivos de programa\Archivos comunes\Reallusion\CamSuite
USERNAME=Pinky
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 16 Model 4 Stepping 3, AuthenticAMD

--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 3 (3 cores per cpu, 1 threads per core) family 16 model 4 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, popcnt, mmxext, 3dnow, 3dnowext, lzcnt, sse4a

Memory: 4k page, physical 1965160k(341948k free), swap 3904124k(922588k free)

vm_info: Java HotSpot(TM) Client VM (20.0-b11) for windows-x86 JRE (1.6.0_25-b06), built on Apr 14 2011 01:04:32 by "java_re" with MS VC++ 7.1 (VS2003)

time: Sat Oct 01 01:31:45 2011
elapsed time: 8550 seconds

Sat, 10/01/2011 - 01:02
#3
Starlinvf's picture
Starlinvf
It crashed in the ATI OpenGL

It crashed in the ATI OpenGL drivers.... Unfortunately there isn't much you can do to stop the problem, but you might be able to mitigate it by updating your drivers to Cat 11.9, or roll it back to 11.1 (the last working version before the problem started).

You can also try replacing the java_vm folder in the Steam SK distribute with copies of the system installed Java (which is usually a newer version).

Sat, 10/01/2011 - 13:16
#4
Cold-Snap's picture
Cold-Snap
Yet another person who is in

Yet another person who is in the same boat as I am. If you also sometimes get disconnected when loading up screens, or rarely, when loading up enemies, then yes.... I know exactly what you're going through. Anyhow... If you're having issues, and you want the most help you can possibly alleviate the problems as much as possible..... try switching the color quality mode to 16 bits. Sure it isn't pretty(the textures are more pixelated ), but it's also not bad at all. Everything looks fine when you're actually playing the game.

So keep that in mind if you're wanting a slightly better game performance.

Mon, 10/17/2011 - 03:22
#5
Wavara's picture
Wavara
[SOLVED]

First of all, thank you both for the suggestions, and sorry for the necro-bump here :P

Starlinvf, your suggestion of the rollback really saved my life (?), not only the game stopped freezing and crashing, but also the lag was severely reduced, nearly in a 90%

For those who might have the same problem as me, I really recommend doing the rollback, it worked for me :3

Again, thank you guys for all the help!

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