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Download 0% complete. Unexcepted end of file from server...

14 replies [Last post]
Tue, 04/12/2011 - 14:17
arekkup
Legacy Username

At start I will say my CPU got minimum requirements for playing game , Java is updated, drivers are updated and i got updated Windows XP.

Whats going on? I have got still the same problem. Whenever I want to download game I am getting same message: "Download 0% complete. Unexcepted end of file from server..."[bla bla]. I cant get to the game. My friend can do it easy, without any problems. I don't know why, I can't download game. Anyone can help me? Even direct link for download doesn't help.
Once my friend downloaded game for me, packed it and send me. It was working untill first update [1 day or less]. Then when I had to download updates and I meet the same bug: Download 0% complete. Unexcepted end of file from server... And next one somewhere in files "The digest file is invalid".

And next question: WHERE IS SUPPORT !!! I still cant even get their e-mail for support. Their support page is blocked. So? How to message creators of game? Aren't they interested in repairing own game?

Tue, 04/12/2011 - 14:25
#1
Dogrock's picture
Dogrock
Support Portal That works

Support Portal

That works quite well. Found it in the top right-hand corner of the forums and homepage.

Fri, 04/15/2011 - 07:46
#2
Kinczi
Legacy Username
Did you tried to use it ? ;/

Did you tried to use it ? ;/ it dont work -.- it is locked

Fri, 04/15/2011 - 10:27
#3
Providence
Legacy Username
Are you logged in when you

Are you logged in when you click the contact us button?
Log in to the forums or the wiki, and try again. Let me know how it goes and what reply you get.

Fri, 04/15/2011 - 10:43
#4
arekkup
Legacy Username
Yes I am... everytime i got

Yes I am... everytime i got same page.
https://www.spiralknights.com/support/#mail
And this site is blank. Just white page....

And I see (above every link to mail them) padlock... What it means? Its locked for me? Or what?

Fri, 04/15/2011 - 10:50
#5
Providence
Legacy Username
It looks fine when I click on

It looks fine when I click on it. The padlocks mean that you need to be logged in to use. Have you tried logging in on the main Spiral Knights site, then clicking the support link next to MY ACCOUNT?
If the page is blank, you might have disabled Javascript, and you will need to enable it again for the page to load correctly.

Fri, 04/15/2011 - 11:19
#6
Dogrock's picture
Dogrock
A Padlock Icon on a wiki (the

A Padlock Icon on a wiki (the actual webpage for the support portal) denotes an https (secure/encrypted) connection.

Fri, 04/15/2011 - 13:22
#7
arekkup
Legacy Username
YES I used it too. Its the

YES I used it too. Its the same. It goes to page: http://wiki.spiralknights.com/Support_Portal
But there if i pick any option to contact support. I am getting blank sites....

Fri, 04/15/2011 - 13:31
#8
Dogrock's picture
Dogrock
If you're still getting a

If you're still getting a whitescreen on the support try clearing your browser's cache. There was something odd going on a while back that can sometimes persist in the browser's settings.

Fri, 04/15/2011 - 14:00
#9
Equinox's picture
Equinox
Game Master
The link is working just fine

The link is working just fine for me right now. What browser are you using?

Fri, 04/15/2011 - 23:02
#10
arekkup
Legacy Username
Well I use goodle chrome, but

Well I use goodle chrome, but I used Mozilla Firefox too.
It look that: I go to site: http://wiki.spiralknights.com/Support_Portal
And I see 4 boxes with 4 kinds of helps:Account support, Billing Support, In-game support, Technical support.
And at bottom is "CONTACT US" button. So i click on it and i am going to site: https://www.spiralknights.com/support/#mail
Which is totally blank. Just white page.
Any ideas?
Ah And i tried each form of those 4 support conntacts and pages are white too.

Sat, 04/16/2011 - 07:34
#11
Equinox's picture
Equinox
Game Master
That page (and similar ones)

That page (and similar ones) require Javascript so there are a few things you could check:

- Make sure it's enabled in your browser
- Check your anti-virus software settings. A number of them actually block javascript stuff from loading.

Sun, 04/17/2011 - 23:14
#12
arekkup
Legacy Username
How to check if it is

How to check if it is enabled?
I am using Avast antivir and believe me it doesnt block it.

Mon, 04/18/2011 - 07:45
#13
Aphrodite's picture
Aphrodite
Community Manager
For Chrome, click the wrench

For Chrome, click the wrench and choose options. Click 'under the hood' on the left and then the 'content settings' button. Choose 'Allow all sites to run JavaScript (recommended)', or set up an exception for the support page.

Wed, 05/18/2011 - 17:53
#14
DaftArcher
Legacy Username
The wrench changes nothing

Dear Spiralknights support team,
I cleared the cache in my browser, I also checked that JavaScript is allowed. To be sure at this time about that, I even enabled JavaScript for all sites, and didn't add an exception.
I did all this for chrome, firefox AND IE, but all browsers give me a whitescreen on the support pages (https://www.spiralknights.com/support/#mail and https://www.spiralknights.com/support/#requests_new).

There doesn't seem to be any other way than seeking support via the forums at this moment, but I could use a little support..

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