Can't Log on

32 replies [Last post]
gilgame2
Legacy Username

So I keep getting this error code. "Either there is a temporary network outage or the server is not yet fully operational. Please wait a moment before reconnecting." So Thats been happening since 8pm EST last night its now like 10am EST. I've done all the fixes they ask you to do on the forums...Iunno it would be nice if someone from techincal support would answer a forum thing...if anyone knows a fix or knows wth is going on please post...cause Im am at a loss.Thanks.

System Specs:
Model- Sudio Xps 7100
Processor-AMD Phenom II x6 1035 Processor 2.60 GHz
RAM-8.00GB
System Type: 64-bit Operating System

Silino
Legacy Username
not sure what to do.

A bunch of people on the forum, myself included, have this error going to us since last night. I've contacted technical support and gone through their FAQ and nothing has worked so far. My game was working perfectly for a week until last night when it started doing this.

GodTaz
Legacy Username
This started last night for

This started last night for me as well.

I tried a bunch of different things, none of which worked.

The last thing I did was reset my router, and then I was able to log in.

However, the problem is back and resetting my router didn't fix it.

So now I'm a bit lost.

Tenzin203
Legacy Username
Having the same issue.. can't

Having the same issue.. can't get past login screen.

Silino
Legacy Username
A little help?

Would be nice if we could get some feedback from 3rings about this issue. Maybe a little more insight other then "Look at our FAQ page". Hell, I would be happy with a "We are aware of the issue and are working to resolve it."

AlexJS
Legacy Username
I got this issue after a run

I got this issue after a run got us disconnected. Friends that are in game tell me that I'm still down there, but I can't log in myself.

Remote disconnection would be nice to be able to do.

GodTaz
Legacy Username
I figured that was why; We're

I figured that was why; We're still logged in and not being logged out.

Although that'd be odd, since the game seems to have an auto-boot function after however long.

AlexJS
Legacy Username
Curious, that.

Curious that, I'm told that I'm offline in the friends list, but not in the guild list, where I'm at depth 14 or so with a full party, even though the other guys that crashed with me had the same issue. One of them randomly got back in, however.

So yeah, giving everyone an option to remotely disconnect from their options on the site would be great.

Retniwreven
Legacy Username
I can't log on either. Kind

I can't log on either. Kind of a pain. When I tried this morning I had to create a new character before I could use my first one, and now I can't even get to character select. Whatever they changed/updated last must have broken something.

Onule
Legacy Username
Having the same problem

Having the exact same problem. Hope they fix this, I was doing such a good T2 solo run.

stratlpgt
Legacy Username
Yup

Same problem here. I'm kind of annoyed at the lack of response from support. I've sent an e-mail, but no response. This seems to be affecting quite a few people. Really hope they get on it soon.

Aphrodite's picture
Aphrodite
Community Manager
The developers are looking

The developers are looking into the issue of players who are stuck online after disconnecting and unable to log back in. Please be patient!

AlexJS
Legacy Username
Oh snap, a GM responded.

And that's all we wanted to know. Thanks a ton.

E: I don't suppose there's a way to force a log out in the meantime?

stratlpgt
Legacy Username
Thanks

HOORAY!

Onule
Legacy Username
Thank you Aphorodite

Many, many thanks Aphoridite. Guess I can take a break from Spiral Knights.

Aphrodite's picture
Aphrodite
Community Manager
Ok, problem (hopefully!)

Ok, problem (hopefully!) fixed. Go ahead and try and log in again. If you can't, please use an in-game support request to let us know! https://www.spiralknights.com/support/#requests_new

Onule
Legacy Username
Success!

Thanks Aphrodite, I managed to log in now. Continue making such good work. :)

stratlpgt
Legacy Username
IT WORRRRRKED

Thanks Aphrodite :D

AlexJS
Legacy Username
Awesome.

Yup, got in. Thanks.

nalaen
Legacy Username
On my login screen it says

On my login screen it says Failed to connect to the server

edit: nvm didn't realize server was under maint.

Hazel's picture
Hazel
"On my login screen it says

"On my login screen it says Failed to connect to the server"

Maybe because there's an update being applied to the server, which you can read about in the announcements forum.

balthier
Legacy Username
Same failure for me as well.

Same failure for me as well.

Hijiki
Legacy Username
Same as nalaen, Failed to

Same as nalaen, Failed to connect to server

Centri
Legacy Username
Same?

Yup server issue, is there a scheduled maintenance window? Just curious..

Nederwiet
Legacy Username
problem

yup me 2
and this link doesnt work btw
https://www.spiralknights.com/support/#requests_new

i get: 502 Bad Gateway

pCe

Hazel's picture
Hazel
Seriously, guys. I already

Seriously, guys. I already gave you last few the answer.

http://forums.spiralknights.com/en/node/3252

There is an update taking place right now. Take the time to actually read before complaining.

hmgkamikazi
Legacy Username
hazel

do u noe wat time the server would be up?..

Hazel's picture
Hazel
No announced time has been

No announced time has been posted. Read.

AlexJS
Legacy Username
Downtime?

I read it was going to be down for 45 minutes. Just be patient.

Nederwiet
Legacy Username
lol

euhm telling on the forum that you cant log in is not complaining Hazel :P
and u did not answer a few of us. you just saying the same "On my login screen it says Failed to connect to the server"
and that it (maybe) gotta do with the update.

p.s i rather have a answer from a real SK mod/admin

pCE

Hazel's picture
Hazel
Stating that you cannot log

Stating that you cannot log on when 90% of the community is aware that there's an update going on, an update that was posted about on these forums, in an easy-to-read format, does not qualify as posting a valid tech support issue. It's complaining.

Also, it doesn't "maybe" have to do with the update. The servers are offline because of the update. That is factual, and has been stated by Nick, in the thread I linked in one of my previous posts.

Nederwiet
Legacy Username
lol

so ur post on #20 is complaining to :/ rolf
not the way i see it ,
its just confirming that more people cant log in. like u did urself;)
but still ty for the info ;)

stratlpgt
Legacy Username
Its annoying nonetheless when

Its annoying nonetheless when THERES AN ANNOUNCEMENT that describes down time, and why.
In fact you would have had to scroll past the announcements in order to get to this technical difficulty section. As far as I can tell theyve posted for any update they have, even if it doesnt cause downtime.
p.s. Hazels answer was about as helpful as a GM would be able to give you on this.