For anyone who is upset that all the rare wondrous items we were promised in lockboxes were nonexistent in them (and now on AH)...
To anyone who was unhappy with how shadow keys were implemented...
To anyone unhappy that shadow keys were being put up by OOO in Ah and extremely rare in lockboxes...
To anyone who quit the game due to direction it was taking (if you personally know someone who quit ask them to read this)...
To anyone who was even unhappy with something as long ago and unforeseen as 1st unbind patch implementation...
To anyone who is unhappy with something else...

I once worked at AT&T and the single BEST way to have your complaint heard was to email the office of the president.
Let your voice be heard.

http://www.threerings.net/about/contact.html