About 2 of my friends have already been permanently banned from spiral knights for no reason at all. when they try to log on it says they are banned but it doesnt state why. im pretty sure its a bug because i was with both of them before the banning and neither on them did anything to break any of the rules that would be equal to a permanent ban. please fix this.
http://wiki.spiralknights.com/Ban
"How do I Appeal my Ban?"
"The only way to appeal a ban is for the owner of the banned account to submit a ticket via Email Support https://www.spiralknights.com/support/#mail . If the Email Support page does not work for the owner of the banned account, try emailing support@spiralknights.com."
..........
"DO NOT:
-Use forum posts, in-game mail, or in-game chat to try to appeal your ban. Appeals must be submitted via the above support contact methods so that Three Rings has an official record of them.
-Urge others try to appeal your ban on your behalf--Three Rings can only discuss account information with the owner of an account, for privacy reasons. "