How do I contact billing?

3 replies [Last post]
Wed, 11/10/2010 - 12:44
Saphykun's picture
Saphykun

I'm not sure where to post this, but anyway..

Where and how can I contact the billing department?

I paid money for energy via PayPal last week, and it says that my payment is cleared, but I still haven't received the energy.

If I can get an answer to this it would be of much help, I'm eager to contact billing and I don't want my first game-related payment to become a terrible experience ><

Wed, 11/10/2010 - 12:54
#1
Cronus's picture
Cronus
Game Master
For now, feel free to use the

For now, feel free to use the following contact form for inquiries like this and someone will get back to you as soon as possible: https://www.spiralknights.com/support/#mail

Wed, 11/10/2010 - 14:14
#2
Saphykun's picture
Saphykun
Dangnabbit, I just checked my

Dangnabbit, I just checked my receipt and it said it *could* arrive as late as the 15th. Sorry for overreacting.

But thank yoooooou ;~; I appreciate the response a lot, Cronus!

Thu, 11/11/2010 - 13:33
#3
Poseidon's picture
Poseidon
Game Master
You may also want to check

You may also want to check with PayPal on how to make instant payments instead of those delayed eCheck payments. Usually those happen because you have a bank account as the funding source, and the bank needs to clear the payment first. If you add a credit/debit card instead you may be able to use that instead and make instant PayPal payments.