Spiral Knights - support

support

5 replies [Last post]

Sun, 02/05/2012 - 12:58

Gizmachi

Hello!
Immediately apologize for the poor level of English language!
I can not make a request for support when I turn in their section, I see only a white screen - what to do? The problem:

The fact that I filled up your account on 3500 ce (I'm playing through Steam) money from the account I had canceled, but the energy does not come! A report on the Steam payment has passed successfully! Here is a message from my e-mail:
---
Dear assasin06,

Your recent in-game purchase through Spiral Knights has been processed and 301 RUB has been debited from your Steam Wallet.

This email message will serve as your receipt. You can also access your Purchase History online at any time.

3,500 (Dragon Wings Pack)
301 RUB

Subtotal
301 RUB
Tax
0 RUB
Shipping
0 RUB

Total
301 RUB

Payment Info

Steam Wallet
301 RUB
Confirmation Number
1154282150701622591
Date Confirmed
Sun Feb 05 05:04:51 2012
---
However, buying Elevator Pass but it was activated! Please help!
The name of a knight in the game - Gizmachi
And in the chat, I saw a bug report! (m.billing_steam_error.6)

Sun, 02/05/2012 - 16:48

Nicoya-Kitty

If the support request page

If the support request page doesn't work, email the information to support@spiralknights.com

Mon, 02/06/2012 - 12:33

Ijustgotrippedoff

there are so many people with

there are so many people with the same issue, would someone who gives a damn about the players, please tell someone higher up to stop allowing steamwallet purchases until the issue is resolved?

Mon, 02/06/2012 - 13:42

Trying

Because it's an issue the

Because it's an issue the affects a MINORITY of players that use steam. If you just stopped allowing purchases then all the steam players would be raging about how they cant get wings while all the client users can.

Mon, 02/06/2012 - 16:05

Ijustgotrippedoff

lets just say you worked in

lets just say you worked in the billing department... how do you respond to a customer who just encountered the same known issue that has been happening for the last 3 days...
"we didnt tell you before you checked out because..." go ahead and finish this sentence..

Mon, 02/06/2012 - 19:38

Trying

because it works for 95% of

because it works for 95% of the playerbase

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