Ok so the game crashes for me, and no its not my computer because i know hundreds of other people who crash to. Ive sent more then 100 bug reports telling them to fix the crashes... I dont mind it because it usually puts me in the same spot... DEAD. But no not even that, I got a shadow key in a lockbox, made a party and we got to the gate opend it and I crashed -.-. guess what? diddnt put me back in the game, booted me back to haven. Ive lost hundreds of thousands, of crowns and energy from crashing and its really starting to piss me off, especcially since you banned my friends after "you belived they hacked" but no that thats a differnt story.
- Sincerly Cautiousfox
(edited a bit after) especially for the people who couldnt read the few other posts after i calmed down a bit -.-
Crashes, and loss of crowns and ce plz read this
i say u should not play a game made by saboteurs ... please leave nao.
i on the other hand love ooo(well more or less) and the game so ill stay :3
ohh and missed the other part of your post demon, crashes in lockdown dont put you back in and i have a volt edge do you have any idea how many crashes i went through??? maybe 100??!?! 100 x 200 crowns= not even 1 krogmo coin, and when it crashes in game it still allows your sorry ass to get hit by whatever happens to be there so unless you wanna go back to haven while fighting vana and hes 1 shot away from death then it would be wise to get back up and that "get back up" totals up when the creators decide to mess with you and crash your game every 5 mins
in a magical place called the menu there is a thing, a magical thing, it can (magicaly) summon a game master that will magically help to solve ur problems.
.
.
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unless u play on kongregate.
I totally get your frustration, but you're handling it in the wrong way. If a disconnect robbed you of a shadow key, submit a ticket. The GMs will almost certainly reimburse you.
OOO isn't orchestrating connection problems to rob you. Give them the chance to prove it, but remember to always be civil. Right now, you're just making yourself look like a jerk.
Ive asked so many times polietly ive sent bug reports and never complained in the forums untill now, ive never once gotten a response from any of the higher ups and never recived help from anyone on the staff... so im just pissed off right now, i dont know how to submit a ticket but my frustration is boiling over and its just absoulutely dumb how they "patch" things every week but they cant fix the one problem everyone is having..........
...but most of us are smart enough not to actually post them. Too bad you did, cuz now you're probably gonna get banned. I do admire your persistence, however, cuz i would have left the game long ago if I had your issues.
Well im trying to make a stand for the people who dont and are to lazy to 90% of the people on sk have crashes and its just dumb how there isnt any kind of compensation for it. And dont get me wrong i really do love the game and concept, its just parts of it make me want to rip my hair out and smack the creator -.-.
"I don't know how to submit a ticket"
Perhaps you can ask.
Well could somone plz tell me how I could? Please, thank you. Ive been looking for it since it was mentioned and i couldnt find it, also could not find the magical button Az-Rel was talking about
Every crash should have created a log in SK folder wich usually tells you what's causing the problem.
How can you be so sure it's not your comp? Sure other peoples clients crash too so what, a crash can be produced by many things, there's no evidence they are realated.
Well other then the occasional crashes it runs PERFECTLY, i sent a ticket but i honestly dont expect to get compensation, or even a reply...
"I truley think this is sabotage by the game creators in order to make more money."
I stopped taking you seriously and lost any thoughts I had of trying to help you after reading that.
http://wiki.spiralknights.com/Reporting_bugs
This is an article on submitting in-game service requests.
Try it. I've found the GM's to be quite helpful.
"Well im trying to make a stand for the people who dont and are to lazy to 90% of the people on sk have crashes and its just dumb how there isnt any kind of compensation for it. And dont get me wrong i really do love the game and concept, its just parts of it make me want to rip my hair out and smack the creator -.-."
I am the 10%.
And there is compensation, but if this thread is any indication, I doubt any support ticket you filed were indeed civil and polite.
Psychodestroyer the thing is when i typed that i was pissed first off and second, it has NEVER crashed for me in the bazzar or town or arcade only in the clockworks, and i spend just as much time up there then down in the clockworks, but seriously for as long as ive been playing there have been some ridiculos moments that are just plain stupid, if im in a party of 4 on teir 3 at least 1 person crashes at least once put back in the game or not. But on teir 1 noone ever crashes?? i honestly dont know how else to explain this then them purposely not fixing this just to scam people, because ive lost more then 10 dollars in ce and crowns, and when your low on somthing it would make you want to buy more right? And the crashes have been there since as long as ive been playing and everyone complains about them, yet still no response from the creators?? I would absolutly love to get the email of a creator and just have a chat with them about why some of the things are the way they are. If anyone could help me get my wish I would absolutly love you.
"Well im trying to make a stand for the people who dont and are to lazy to 90% of the people on sk have crashes"
....
I'd like to know where your statistics come from...
Maeko, yes i calmed down a bit and after being less pissed off i filled a nice complaint and sent it, as i put in my letter to them i honestly dont care all to much about the shadow key i can get another in a sec, but all i honestly want is for the crashes to be fixed for a better gaming experience. Yes i do agree i deserved to be bashed on for being rash before, but its honestly dumb and alot of people dont complain like I do. My 2 friends got banned and between them there accounts had probley over 12m on them and ever account linked to them so about 4 accounts went down, and they they actually posted somthing about it here and sent a letter to. But never recived a response the reson they were banned for was " hacking " and i am 1000% sure they diddnt. My friends mustve sunk about $100 into the game just to have all there stuff taken away on false pretenses
almost all of my friends crash and they send in bug reports but thats about it... im trying to get to the bottom of this because obviously bug reports are ment to be ignored
FOR THE LOVE OF GOD, CHECK IF THE GAME CRETED A LOG FILE SO WE CAN HELP YOU FIND THE PROBLEM.
Stop saying bs, maybe the problem is that 90% of players can't read the error logs to find and fix the issue.
OOO is not responsible for users lack of education.
OP says "90% of the people on sk have crashes"... can anybody confirm a high number of people? Even 50%? The only time I have experienced a crash is when my RAM bottomed out (too many programs going, my own fault). I have D/C'd due to a variety of issues, RAM dropping low, scans starting at bad times, my internet blipping and making all the programs that use the internet have to reconnect, etc. I've also seen people with bad internet connections or living too far from the servers D/C a lot, but not a lot can be done about that. The difference of course is a crash closes out the game, a D/C means you disconnected and if you reconnect soon enough you generally show back up in the same spot you were, although you might be a corpse on the ground.
If the OP has quote "how many crashes i went through??? maybe 100??!?!" If you are crashing that often that points to an issue with your computer or internet connection, not SK. The posters are fairly vocal about what they like and dislike in the game. If it was really happening to that many people, that often, the forums would be full of posts like yours.
Also, basic customer support etiquette when asking for help tends to get a much faster, and much more likely response you'll like. Specifically not effectively screaming and cursing at the people you're asking for help from.
Last thing. GMs/devs do not respond directly to bug reports. Bug reports are for exactly what they sound like, to report bugs so they can be worked on. To get a direct response you have to file a support ticket. During a Shadow Lair run my party had a guy DC right as we got on the elevator to start the Lair. He ended back in Haven, the rest of us in the Lair. I, as the party leader, filed a ticket asking if they could get him back in, and had him file one also. A very nice GM showed up and brought my guild mate back into the party.
From what I've gathered a GM responds to every support ticket, although it may take a little while depending on how swamped they are.
~Gwen
"almost all of my friends crash and they send in bug reports but thats about it... im trying to get to the bottom of this because obviously bug reports are ment to be ignored"
"almost all of my friends crash" The roads must be FULL of crash sites...
" im trying to get to the bottom of this" No, you're whining that other people AREN'T getting to the bottom of this.
"obviously bug reports are ment to be ignored" Obviously you don't know what you're talking about. Want logic, look at Gwen's response.
Responding to that post as a whole: So 'almost all your friends' = 90% of SK players? Oh gawd the interwebs is getting smaller.
I don't feel like being polite due to previous posts, so excuse the sarcasm.
No matter how corrupt OOO may or may not be, I don't think they would purposely orchestrate such things.
If you think otherwise, you can always go to court with them?
Is suggesting nothing
I've submitted 2 support tickets and a bug report in my short time playing, and the response and staff have been great! Quick and courteous, and even got reimbursed when I didn't ask for anything back.
Maybe it's your "presentation"?
Sounds like a problem with your PC, most people have no issues.
A log file could not be found, and if anyone could sign up a petition for a creator to put a crash poll on the front of the sk menu right after logging in and be able to see the results i think youll bite your words
Most of you are here because you actually cared about the game enough to have signed in and looked at threads and help people, but do you honestly think that everyone that plays sk actually posts? or has even signed in once on this?? The only reson I even signed in on this was to post my pissed off response, yes you can quote me all you like and take [stuff] outta context but thats pushing what im trying to say out of the way
*cough cough Psychodestroyer troll says wut?* yes i do like gwens post and im aware they dont respond directly to the bug reports as said while submiting one... I have crashed at the same time as some of my other friends (fairly rare) which leaves me very skeptical that "its just my computer, or connection".
1 move to technical issues
2 include alot more details
3 i havent had a single crash in the middle of the game ever since i started playing sk(blue screens dont count, because thats obviously my fault for making my computer work way too much)
Just because you and your friends suffer from a problem, doesn't mean everyone does. You can get a couple hundred signatures for your petition, but that pales in amount to the thousands of players that play Sk fine. Occasionally there might be a sever-wide problem. But its not aimed at you, or your friends.
I don't believe the 90% either. But I'll eat it, as long as you produce said petition.
Every time i log in to sk i see at least 10 disconnection red symbols above peoples heads in havens or clockworks, sadly enough my own... but i got a very nice email from Atlana asking me about my comp. and this is copied and pasted exactly as i replyed him. Of course adding a thank you
Processor: AMD Turion(tm) II Ultra Dual-Core Mobile M620, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)
Installed Physical Memory (RAM): 4.00 GB
OS Name Microsoft Windows 7 Home Premium
Router model: Microsoft ISATAP Adapter #3
Video Card: AMD M880G with ATI Mobility Radeon HD 4200, 1970MB
When trying to open the error log it says 'the item hs_err_pid123.log' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.
Do you want to delete this shortcut?
And yes as said AGAIN because people cant read, I was pissed off for my first few posts because i was frustrated as HELL (i bet everyone in the gaming community has had one of thoughs moments) not to be taken as every gamer on gods green earth has because i know people love to twist words, and yes there is a bit of exaggeration on how many people experience frequent crashes but its still in the high numbers, I am seriously trying to fix my problem and trying to maybe help others if they have the same problem. Ty for everyone who posted HELPFUL response, because some people cant tell when somones pissed off.
/skims
I truley think this is sabotage by the game creators in order to make more money.
All credibility lost.
Read the last post dirt i know its had for your small brain to look right above your own post but try with all your tiny brained might
Don't insult Dirt!
No wonder people don't take you seriously. You insult people and blame everything on others.
Where do you live is a factor to the D/C problem as Asia/Oceana don't have servers. Your java/Ping/Bars could connect to this.
How many strikes until you get banned...
So relax, no one wants to help someone who is pissed off all the time.
"*cough cough Psychodestroyer troll says wut?*"
Coming from you, I take that as a compliment. It means I was successful.
What Atrum said. You getting pissed off and saying everything is a conspiracy against everyone in the whole universe just gets people who might have helped you pissed off at you.
Dirt posted ONCE and you're already telling him he's a dumb-shat. Dirt's post was right anyway.
"Most of you are here because you actually cared about the game enough to have signed in and looked at threads and help people, but do you honestly think that everyone that plays sk actually posts?"
Now Mr I-can-read-but-most-of-you-can't, where did anyone say THAT? Tsk tsk, leaping to assumptions that people are so narrowminded and think that all players who actually play post on the forums? Puh-lese.
"And yes as said AGAIN because people cant read"
If I couldn't read, I wouldn't be able to respond. If YOU could read so well, you'd notice that tiny-weeny-little button under every one of your posts labelled 'edit', instead of posting twice in a row because you missed something. Your argument is invalid.
"because some people cant tell when somones pissed off"
Oh, we can tell. Conspiracy theorists and people yelling things like 'SCAM *COUGH COUGH*'(OP post 2 title) are usually not very happy people.
Also in post 2 "party cant re-invite thanks to the scamming douchbags. Just though i should post my opinion about the scamming before i get banned and the rest of my $6 ele pass taken away"
Credibility level: -9001
I don't care when or how you 'calmed down', but nevertheless, thought are thoughts. Being pissed off just makes your train of thought run more spontaneously, so you think that anyway, you just probably wouldn't have said it out loud. Digitally.
"absoulutely dumb how they "patch" things every week but they cant fix the one problem everyone is having"
Here's a world example: Build watertaps in villages so some people can have free water. Yay, new watertaps for people and more every year because of donations etc!
Bigger problem not solved: World poverty.
More SK related: Adding new shiny stuff to keep us entertained.
Bigger problem not solved: LAG.
Argument. Invalid.
I don't know about that--I get tons of lag and not-infrequent disconnects, and I'm quite certain it's not my PC.
I think that most people recognize that the game has some coding problems that make it prone to buggy connections.
reading all the bulls i suggest to move this to the graveyard now and start a new thread in technical forum and only include problem related info like in #31
if i was to check the technical forums more often i wouldnt want to read through this kind of stuff
90% my foot.
nobody i have ever met has crashed.
i seriously recommend buying a new computer :)
or maybe it it just the distance from the OOO servers to your home.
In any case, you are part of the MAYBE 5%-10% that crashes.
if you want a serious response, stop swearing, please!
also, stop raging :P
"scamming" LOLWUT.
Conspiracy? again, LOLWUT?
if OOO was scamming people out of real money, they would have been caught and sent to jail long b4 this.
Before you accuse me of having a tiny brain, i shall assure you, my brain is of normal size and capacity, that argument is invalid :)
Also, you insulting dirt was NOT a good idea. Dirt is one of the main contributors to these forums, along with bopp, gwenvier, no-thanks, myself, Psychodestroyer, and Atrumvindex, to name a few.
Good luck getting your stuff back, you are angering a LOT of people.
Wow. Over a game?
I am dissapoint......
And how do you tell if someone disconnected from an INTERNET ISSUE from a GAME PROBLEM?
oh man 44 replies
I remember when this was posted, saw curse rage from someone who doesn't know how to google a simple java problem
thought to myself "Not worth my time posting"
Can't believe 44 replies, holy cow
You sir have one of three problems:
Your internet is crap and disconnects you
Your java needs to be updated or reinstalled because it's outdated/corrupt
Your computer is full of viruses and/or can't handle spiral knights because it needs to be upgraded
None of the above are caused by Three Rings lack of action, they are all 100% controlled by you.
For the OP
http://lmgtfy.com/?q=My+java+keeps+crashing#
Also, the GMs will put you back in your SL run if you disconnect out of it. Ticket them next time.
Although one thing the OP does have correct, Three Rings does not spend time correcting bugs that kill our knights, only ones that HELP our knights live.
Honestly go through every patch and find me ONE bug that was owning us Knights that was fixed, you wont, yet there are hundreds.
+1 Chris! :P
@OP yeah, it's probably your internet connection >.>
...nothing much to be said anymore. Would anyone here like a SpiralSpy image of a knight face-slamming into a keyboard? :3
So along with the possible problems Chris has listed, you might also want to check the cleanliness of your computer. If there's a whole lot of dust entangled in your fans, I would suggest blowing it all out with compressed air. This is the same with dust around your video card or anywhere else in your computer. Make sure to blow carefully :D. An overheating GPU (graphics processing unit) is the last thing you want.
To check the temperature of your GPU, use:
http://lmgtfy.com/?q=Evga+Precision
Through this software, you can change your fan speed and monitor the temperature of your GPU. If your GPU temperature starts to surpass 100 degrees centigrade, and your client for SK crashes, clean out your computer!
-Sorb
Couldn't find a proper facesmash animation so I just did this Knight staring unhappily at the now-deaded forum thread.
http://i1182.photobucket.com/albums/x445/Teridax55/whatisthisIdonteven.png
And again YES people YES i WAS pissed off YES i did say that I WAS pissed off you dont need to recomment about it i understand, not my proudest moment... @Chris internet is fine for everything else this is the ONLY game it crashes on you can see other games ive bought on steam on my steam account and none of them crash. Java is always kept at the latest update. My computer does not have ANY viruses i have an anti virus program and i dont download from random sites because....why....? My computer is very new bought a little more then a year ago and works fine for black ops on my pc (I only play for zombies), and the requirements are much higher. I did ticket and got 1 response from Atlanta and i sent him back an email after listing my system requirements which I also have posted here. I dont crash in minecraft when im on once in a while and it uses the same ammount of memory, as I said this is the ONLY game ive had a problem in. Still looking for a solution. -ty for the people trying to help
You blantantly went and broke the ToS. You can't blame things on anger, like if someone went and hit someone then blamed it on anger. They will still face the concequences.
Have you tried it on a new computer other that your friends? Also, try a cliented version.
Just wondering, how do you lose the cr/ce when you crash. The cr is already added when picked up off the ground.
Also, clean up your french before Eury comes.