I opened an account with you guys a while back, played for a bit, even bought some energy. After a while, I got bored with playing and my account went inactive for a while now. After seeing a vid about it on youtube, my interest was resparked, and I decided to check out the current state that it's in.
My problem is that after reinstalling the game and logging in, I notice that both of my toons have no items other than noob gear, and are at the start of the game.

What happened to my gear, and why?