Spiral Knights - Didn't receive item from Solstice box.

Didn't receive item from Solstice box.

4 replies [Last post]

Sun, 06/24/2012 - 22:53

Roboticpuppyeater

I submitted a ticket about this and was told to submit a bug report to get it fixed. This seems odd to me as I thought this was what GMs were for. Anyway, below is the copy/paste.

I opened my second Solstice box while standing the Arcade. My character did the opening animation and held up what looked like a red armor accessory type item and two confetti. However, the animation never finished. The grey screen overlay remained and the box containing the animated image of the Solstice box remained without showing what items I had received. I was eventually able to hit Escape to get out of the screen. It looks like I received my confetti, but I can't find the other item it showed me getting. Thanks.

Added note: I'm pretty sure the "red armor accessory type item" was a crest of summer.

Mon, 06/25/2012 - 00:08

Thalia

Game Master

While I'm in here, let me add

While I'm in here, let me add an explanation about bug reports:

You suspect that you didn't recieve everything you should have recieved after opening that box. You contacted us via support request - thanks for that, that's exactly what you should do in such a situation. On top of that you were asked to submit a bug report via F2 ingame. Here's why.
You're right in a way: GMs are here to correct the fallout from bugs and help out when problems crop up. But GMs are not developers and don't dig through code. GMs also can't submit bug reports for you, since the crucial bit about bug reports are your client's technical logs, right when you were affected by the bug.
When a new issue comes up, bug reports are often necessary to identify the nature of the problem. Bug reports via F2 send your technical logs to our developers and help them to identify the underlying issue. So a bug report from a GM wouldn't help in any way, (unless the GM was affected by the same bug). That's why we ask for bug reports from players - well, for two reasons, actually: In some cases that is necessary to determine that there was indeed a technical problem in that specific case. But mainly we also want to identify and eliminate the underlying problem in general, so we can fix things and you and others won't be affected by the same problem again.

Mon, 06/25/2012 - 00:23

Roboticpuppyeater

Thanks for the explanation. I

Thanks for the explanation. I just felt like the one line you get when you hit F2 wasn't enough to supply necessary detail. While I have now submitted an in-game report, I am concerned since it has been over 24 hours since the bug occurred. Will you still be able to track it and restore my item?

Mon, 06/25/2012 - 00:37

Thalia

Game Master

Since so much time has passed

Since so much time has passed between the actual bug occurring and the bug report - you probably logged out in between - the bug report most likely won't contain any relevant data. Logouts usually kill that. Thank you though! (If in doubt, always hit F2 right away.)
But that still doesn't mean we won't look into your case. I can't make any promises, since I haven't looked at it personally, so I can't give any info about it here, but I do see that your request is still open and is being worked on. (Bug reports are crucial in some cases, but we also have other tools at hand for some issues.)

Wed, 06/27/2012 - 07:41

Hioma

I bought energy and don't receive the solstice prize box.

I bought energy, $ 9.95, when he was in contest to win a prize box solstice, I bought and paid for by banking billet before the promotion end, but the payment only fell today, and the promotion is over already, but I paid before the promotion is over and my Solstice prize box did not come...

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Didn't receive item from Solstice box.