Spiral Knights - Support portal not working

Support portal not working

15 replies [Last post]

Sat, 08/04/2012 - 04:08

Asukalan

https://www.spiralknights.com/support/#mail
https://www.spiralknights.com/support/#requests_new

Those two things are not working for me (Contact Support, Contact Billing, Contact In-Game Support), all other things are working perfectly fine.
When i try to open those things listed above all i see is blank white page.

Mozilla Firefox 14.0.1,
Windows 7 64bit Professional
Java SE 7 Update 05

Results from http://www.cyscape.com/showbrow.aspx

"
Browser security
SessionCookies True
PersistentCookies True
JavaScriptEnabled True
-----------------------------------------------------------
Scripting Capabilities
ActiveXControls False
ActiveXEnabled False
JavaScript True
JavaScriptEnabled True
JavaScriptVer 1.5
JavaScriptBuild Not detectable with this browser
VBScript False
VBScriptEnabled Not detectable with this browser
VBScriptBuild Not detectable with this browser
XML True
MSXML Not detectable with this browser
XMLHttpRequest True
DHTML True
FileUpload Yes"

Javascript functionality tested with two javascript based beche
Sunspider javascript benchemark
Kraken mozilla benchemark
http://viperdb.scripps.edu/enable_javascript.php#document
http://www.yak.net/fqa/45.html

There is no additional software blocking anything on my computer, firewall and antivirus program is not interfering (as all other sites are working). I have problems only with SK support pages: Contact Support, Contact Billing, Contact In-Game Support

Sat, 08/04/2012 - 10:11

Trying

This is what I get on BrowserHawk. Check for any differences.

Browser type and version
Browser Firefox
Fullversion 14.0.1
OSDetails Windows 7
ServicePack Not detectable with this browser
BrowserBuild Not detectable with this browser
BrowserBitSize Click here to test
MobileDevice False
DeviceName
DeviceType
Version 14
Majorver 14
Minorver 0
Gecko True
GeckoBuildDate 20100101
WebKit False
WebKitVersion
ContainerBrowser
ContainerVersion 0
ContainerFullversion
Crawler False

Browser security
SessionCookies True
PersistentCookies True
JavaScriptEnabled True
VBScriptEnabled Not detectable with this browser
JavaEnabled Enabled
ActiveXEnabled False
SSL True
SSLActive False
SSLKeySize 128 bits
SSLEnabled True
Firewall False
OpenPorts 80, 1755, 554 are open ports
PopupsBlocked Not tested
ImagesEnabled True
HighSecurity False

Display and Layout
Width 1366
WidthAvail 1366
Height 768
HeightAvail 677
StyleSheets True
PNG True
FontSmoothing Not detectable with this browser
FontColor True
FontSize True
FontsInstalled Not detectable with this browser
TextSize Not detectable with this browser
Tables True
TableBGColor True
TableBGImage True
ColorDepth 16.77 Million Colors (24-bit True Color)
Frames True
IFrames True
DisplayXDPIActual Not detectable with this browser
DisplayYDPIActual Not detectable with this browser
DisplayXDPILogical Not detectable with this browser
DisplayYDPILogical Not detectable with this browser

Plug-in Information
Plugin_Flash Version 11 (Version 11.3 r300)
Plugin_FlashVerEx 11.3 r300
Plugin_FlashBlocked 0 (False)
Plugin_Silverlight Not installed
Plugin_SilverlightVerEx
Plugin_Director Not installed
Plugin_DirectorVerEx
Plugin_QuickTime Not installed
Plugin_QuickTimeVerEx
Plugin_Acrobat Installed (Version 10.1.3.23)
Plugin_AcrobatVerEx 10.1.3.23
Plugin_RealPlayer Not installed
Plugin_RealPlayerBuild
Plugin_MediaPlayer Not installed
Plugin_MediaPlayerVerEx
Plugin_Flip4Mac Not installed
Plugin_JavaVer Click here to test
Plugin_iPIXViewer Not installed
Plugin_SVGViewer Not installed
Plugin_CrystalReports Not installed
Plugin_Viewpoint Not installed
Plugin_Authorware Not installed
Plugin_Mapguide Not installed
Plugin_Citrix Installed
Plugin_Custom Installed

Connection details
Broadband True
ConnectionSpeed 8.66 Mbps, latency 26 ms (test longer)
ConnectionLatency 26 ms
UploadConnectionSpeed Click here to test
UploadConnectionLatency Click here to test
IPAddr
Country US
Firewall False
OpenPorts 80, 1755, 554 are open ports
Proxy False
ProxyString
Referrer http://forums.spiralknights.com/en/node/61
519
CompressGZip True
AOL False
AOLVersion 0
MSN False

System Details
OSName Windows
OSVersion 6.1
OSDetails Windows 7
OSBitSize 64 bits
OSArch Click here to test
NETCLRInstalled False
NETCLRVersion
WinInstallerMinVer 5
NetMeetingBuild Not installed

Java Information
JavaApplets True
JavaVersion Click here to test
JavaVendor Click here to test
MSJVMBuild Click here to test
Plugin_JavaVer Click here to test
JavaEnabled Enabled

Scripting Capabilities
ActiveXControls False
ActiveXEnabled False
JavaScript True
JavaScriptEnabled True
JavaScriptVer 1.5
JavaScriptBuild Not detectable with this browser
VBScript False
VBScriptEnabled Not detectable with this browser
VBScriptBuild Not detectable with this browser
XML True
MSXML Not detectable with this browser
XMLHttpRequest True
DHTML True
FileUpload Yes

Mobile Device Information
MobileDevice False
DeviceName
DeviceType
PDA False
WAP False
WAP_DeviceModel Unknown
WAP_Gateway
WAP_SubscriberID
WAP_MaxDeckSize 0
HDML False
CharHeightAvail 0
CharWidthAvail 0

Locale Information
Country US
Language English
LangUser en-us
LangSystem Not detectable with this browser
TimeZoneDiff No difference
BrowserDateTime Saturday, August 04, 2012 10:10:37 AM
BrowserDateTimeMS 1344089429142 ms

Sat, 08/04/2012 - 07:52

Blakknite

Java script

That site only uses a little bit of html, css, and java script.

Do you have any addons in Firefox?

In Firefox, double check that javascript is enabled:

Edit--> Preferences --> go to the Content tab --> click on enable java script.

Try clearing your browsing cache and cookies.

@Trying

Please edit out your IP address!!!

Sat, 08/04/2012 - 09:10

Asukalan

Only changes are in times,

Only changes are in times, IP, country (obvious ones) and these (left is mine, right is Trying):

HeightAvail 535 -> HeightAvail 677
....
Plugin_Acrobat Not installed -> Plugin_Acrobat Installed (Version 10.1.3.23)
Plugin_AcrobatVerEx -> Plugin_AcrobatVerEx 10.1.3.23
....
Plugin_Citrix Not installed -> Plugin_Citrix installed

I assume that support portal works for you Trying?

@ Blakknite
I have again cleared my cache and cookes from browser. Its just like past year. Not working. And i can assure you i have cleared my browser cache, cookies and so on many times during that time. Its not woking from the very beginning i started playing Spiral Knights. Its not working on Firefox, not working on internet explorer. It was not working on my old laptop, didnt worked on freshly bought new laptop (fresh browsers, everything enabled, no plugins, no blockers) and is not working now.

My plugins are:
Foxit Reader
Java Deployment Toolkit
Java Platform
National instruments blablabla
National instruments blablabla
Nokia Suite,
Shockwave
Adblock
British English Dictionary

But as i said before, support portal was not working on fresh install, so plugins are not interfering with anything.

When i open for example support#mail the page loads, favicon appears page finishes loading but its all white. The source code of opened page is:
http://i.imgur.com/Tc3Qq.png

Sat, 08/04/2012 - 10:12

Trying

Yes it works for me

Sat, 08/04/2012 - 10:51

Blakknite

Interesting......

I dont know if javascript is enabled by default on fresh installations. Try running this in an elevated command prompt: regsvr32 jscript.dll

Conversly try in IE go to tools --> internet options --> security --> custom level. Find "Active Scripting" and enable it.

But then again, this is saying that javascript doesnt work in any site that you go to. Go here to test that http://webaim.org/techniques/javascript/media/jstest.htm

Sat, 08/04/2012 - 10:57

Asukalan

This is the result from your

This is the result from your site

http://i.imgur.com/pmKfv.png

Same for both firefox and IE (i dont use internet explorer so it has 100% default settings, no plugins interfering etc)

Sat, 08/04/2012 - 11:30

Blakknite

Maybe its SSL

Go here and see if the page comes up blank https://encrypted.google.com/webhp?hl=en

If not then try this one https://www.mynortonaccount.com/amsweb/default.do

Sat, 08/04/2012 - 12:18

Asukalan

http://i.imgur.com/lYSf8.png

http://i.imgur.com/lYSf8.png
http://i.imgur.com/Uz6b7.png

All working :/

Sat, 08/04/2012 - 13:39

Blakknite

Try

Changing your locale settings....It doesn't make sense though. I am going to assume that your old laptop used the same locale settings? I am running out of ideas.....

Sat, 08/04/2012 - 14:17

#10

Asukalan

locale settings?

Sat, 08/04/2012 - 16:03

#11

Blakknite

Language settings

Try changing what language your system uses. From your UI, it seems like your system language is set to something like Polish. You might have to download a language pack from Microsoft if your system came that way by default.

I'm still touching base at the SSL prospect. Somethings not matching up. Try using Opera or Google Chrome. If the problem still persist then we will have to look into some network settings. Are you behind a proxy?

Sun, 08/05/2012 - 01:41

#12

Asukalan

Not working on chrome, opera

Not working on chrome, opera http://i.imgur.com/UkDpL.png
Tried changing all locale settings, had even to restart computer, not working.

No proxies, im connecting via wifi to my router and in router there is ADSL modem connected to phone line for internet.

Sun, 08/05/2012 - 07:07

#13

Blakknite

Wow....

At least now we know it has to be network related. Try a proxy. The site might be getting blocked, somehow.

Sun, 08/05/2012 - 07:54

#14

Asukalan

Tried using some free USA

Tried using some free USA proxies, page not opening aswell.

Sun, 08/05/2012 - 11:30

#15

Blakknite

Very Interesting.....

This is indeed a very interesting problem you have.....This is the only page that comes up blank when surfing the web? The only thing I can think of is that it somehow got blacklisted somewhere.

If javascript was the issue, then any site with javascript would fail to load. If SSL was the issue, then any site that used encryption would fail to load. The fact that its just this site, means that some one some where is blocking access or somethings not matching up like it should. The fact that you haven't been able to access it since the beginning leads me to believe that its your ISP, your region, or your router. Although a proxy should have bypassed your ISP and region. So if you are behind a router, I would check to see if it added those sites to a blacklist. Should be under parental controls. If not I would contact your ISP for further help. Sorry I couldn't be of more help. There is nothing more I can think of to do at this point. I do hope that this issue can get resolved!

Search

Support portal not working