Scenario:
You're dev team crew of former OOO staff that survived the loss of your project leader, and your company's primary funder gives you chump change each month only with the promise that you continue maximize profits at whatever cost. The primary funder kills your project leader, main artist, musician and then abandons you, and suddenly the rest of the team doesn't know where their next paycheck is going to come from.
In a scramble, they pick up any graduate game dev they can find who graduated from college and was part of the social network group to have some semblance of what SK is. They aren't part of the core team, so there is no incentive to make great leaps and lasting changes to advance the game to a consumer friendly item (and doing that would require a lot of hard work!).
Spiral Knights and Grey Havens is being held hostage by the very thing that keeps it alive: PRIZE BOXES. It cannot escape this monetary model, and the writing is on the wall because even they know there is no reliable alternative to make money. They don't have to play their own game, so they don't suffer the way us players do. They can only hope that the money keeps rolling in so they won't become jobless devs and support staff in a gaming business environment that each day prefers less game and more $$$.
Cronus and the other staff of GH, if you can hear me, I know you read what I have to say sometimes, and my opinions come very harshly about the perception of the game as a whole because of it's anti consumer decisions. To me, perception is reality. And I know you have NDA and can't share your human opinions, but I'm sure somewhere on the other side of the internet is a human being who comes to work fearing the loss of something that has always been a part of your lives and careers, and why you have chosen to stay despite Nick leaving.
I'm glad you stuck around, despite the pressures and talk sometimes, even though you can't talk to me.
I want to say more, but you know how it is.
And if I'm completely wrong about all above, you better hide that bowl of candy on the back desk.
(I'm gonna write more positive things in the future)
This recent thread over here offers some alternative funding models. It brings new (as far as I know) information to these debates.