Spiral Knights - Customer Support Appreciation Thread!

Customer Support Appreciation Thread!

10 replies [Last post]

Thu, 04/26/2012 - 18:12

Kitty-Softpaws

Ignore this post:
http://forums.spiralknights.com/en/node/51345

Anyways let's all put away our anger for some of the things that are happening since honestly now, have you EVER met better in-game service from customer support from other games? Well customer support in general? And you know we just can't be mad at the devs with their little cute adorable crowbars! The way they are friendly with us & how they tease-play when fixing issues is all we need to complete everything we ever wanted from SK.

What Three Rings lacks from those hardcore gamer fanatics that are wanting more from a game that's not trying to make players competitive & a grouchy community is the way the devs handle situations. I've never seen so many GM posts on a forum in any of the games I've played recently that are mmos. I know I'm not one to talk since of my posts but you know, I'm never serious or make true sense in any of my threads or replies anyways & only I can say this about me because you're not Kitty-Softpaws. This is already expected from me unlike YOU.

Get out of FSC & crown grinding for a bit & forget profiting & get in a nice four man group of players & hit that Tier 3 Arcade you veterans @ end-game content. If OOOs gave us more content how will you guys use it as? New boss comes out, but then what? If payout isn't better back to FSC after those new patches? There is more to gaming than PvP & making game money.

Anyways here is the MORAL of my thread for those TL;DR guys like me:

GM Customer Support Group:

Glaucus
Coriolis
Aphrodite
Oceanus
Hyperion

It's time the SK community knew of you. (idk if i missed some but i hardly know of game devs here)

Thu, 04/26/2012 - 19:16

Kitty-Softpaws

Yeah yeah I'm advertising my

Yeah yeah I'm advertising my channel but who cares, this thread is mostly targeted to the customer support appreciation section! Only a 45% of 100% actually is because of me aiming for my videos to get attention. I am an honest Abe .

\salut

Thu, 04/26/2012 - 19:23

Lunaice

SK has the best Customer Support of all MMOs

Thu, 04/26/2012 - 20:30

Kitty-Softpaws

Gamers is what I hate about

Gamers is what I hate about gaming.

I want it my way & my way only! I do not like different. I want profit & lots of benefits & rewards.

Kitty-Softpaws is in search of a militia for those of you regulars out there who like the challenge of the game & just don't get online to do FSC or RJ & log out for the day. T3 Arcade is where the fun is at.

Best moment of my SK life

Graveyard Tier 3, one of the hardest puzzles of the GY map back in May before the nerf updates.

4 man Tier 3 full run with some of SK's most notorious players:

Bebopx(the crazy niblit-praising dork which was me)

Turbocoke(the mute veteran of epic pro-ness & considered them as the leader of our little group)

Gwenyvier(that underworld queen who solo'd dark city & fought devilites in Tier 3 with perfection & no revives)

Object(the solo player who always got on my nerves in FSC & got me killed with his non-selfless-gives-no-hoot-to-what-happens-to-party skills but he's still a favorite in my books) or Motorcat(that bomber who was one of few who had quicksilver before it came out as a buy-able feature from tokens)(forgot which one was with us tho)

That was the funnest moment of SK & it's why i remember something that happened nearly a year ago so perfectly.

Thu, 04/26/2012 - 20:22

Pawn

nah

It F****** sucks. they don't care about us. Don't waste ur time thanking them. they'll screw u in a second. Anything they do that benefits u is a coincidence in their money grab. Shame on you. You should know better.

Thu, 04/26/2012 - 20:36

Kitty-Softpaws

I'm talking about customer

I'm talking about customer support Pawn. Besides, even if that's true at least they have the decency to treat us fairly & tease us a little. I like it how they have their characters running around like us rather than just popping up outside of the map standing still fixing the little bug. Maybe if the GMs popped up in Haven or somewhere there in those plazas & just explain the situations & told us something to calm us down, I'm sure we'll all change our moods. HAVE YOU SEEN BLIZZARD'S COMMUNITY? You should be grateful @ most that SK's is NOT like that. By the looks of it, lots of the players here in SK have or are playing over some of the games there & explains why I've met lots of irrational players here in my random party runs.

Thu, 04/26/2012 - 20:46

Kitty-Softpaws

But if all fails drink until

But if all fails drink until you stop caring, then drink until you feel noxious, drink some more until you .... well you let out what you just drank along with the dinner you had.. & then fall asleep right there. I promise you when you wake up you will feel so much better after that mini-hangover feeling is gone. All that hate will be gone from you & you shall loose some pounds along with this process. Or if not just going ahead and watch this quote that I always look @ when life is squeezing my lemons too hard.

Thu, 04/26/2012 - 20:52

Pawn

idk kitty

Idk.

Facts:
1.They told my brother they could not help him with a max shadow wolver coat he accidentally clicked don't transmute uv on (accidents happen, tough). Then they told another friend (who spend over 9k $$$ on the game) that they would replace his ctr vh haze bomb he accidentally upgraded and didn't keep. Fair?

2.A player bought a twighlight aura+wolver tail bound to dread skelly suit for 20kce and he couldn't resale it. After multiple support tickets they unbound the twighlight aura and gave it to him as an unbound twighlight aura, which he sold for 4mil crowns.

3.A friend who spent 9k+ $$ on the game wasted 600$ trying to roll a Dark retribution ctr vh. Threatened to quit the game via support tickets, then 2 days later had a ctr vh DR. Draw ur own conclusions.

4.A different friend spent over 50k+ ce on trying to roll an asi vh Sealed sword. Threatened to quit the game. 2 days later had an asi vh sealed sword. Draw ur own conclusions.

All this is alleged. Except for item 1. Which i know for a fact happened. The other 3 happened for a fact. How they happened, draw ur own conclusions.

I don't call that great customer service.
Do you?
Thoughts?

Thu, 04/26/2012 - 20:50

Enclavean

Inb4 i fall to temptation and

Inb4 i fall to temptation and advertise my own videos here.

Thu, 04/26/2012 - 20:54

Pawn

no no

Discuss customer service. It that good customer service?

Thu, 04/26/2012 - 21:12

#10

Kitty-Softpaws

I don't think I understand

I don't think I understand #2. & you can't blame Three Rings for the actions of an individual. In life you don't get second chances if you make certain types of mistakes. For nearly all the gaming companies they sometimes help you in these certain situations. NOT ALWAYS but all gaming companies are like this. Trust me on this that OOOs does have the best customer support & the devs here do socialize more with the players than any game i've been in. I've played a lot of mmos. This one is the most friendly.

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Customer Support Appreciation Thread!