I want...

-Better guild hall designs/upgrades
-Krogmo Coliseum waiting lounge, spectating games and more mods, like the ones I suggested.
-The Core, we've been waiting this for very long time, we need to expand further. o.o
-Buffing the new released bombs.
-Make new equipments and weapons
-A better customer service/support portal, serve 'em with a smile! :D

Hopefully everyone can do the same.. :x

During the Solstice Promo Event, I suggested something like having a custom-created background for characters upon inspection, we may have auras, but maybe it'll be awesome, just maybe, if we add some personal weather effects shown only in equipment arsenal for others to kink on, some background themes, and lots of stuffs.

For instance, I spoke about the Solstice Promo Event right? How about giving a winter theme? or sunny? ehehe..

I think it's for those who crave for this. heh.

(by the way, does this seems.. going to be onto the suggestions later?)

-I'm ok with promo, but for God's sake make them original at least.
-Not only Guild Hall improvement, but the whole Guild concept in this game should be reconsidered. Right now it's useless.
-Free-for-all Lockdown, and eventually a new PVP mode.
-Different rewards in Lockdown, bombheads only fit BN.
-Make ranking in PVP worthwile. Prize for Top players or whatever.
-Make the Arcade worth visiting. For instance, make the first stratums profitable.
-Official events and on a regular basis please. PVP tournament, Monster invasion on haven, I dunno, you get the idea.
-Real co-op gameplay, but I believe this is work-in-progress.
-An actual decent french translation of the game.
-Less elitism, cause let's face it, elitism on such a simple game is downward ridiculous. (Ok that's not up to 000)

• Stop unnecessarily removing things from the game, then saying you will retool them then never actually do it
• Stop unnecessarily adding or changing things nobody has a problem with, for no reason, that somehow always end up unfairly benefiting the same small group of people
• Reinstate your community presence and stop being afraid to be more vocal about changes. Not saying everything you mean to leads to forum meltdowns
• Work on correcting all of the redundant behaviours encouraged by your presumably half-finished updates (people needing multiples of the same accessory for different costumes of similar colour, etc.)
• Tone down feature implementation and start working on things you can do with the ones you already have.
• Actually consider removing CE revives from certain parts of the game in order to stop trivializing your own content
• Rework pre-existing bosses so they better represent the ideals you originally presented for the Tier system (Tier 1 for beginners, Tier 2 for majority play, Tier 3 for Raid Content), rather than adding things like DLC and Shadow Lairs that serve no real purpose beyond making people pay money or making a Tier 4
• Seriously consider removing the Core from the game until you know what to do with it.
• Ditch SEGA

Super big plus+

I did some arguing and bashing myself but willing to let bygones be bygones. I apologize to anyone I may have offended in any of my comments.

My list
guild hall updates
Buffing lines- Magnus/calibur- lets make the Levi desirable again :)
Tortodrone
New t3 boss
New Amours/weapons/shields
Unbinding prices lowered
Prizes for people who make it onto the lockdown leaderboards.

1. Make Haven cycle through day and night (though it would be awkward depending on where you live), as well as add storms and snow during winter (like last winter). Looking at the same boring old bright, happy, creepy Haven isn't fun; a little rain here and there would be nice. Not that weather would really make sense, but it would make it.... less... not interesting.

2. Add more gremlins in Emberlight. Emberlight is the town of outcasts, but apparently there are currently only like... 3 outcasts of the Crimson Order.

3. Do something more with the Owlite Scholars. Not bring them back since they have been dead for a long time because of the Kats or whatever, just make some more background behind it and possibly add more items / artifacts with some flavor text about them. A description or something that would tell how they look would be nice, specifically.

4. Get rid of the Starlight Cradle levels appearing in normal Lichenous Lair levels. Those should be saved for when you add Sloom back in......

5. More artifacts that give more lore for SK. They don't need to be rare or anything.... just obtained only in the Arcade. I want people to have a reason to go back to Cradle instead of Missionland.

6. And yeah. Do something that makes the Arcade have a reason for anyone to go there. It doesn't have to be a big reason, but.... I am tired of not being on Cradle. Missionland is a pretty boring planet that doesn't change like Cradle since the missions are always the same every time you do them. I don't like Missionland. I like Cradle, that is what we are supposed to be doing: freeing Cradle from the swarm and Crimson Order that corrupted it according to echo stone. I will never be convinced that missions take place on Cradle, they are so dull and do not fit the lore.

7. Let us "get rid of" Biscotti. I mean wtf. Let me guess, does she create more creepcakes to try and kill us next SK anniversary?

I strongly agree on your first point. In fact, I think you should make that into a thread in Suggestions.

Maybe copy and paste it in suggestions? Or make it into a petition in general discussion?

Hey guys! I would like ye guys to look into the new game mod for King Krogmo's Coliseum. :x

http://forums.spiralknights.com/en/node/58490

Introducing the Arcade Gallery!

See link for more information. ^q^

I feel the biggest issue facing OOO success is OOO themselves.

Not in illogical or poorly implemented changes/updates, although those often times do not help. The biggest issue facing OOO seems to be a pervasive "I CAN'T" mentality. The first answer to any question is "we understand your frustration (this is condescending, I might add) . . . . . . Sorry we can't."

The entire customer service interaction is a long series of "NO.". It is the default, stock answer. In many support tickets it is incredibly obvious the support ticket was not even read completely, or if it was, they made no effort to fully comprehend the message it contained. Where the return ticket completely misunderstands what you have said.

But it goes deeper than just the first line of defense being a flat denial or refusal. It comes to a mindset of customer service over all else. Yes Walmart is evil and has destroyed downtown America, but it us also amazing in its customer service efforts, and that is a huge part of their growth and continued success. LiTtle things like honoring nearly any return no questions asked, this is synonymous with the name Walmart.

And that is my biggest complaint and the greatest area for improvement in spiral knights. I don't say this in an emotional rage, as state it calmly as a simple undeniable fact, and one that confuses me. I have never seen a company with a larger commitment to Customer Disservice than such interactions as I have with spiral knights. I have not received a single solitary response in a support ticket that was a positive or satisfactory experience. Nor do I get the impression that they care or have made a real effort to help.

I won't say I ha e never received a satisfactory end solution, because I have, but even those experiences were ultimately negative as I had to fight tooth and nail,reopening my closed tickets repeatedly to get them to do the common sense thing. ItS like moving a mountain to get them to do the smallest help, ones that should be a no-brainier "oh yeah, that, not a problem.. Btw, thanks for your patronage to our game. We appreciate your time and support."

They should take a common sense WHAT CAN WE DO FOR YOU mentality. They should work hard to be our partner in the game. They should consider every problem or support ticket a chance to build customer fidelity, an great opportunity to make each player feel special. I can't should be the last possible solution after every other avenue has been exhausted. They should shoulder the burden in a situation that it harms them none and cripples the player irrevocably if they decline.

A simple example:

I really want a CTR VH crystal bomb. Please make my next roll get it, or sell it to me directly.
Answer: sorry we can't do that. It would be unfair to the player base since won't do it for everyone. Also we do not sell UVd gear. ( insert niceties here.). Perfectly legitimate denial.

Hi, I just recently paid 24k CE to buy a VH CTR RSS for which I used solely on undead and constructs. In light of the new changes, it had now been rendered useless as it is pure piercing. I graciously request that you swap this out for a VH CTR heavy crystal elem bomb to put me back in the position I was in before this unexpected change.

Answer should be:
While we it is our policy not to switch any weapon for another, in this special case we will accomodate you request. We understand that we changed both the nature as well as damage type of this bomb, and that could ruin your investment. We do not want any players game experience to be ruined by our necessary development changes. Please enjoy your new VH CTR heavy crystal bomb. You will find that your RSS has been swapped out.

Have fun and happy bombing. Thanks for all your support.

This would make for such a better gaming experience than politely telling someone to go,pound sand. It'd not force the player to absorb all the collateral damage of a mistake on their end (or even the players given a different situation). It would create a loyal customer.

As a business, your greatest most desired asset is not cahflow, it's customers as they are the ones that control that cahflow. And let us not forget the 80/20 rule. 20% of your customer base generally creates 80% of yor profits. Those 20% being your loyal customers, thus the need to create customer fidelity at every turn.

Tl;dr
Too bad :)

P.s.
The reason the "I can't" mentality is so detrimental to their cause --aside from the obvious-- is because I can't merely means I WON'T! It is insultive because majority of the time you know they darn well could (even should) and it would take just as little effort to help,you as it did to thumb out a polite refusal.

- Fix things.
> Promos have 100% always an item related, not UV Tickets. Makes happy everyone and heals this game by a lot.
> Fix mission access. What is this, FSC with people with 0 star gear, inflation galore.
> Stun bug. About time.
> Weapon balance, which includes getting back old Crystal Bomb line, FIX IT and not CHANGE it. Make Deconstructor the dome burst elemental bomb and give it a 5*.
> Fix unbinding prices, market has got to get back.
> Fix PvP balance, make it so death isn't instant. If needed, as another PvP mode.
> Fix Arcade, though for this it should have much more exclusive material than just Shadow Lair lobby and Scenario Rooms.
> Speaking of Shadow Lair, change the cost again or make it just free. Cost isn't worth it and Expansion Missions break this model.
> Speaking of Expansion Missions, make it already so we can trade without tying us to Valve!
> Fix Crown revenue, it is still quite unbalanced, though the market even if by a straw it can still hold.
> I may be forgetting things.

- THEN add things.
> Tier 3 dungeons. PLEASE. Not Danger Missions. Not Shadow Lairs. Not Expansion Missions. PLEASE. Oh and, NO FIRE there.
> Many more Scenario Rooms! And way more frequent too, and not just one per floor! The Arcade must feel ALIVE!
> More Expansion Missions (once fixed, again!) if Crimson Hammer has to go through this, but please, try to keep the "required storyline" out of it.
> More Swarm related content.
> Surface of Cradle. Dangerous, but... we don't see that danger.
> More PvP modes. Bread and blood for the populace!
> Guild features!
> Chat tabs!
> And of course, more rank missions and danger missions.

It took way longer than I thought.

yes, they could take note of the the VH ctr (now peiricing bomb) that i have in my inventory. there logs should be adequate to determine i already owned it. as they were adequate to determine i owned it when they completely ruined its purpose, by switching it to the new bomb.

Not only logs, if you own something it surely have its own place in their database. Aumir list is good but OOO should fix more bugs (the old ones)