Providence's Posting Propriety Protocol

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Providence's picture
Providence

This is a bit of a long post, and I know there have been many threads like it throughout the game's history, but these are things that I would like to share with everyone and see what you think. They’re not even loosely based on the official forum rules or Terms of Service, it’s just all stuff I’ve observed and deduced. Following these rough guidelines has helped me survive life on the forums and life in general--they’re kind of a set of personal rules.

What do y’all think about them?

  1. This video game does not belong to you; you are not entitled to have every little thing you want, but you ARE entitled to complain about it on the forums so long as you keep it clean and civil.
    • You are not entitled to not have people complain about you for complaining. A lot of players find the constant complaint threads to be annoying, so be prepared to explain why your complaint is special and good.
    • If someone complains about your complaining, being mean to them is not going to stop the complaining, it’s going to create more complaining. Snarkily pointing out a reason why they’re wrong----even if they ARE wrong----makes you look like the bad guy. Don’t be the bad guy. The way you speak is much more important than what you say most of the time, even if you are right.
  2. Do not assume everyone will know why your complaint is special and good. You should provide detailed evidence for why something is bugged/unbalanced/unfair, even if you feel everyone should already know why. Because some people don’t know. They just don’t. A post that says “X is broken, fix it now!!!!” doesn’t provide any information and isn’t useful feedback.
    • Don’t forget that sometimes your “complaint” is actually a suggestion, a commentary on what you want instead of something that actually exists.
  3. DO assume that OOO reads all complaints, but DO NOT assume that you are entitled to a response to every single complaint. Remember, every second they waste replying to a bunch of threads about the same topic is another second they’re not working on the game. Leave your feedback and then let them work.
  4. Do not assume that if OOO gives a release date for something, that date is set in stone. Things happen, plans don’t work sometimes; trust that OOO will wait to release things when they are ready, not when you want them. Remember that once an update is finished, it needs to be tested, and that takes varying amounts of time----sometimes a bug gets found and the whole update gets scrapped. Sometimes an update gets released and it’s not optimal and needs tweaking afterwards.
    • When something is released that you don’t like immediately, go and play with it first. Don’t be that guy that hates new things because they’re different; try it out for a bit or your complaints will have no factual basis and nobody will listen to your special and good complaint.
  5. Do not assume that because you are on the forums, you are seeing the true opinions of all players. The forums make up maybe 5% of the total player population of Spiral Knights; it is NOT and never will be a representative sample of the playerbase.
  6. Do not assume that the moderators have time for every single violation of the ToS. They are human, they have food they need to eat and stuff they need to sleep on. They cannot be here 24/7, every waking second, just waiting for someone to mess up.
    • Do not assume that silence on the part of OOO indicates that they are “hiding” or trying to avoid your questions or demands. Sometimes they’re busy. Sometimes your demands aren’t reasonable. Sometimes they’ve just made a decision that they’re going to stick to their guns, and they don’t feel like saying it again.
  7. Do not assume that you know what counts as a ToS violation. Obey it to the best of your abilities, but note that the ToS can be amended at any time, and OOO ultimately has the power to define any and all terms within it. What counts as “personal attacks” or “spam” to you might be something very different to a moderator.
  8. Do not confuse GMs with Devs, Mods with Devs, Sega with Devs.
    • Three Rings or OOO or 000 is the company developing this game. Within the company, there is the Spiral Knights development team. It is a small team made up of nice dudes.
    • Game Masters do not have anything to do with the development of the game. They cannot fix bugs, but they CAN and will get you out of bugged situations to the best of their abilities; again, they are human. They can’t be everywhere 24/7, and they can't help you unless you call them.
    • Forum Moderators do not have anything to do with the development of the game. They read the forums and forward things that look important, but you can’t get a bug fixed by yelling at a Mod. Eurydice is our Community Manager; she manages our community or something but basically she’s the boss of ToS.
    • SEGA is the company that bought Three Rings a while back, after Spiral Knights was well on its way to being a thing. SEGA has almost nothing to do with the development of Spiral Knights; complaining to SEGA about a bug will probably get that complaint thrown into a large bin of things SEGA probably won’t bother to forward to Three Rings. I dunno you could try it I guess but I don't think they'll be very keen on it.
      • Near as anyone can figure, The Board that determines what content gets made and how much it needs to cost, if any at all. The Board is mostly made up of people from SEGA. The Dev team has control over making the game and actually doing stuff but The Board, and therefore SEGA, decides how much money needs to be made. Too many promo events, not enough cool game mechanics stuff? Don’t blame OOO too much, they have to do it because SEGA owns them.
  9. Keep minimodding to a minimum. You’re not a moderator, and neither am I. It’s cool to suggest that somebody move their thread to a more appropriate section where it will get more interest, but say it nicely. Don’t accuse people of violating the ToS on the forums. If you really think they’ve broken the rules, you should have enough evidence to file an official complaint, right? Do that instead. I’ve found that people who minimod get minimodded by other people, who in turn get minimodded by somebody else...it’s a bad spiral. Note that I am minimodding right now, in a sense, so there will be massive amounts of complaints about this thread---but I felt like I wanted to share this to see what the reaction is.
  10. Do not assume that this forum will be free from trolls. If you are trolled, remain calm. Feeding the trolls will result in a huge thread that will quickly devolve into nonsense.
    • Using proper spelling and grammar will help you avoid trolls because people will know what you're trying to tell them. I'm not saying you need to use 100% Board Certified Queen's English™ but complete sentences and punctuation will help you avoid a lot of confusion.
  11. If you edit your posts, you should note that you edited them. If you edit without noting that you have done so, you’re probably going to get called out on it. Don’t be that guy that constantly edits their stuff when they realize they’ve said something dumb. Acknowledge your goof up and be a cool kid about it.
  12. Do not assume that you always know better than the dev team. Yes, you are the customer, but the customer is not always right. They know way more about the game than you ever will, and if they don’t implement your suggestions or demands, it’s probably because your suggestions/demands won’t work. Also remember that you are just one of many, many players; your opinion does matter, but it is not the most important one ever. OOO must balance your desires with everyone else’s. The devs are nice dudes, so they probably haven’t told you as much because they don’t want to make you feel bad.
    • Remember that this is a game with hundreds of items----not everything can be the best thing ever. If item X is not as good as item Y, that doesn’t mean all things need to be as good as item Y. If that were the case, all the equipment would be the same and the game wouldn’t be fun. If something gets nerfed, there is always something else still available that can do the job. It’s not the end of the world, it’s an opportunity to try something new.
  13. Finally, don’t take the forums too seriously. It’s a discussion forum for a video game, for crying out loud. If you want 100% serious business discussion, you’re barking up the wrong tree.

TL;DR:
I’m bored.

Iapnez's picture
Iapnez
In response to that:

I give you a cookie. Enjoy!

Balheit
This thread isn't the first

This thread isn't the first of its kind and considering the overall state of forums no one successfully made users apply common sense rules like you're trying to do. Your goal is so respectable, but:

  • There has always been some sort of childish debating tradition which will last forever as long as the old forums owls keep on bashing poor newcomers complaining about a few aspects of the game they can legitimately find displeasing.
  • No need to mention also the forums "police", those players who feel more concerned about telling people how they should use forums than actually helping or answering the threads.
  • And finally the forums trolls, who're, you know, just trolling for the sake of trolling.

*put my hand on your shoulder and nod*

Providence's picture
Providence
Interesting...

So, Balheit. Is it your contention that childish debate, forums "police" and trolls are just part of forum life and should be ignored/dealt with/accepted? What is your experience and opinion on that kind of forum behavior? How does seeing that stuff make you feel?

Basically, I'm curious about what people think of each other's behavior patterns on the forums. What kinds of behaviors really are annoying to people and which aren't, etc. Naturally it varies from person to person. I'm hoping to draw out people who don't usually post to share their opinions, since we usually only hear from a vocal minority.

EDIT: Malsvir-Branea, thank you for the cookie. OM NOM NOM.

Balheit
Those 3 kind of people are

Those 3 kind of people are the forums flea who eventually make every forumer believe that the only way to be really considered and heard in these forums is to be provocating. Many people here "play" at the edge of forums rules; don't be fooled because you've never seen my name, I am sort of a forum owl, I've started reading forums by the time equipments started binding when crafted.

Tersakaff's picture
Tersakaff

Stop mini-modding.

:)

Balheit
Typical forums police example

Typical forums police example provided without even requesting :3.
Iz forumz joke i hope

Juances's picture
Juances

That wall of text equals to simply "use common sense".

Pokenuevo's picture
Pokenuevo

I give you 2 pies for this. And don't worry, the pie is not a lie.

Aedium's picture
Aedium
"I’ve found that people who

"I’ve found that people who minimod get minimodded by other people, who in turn get minimodded by somebody else...it’s a bad spiral. "

Umm, Provi, I hate to tell you that this game is Spiral Knights. I thought the point of these forums was to make them spiral down....wait is the game not trolling these forums?

Oh crap, I just clicked on the 'Play link up top and there's an actual Java based game to play. Woohoo!

Trying's picture
Trying
favorite line

If you are trolled, remain calm.

Thunderbog's picture
Thunderbog
uh

I have no strong feelings one way or the another

Providence's picture
Providence
Alrighty.

@Aedium. The only spiral acceptable in my book is the staircase. Those are awesome.

EDIT: Pokenuevo, I nom your pies. I NOM THEM UP.

So Thunderbog said he/she has no strong feelings one way or another; what about the rest of you? How do rage threads make you feel? Does that feeling change when it's a topic you're interested in? What part of these rules has to change in order for a rage thread to happen, unabashedly?

Yukabacera's picture
Yukabacera
Suggesting ≠ mini-modding!

@Provi - Rage threads are silly. You can't just go around announcing how you feel all the time. That makes me feel angry!

Incredibly awesome Futurama references aside, you've provided a great set of personal rules that I think everyone could take some tips from in order to make for better forum users. I strongly encourage people to read #8 of your post. That's something that literally no one realizes and, to be honest? I didn't know until last night. Not that it matters since I never have anything to contribute to the forums, thus don't often come here. But it was still something I wish I had known sooner.

If striving towards a better community for Spiral Knights is what you do when you get bored, I encourage you to be bored more often!

edit: I love bullet points.

Repartee's picture
Repartee
( ̄(エ) ̄) Bears know how to chill out. And maul people.

I think this is a genuinely good read for all parties on the forum, myself included. I think perhaps tensions run high and people start lashing out at one another instead of generating discussion in threads because of personal opinions of other posters regardless of the contents of their posts. "A good discussion sheds light instead of generating heat". It's hard to keep that in mind when you start feeling slighted.

It's nice to read something like this and just be able to take a breath and feel like we can start talking about fixing things without tearing one another to shreds.

And post #8 is especially important for a lot of the threads lately. OOO is an umbrella company that still has to do what it's mother company dictates. As a business it still has deadlines and quotas to fulfill, but it doesn't change the fact that the people who are working there are genuinely nice people who care about putting out really cool content for others to enjoy. I am digging the new danger missions.

Thanks for an elucidating post.

Aedium's picture
Aedium
Great post, Providence, by

Great post, Providence, by the way.

I tend to enjoy well written and polite posts that have rational thought put into them, even if they differ from my own personal opinion. If they're rational enough I might even change my own opinion based on facts that I hadn't considered before. If rationality does not exist (for instance rage threads) then there's no chance I'm taking the poster's opinion seriously, no matter how right they are.

Also, what I see a lot lacking in the forums which bothers me is a general lack of empathy. When I put myself in the shoes of others their motives become more clear and rational. I can understand why someone who just paid 4 millions crowns for an item that has become commonplace is upset. When I consider competing resources of a small development team I can see that maybe things aren't going as planned and updates are taking longer than desired. Maybe a lot of the posters have not yet reached the working world and cannot imagine that OOO has other things on their plate more serious (like a budget) than a loud-mouthed 13 year old angry that their overpowered RSS is now just a regular powered bomb.

tl;dr - Commonplace use of Rationality and Empathy would do these forums a world of good.

Tersakaff's picture
Tersakaff

EoS took over the forums

:<

Doctorspacebar's picture
Doctorspacebar
Thanks!

This should be a must-read. I admit, I'm probably guilty of breaking these rules (again, I'm sorry about that), but at least trying to follow them will net more intelligent debating (in which any better answer usually makes itself clear) and less RAAAH IM RIGHT AN UR WRONG (in which the right answer is usually drowned out by ad-hominem attacks and general raging).

Fehzor's picture
Fehzor

You missed the part about how we're allowed to spam threads to cover up other people's opinions...

Aside from that, I generally disagree with this. You use many of the common arguments that point towards "OOO is right" and "The forums are just incredibly whiney and the rest of the game is entirely different in opinion."

A good example of this-

"They know way more about the game than you ever will, and if they don’t implement your suggestions or demands, it’s probably because your suggestions/demands won’t work. Also remember that you are just one of many, many players; your opinion does matter, but it is not the most important one ever."

You can say that all you want, but much of the time an opinion is held by a large number of players, and another large amount of the time, those many players will agree that one part of the game needs to be changed. Your argument is that you aren't entitled to your idea being counted upon- but if a majority of the players in the game hold an opinion, and want it changed, then why shouldn't that opinion be given some amount of thought?

And then you go on to answer that with-
"Do not assume that because you are on the forums, you are seeing the true opinions of all players. The forums make up maybe 5% of the total player population of Spiral Knights; it is NOT and never will be a representative sample of the playerbase. "

Which is to say that because of selection bias, we will never know what people think. When I play the game, I party with randoms. I talk to them "How about those shard bomb changes?" I ask around. And a lot of people care about them, because they had the item. They are the vocal ones, and they are the ones who were effected. What you say implies that the forums- the vocal ones- don't matter because there are others. That implies that our opinions don't matter, and it severely limits their virtue.

Another thing is that "the population" of the game, "the community" is constantly changing. Even on the forums, people are constantly swapping around and coming and going... and whenever someone is new, they don't have every item in the game- and much of the time, "How about those shard bombs?" goes something like "Whats a shard bomb???", because they haven't played for very long. That isn't to say that they're wrong, or aren't entitled to an opinion just as I am, but that is to say that their opinion is stronjly defined by the fact that they can't possibly make one. If you asked me my opinion on whether the darkfang shield is underpowered or overpowered compared to the owlite series, I would have nowhere to start, because I haven't used either. The forums have many people that DO have shard bombs, and thus DO have the ability to judge them. The shard bombs are just an example- I could have used shadow lairs, or danger missions, or any other update good or bad. New players can't say "I hate the shadow lairs!" because chances are, they're probably still fighting the snarbolax.

Finally, if people aren't willing to express their opinions, why should they be catered to? If 1/20 of the population expresses their opinions, then maybe they are the only ones that care enough to- and if 19/20 of the players in the game don't care enough about what goes on to say anything, then perhaps the 1/20 should be listened to. Perhaps they are the only ones with enough information to form an opinion, and even if everyone else disagrees entirely with them, shouldn't they hold any credibillity in what the devs think/do? If they all disagree with an update, perhaps the devs should look into it?

And then on this point:
"Do not assume that you know what counts as a ToS violation. Obey it to the best of your abilities, but note that the ToS can be amended at any time, and OOO ultimately has the power to define any and all terms within it. What counts as “personal attacks” or “spam” to you might be something very different to a moderator. "

"You don't know that it is spam"? What?

Gee, I'm not sure- is this spam, or a discussion on spiral knights? http://forums.spiralknights.com/en/node/62560
And then it isn't cleaned up. It is just sitting there. 'D'.

Dorael's picture
Dorael
@Fehzor
Fehzor - Fri, 08/17/2012 - 18:19
Finally, if people aren't willing to express their opinions, why should they be catered to?

Just because some people don't want to deal with the forums and all the mess that can potentially come with it doesn't means they don't care. There are likely a significantly larger number of players who don't post than do. Some people have lives. Some people want to spend what little free time they have enjoying a game and not reading what random trolls have to say on the Internet. If you want to develop a game where you only listen to the loudest, most obnoxious, of your player-base you are free to do so. I don't know of any successful game developers that do so.

Providence's picture
Providence
@Fehzor

"You missed the part about how we're allowed to spam threads to cover up other people's opinions..."
Those other people are always free to bump their threads and such, but posting because one loves to post =/= posting to cover up opinions. I don't attribute to malice what can be attributed to boredom, and if you are referring to the love threads I can assure you they were born of boredom...and love.

"You use many of the common arguments that point towards "OOO is right" and "The forums are just incredibly whiney and the rest of the game is entirely different in opinion.""
Well, the thing is...I do think that the forums are incredibly whiny. Like Dorael said, the people who go online to post things on a forum are the two extremes of the player spectrum: the people having a LOT of fun and the people who are having NO fun and need to complain about it. Forum populations have never, ever been representative of the actual player population in ANY game I have ever played. This forum, like basically all others, is disproportionately full of whiners and I think people need to be reminded of that.

"When I play the game, I party with randoms. I talk to them "How about those shard bomb changes?" I ask around. And a lot of people care about them, because they had the item. They are the vocal ones, and they are the ones who were effected. What you say implies that the forums- the vocal ones- don't matter because there are others. That implies that our opinions don't matter, and it severely limits their virtue.

It implies that your opinions need to be understood in their context; sure, 25% of players might want change X, but if you do change X the other 75% will be unhappy with it. In this case, who wins? OOO has to make the decision that makes the most sense for game balance in the long run, no matter who thinks what----even if the numbers are reversed, and most people truly do want X. Maybe OOO makes a bad choice, but would you really rather leave development decisions 100% to your fellow players? OOO are the only video game professionals in this whole discussion, they are the only ones who know the difficulty and actual limitations of this game, so I choose to err on the side supporting them because they are the only people with the tools to make things happen. I can only hope that they will grow and maintain sight of their overall vision, but this hope comes out of trust they earned by making a game I enjoy.

The forums have many people that DO have shard bombs, and thus DO have the ability to judge them...New players can't say "I hate the shadow lairs!" because chances are, they're probably still fighting the snarbolax.
I agree with this assessment, there are some people who don't know and therefore don't comment on things. The forums DO have people that have shard bombs, but some of those bomb owners like them and some don't. Again, I think because of the nature of disproportional representation on the forums, the ratio of bomb haters to bomb lovers on the forums might be 4:1 whereas that ratio in-game might be very, very different. I don't think it's fair to extrapolate forum data to the playerbase at large because it's not a fair sample. It DOES generate fair discussion, though.

If 1/20 of the population expresses their opinions, then maybe they are the only ones that care enough to- and if 19/20 of the players in the game don't care enough about what goes on to say anything, then perhaps the 1/20 should be listened to. Perhaps they are the only ones with enough information to form an opinion, and even if everyone else disagrees entirely with them, shouldn't they hold any credibillity in what the devs think/do? If they all disagree with an update, perhaps the devs should look into it?
That 19/20 part of the playerbase that doesn't complain is consenting through complacency----it doesn't always mean that they don't have enough information to form an opinion, sometimes it just means that they're having fun with the way things are. The 1/20 part should be listened to, but it needs to be weighted accordingly. What about the game is upsetting 1/20th of the playerbase, and why doesn't the other 19/20ths have a problem with it? OOO can, and I think does, evaluate whether or not the 1/20th has a valid complaint based on whether or not addressing such a complaint would be good for everyone eventually.

"You don't know that it is spam"? What? Gee, I'm not sure- is this spam, or a discussion on spiral knights? http://forums.spiralknights.com/en/node/62560
And then it isn't cleaned up. It is just sitting there."

Yes, I agree. That thread needed to be graveyarded. But I didn't see multiple copies of it, it just looked like a mistake. Lots of newbies make a thread, decide they want to delete it, realize they can't and just leave it there----not malicious spam, just failure to read forum instructions. I personally think multiple threads about the same new patch are spam and I think multiple bug report threads about the same bug are spam. However, the moderators clearly think that they are either not spam or they are not in a quantity that is seriously damaging the forum experience. I disagree with a lot of moderator decisions, but I move on to more fun things instead.

---

So, Fehzor. What I have gathered from your post is you believe OOO doesn't give enough attention to people's opinions on the forums? Is that a correct characterization of your feelings? I personally think that they do read and take these things into consideration, but I don't necessarily think that they need to acknowledge everything that is said here. What do you think the forums would gain if OOO took a more active role in responding to player feedback?

EDIT: Wow! Everybody I'm sorry for another huge wall of text, I just wanted to quote Fehzor so I could make sure I wasn't mischaracterizing his arguments.

Derpules's picture
Derpules
Q: Which RSS-user actually prefers the new to the old?

A: Haven't met one.

Q: Who purports to think the ticket distribution method was fair?

A: Only those who got dozens or hundreds of tickets through it.

*

Ordinarily, I'd be on board with your message of moderation etc. But the bomb patch was just a total disaster in every conceivable way. Until there is some sort of acknowledgment of the screw-up (with or without trying to make amends), I think the strongest permissible language should be used to convey to OOO just how unsatisfactory the change (and attending attempt at compensation) was.

Providence's picture
Providence
Hmmmmm...Interesting.

So, Derpules. I personally know people who like the new RSS, and I know people who think the ticket distribution was fair because as you said they got a lot of tickets----or they just didn't care about the bomb or the tickets. From what I understand, they saw an announcement about the tickets before the patch went out, and they took advantage of that heads up to invest their resources in these bombs to get the tickets. I don't see a difference between that opportunism and what happens when people sell their CE at high prices before they think a Promo is coming, and buy it back when it's cheap afterwards.

You seem to center on OOO's failure to acknowledge this as a "screw-up." It would appear from their silence that they just don't think it was a screw up; they probably knew people would be upset, and they probably knew the UV tickets wouldn't be enough to soften the blow, but they did it because they needed to. What, exactly, do you think a formal acknowledgement would do? I am very curious to hear how you think the forums will react to it and what you think it needs to look like. Personally, I think what OOO did was fine within its duties to balance the game; it'll suck for a while but things will even out.

What about this whole issue gave it real staying power for you, and brought you to the forums to talk about it?

Avenged's picture
Avenged
The New Bombs

There's no need to turn this thread into another conversation about the changes to the shard line bombs. There are already plenty of threads for that purpose. This thread is about forum conduct, or so I think it is, and posts should be as such. Anything else would just be a deviation of the original purpose of the thread.

Thinslayer's picture
Thinslayer
@Derpules

"Q: Who purports to think the ticket distribution method was fair?
A: Only those who got dozens or hundreds of tickets through it."

I disagree. I am one of the few who got only one 3-variant ticket and still thinks that the distribution method was fair. Think of it as a kind of promo; those who can afford it and want it will benefit, while those who can't afford it or don't care won't benefit. Fairness has nothing to do with it. If you wanted the tickets but didn't put in the effort to ragecraft, you were lazy.

It's not a sin to be rich.

P.S. I, too, am mainly a forum owl. I've been watching the forums for well over a year now. I've posted, but not often.

Michaelb's picture
Michaelb

How do you do those new-fangled dot things?

Thinslayer's picture
Thinslayer
@Michaelb

At the bottom of the page and below the posting text box is a link, "More information about formatting options." In case you can't find it, I'll put it here too: http://forums.spiralknights.com/en/filter/tips
That link will tell you how to do all the fancy stuff that you see forum posters doing.

It's basically an unordered list (as opposed to a numbered list). The format is thus: < ul > < li >[list item1]< /li > < li >[list item2]< /li > < /ul >
< ul > indicates that you want to make a list
< li > indicates a list element
< /li > indicates that you're done with said list element
< /ul > indicates the end of your list
The result is a bullet list.

Does that help?

P.S. I put spaces in between the "<" & ">" because the forums would have translated them, e.g., in "< ul >," there should be no space between the "<" and the "u" or between the "l" and the ">."

Vaclavv's picture
Vaclavv
"Finally, if people aren't

"Finally, if people aren't willing to express their opinions, why should they be catered to? If 1/20 of the population expresses their opinions, then maybe they are the only ones that care enough to- and if 19/20 of the players in the game don't care enough about what goes on to say anything, then perhaps the 1/20 should be listened to."

Or maybe the forums are a stinky crap hole that most people avoid because it's rife with negativity and vitriol. I see a lot of new posters get absolutely reamed by older members and they never come back.

EDIT: Also if you go look at the Doctor Who game forum, discourse is not nearly as asinine as here. Maybe there is still hope that one day these forums wont be so rage filled?

Hammahtime's picture
Hammahtime
"Do not assume that you know

"Do not assume that you know what counts as a ToS violation. Obey it to the best of your abilities, but note that the ToS can be amended at any time, and OOO ultimately has the power to define any and all terms within it. What counts as “personal attacks” or “spam” to you might be something very different to a moderator. "

There is going to be a lot of posterior pain about this.

Providence's picture
Providence
I knew this would happen

After posting this thread, I've been wanting to minimod certain people SO much, but I can't without being a hypocrite...
It's really amazing how people can have so many different interpretations of the ToS, especially the bit about spam. I almost want to start another thread specifically to ask people what they think "spam" is.

Fehzor's picture
Fehzor

"So, Fehzor. What I have gathered from your post is you believe OOO doesn't give enough attention to people's opinions on the forums? Is that a correct characterization of your feelings? I personally think that they do read and take these things into consideration, but I don't necessarily think that they need to acknowledge everything that is said here. What do you think the forums would gain if OOO took a more active role in responding to player feedback?"

My point to you is that you believe the opposite, and that your post is not without bias.

To answer your question though, 'What do you think the forums would gain if OOO took a more active role in responding to player feedback?', I think that OOO would come out looking better, and there would be less hard feelings about them, which would lead to more of the long time players supporting the devs. Look at The-Rawrcake - he argued for the new shard bombs on the testing forums, and only suggested a few fixes there. OOO completely disregarded his posts, and two weeks later he posted about how they ignored them on the arsenal forum. Now, many people aren't as verbal as him, and many more are.. but the point is that they asked for feedback, and then completely ignored it and continued on to do something that players did not like. Now there is a petition with 6 pages of comments going and they've still done nothing... you would think that OOO would at least post something on the issue explaining their actions in a bit more detail.

"What I have gathered from your post is you believe OOO doesn't give enough attention to people's opinions on the forums?"

I believe more that the forums are an indicator of what the player base believes. Not to say that every poster is like that, but that they show something, and that they should be considered at the least. If OOO wants to know the whole playerbase's opinion, they can just use the in game poll function- "Do you feel that the changes to RSS were carried out well?" and then see how many of their target audience- people with RSS that received a moderate number of UV tickets (as was intended) answered 'yes, I feel great!' But the forums should be a nice starting place at the least for that- "hmm, forum goers think X because Y, lets ask other players about it" may not have to go for every little thing asked or done, but when a large number of them agree on that, it should definitely come across to them. Like you said- "I don't necessarily think that they need to acknowledge everything that is said here." But I don't think that that should allow the devs to ignore some of the more important issues that keep arising.

Raspberry's picture
Raspberry
Spam

Providence pondered:
After posting this thread, I've been wanting to minimod certain people SO much, but I can't without being a hypocrite...
It's really amazing how people can have so many different interpretations of the ToS, especially the bit about spam. I almost want to start another thread specifically to ask people what they think "spam" is.

I'm tempted to minimod but stop myself because its not my job to moderate. My job as a player is to have fun. I will, however, quietly submit support tickets if I see a scam or threads in the New Recruit section started to humiliate helpers and new recruits. Support usually responds by quietly making those threads go poof.

As a Pacific Islander, spam is palatable with udon and musubi. However, today I am making charsiu to go with the udon.

Dorael's picture
Dorael
+1?

What's the take on +1 posts, especially ones that don't contribute or add anything besides simply saying "+1" and nothing else?

And if they're allowed, can I start posting -1 posts?

Providence's picture
Providence
Hrmmm...

Fehzor, I don't think that the threads on the forums ARE what the players think because the forums don't represent the playerbase. Therefore, I don't think the forums are entitled to 100% or even 75% of OOO's attention; I think OOO weighs the forums' importance appropriately, but I don't think we'll ever come to an agreement on that.

@Dorael, technically the +1 posts show support of a thing, but they really don't add anything. I think that's fine in the Suggestions forum because it's just a quick show of support without distracting people from the original poster's ideas----like a vote on a poll----but in GD it's kind of pointless. I'm not bothered by them at any rate, they get the point across that you like something.

Fehzor's picture
Fehzor

So you think that the forums are just a tiny portion of the player base that sees things entirely differently than every other player in the game, and that the devs shouldn't even consider looking into the issues people on the forums bring up? Because as I said, the forums come up with many serious issues with the game, and the devs could at least ask the player base at large what they think of them just to see what comes of it.

Another thing that I dislike about this is that it merits lack of thought in posts- lets say that some kid who plays the game comes into the forums screaming something about pets in general. If I don't like his post that he sloppily put down without thinking, then weighting his argument equally to the other arguments regarding the issue that have been thought out with foresight by the forum regulars seems rather silly. If I craft a 78 two UV tickets worth of shard bombs, and go onto the forums saying "haha, I feel like I got compensated equally, yeah" then that doesn't provide any argument towards the fact that UV tickets were awarded unequally. Are you suggesting that the notions of people are all equal? In a sense they are, but I do believe that you should merit the actual thoughts and explanations of people a bit more than "The forums are small compared to the rest of the game. Therefore, the forums are entirely wrong about the game and don't show anything."

Njthug's picture
Njthug
@Fehzor

Like Provi posted already the forums don't even show 50% of the player base, so using the forums as a source to find out what players think is not a great tool. The Dev's should read the forums and they showed this by adding many suggestions and posting on topics when deemed necessary (in their point-of-view). The forums come up with many serious and many not-so-serious issues. The forums are not entirely wrong at all, but at the end of the day the forums are such a small community compared to the actual player base. For all we know majority of the players in this game love the new shard bomb or love how they got compensated, but sadly us the forum users will not know this since we are only seeing the point-of-view of less than 500 players. The staff on the other-hand can look at different chat-logs hide and see players reactions, and look at the #'s of bombs crafted to 5* and the use rate for all we know.

Oh, and yes I did get compensated equally I was online I took advantage of the crafting, and even without "rage-crafting" I already was receiving over 40+ 1uv tickets and 20+ 2uv tickets, all I was doing was crafting for uv's which gave me a lot of luck ended up with some very nice uv's. Anyways, you would know this if I ever openly shared my inventory with others which I do not.

Byas's picture
Byas
For all we know majority of

For all we know majority of the players in this game love the new shard bomb or love how they got compensated
Really...? So why I don't know of even one person that liked the new bombs aside from a few that posted on the forums? If majority of the forums agree on something (since it's one of the few ways of contacting the devs that the players have) they could at least make an in-game survey to confirm something.

Njthug's picture
Njthug
@Byas

Like I said the forums show less than 50% of the spiral knights player base (community). I am sure they have others ways to find out information like I already posted, and they will not be changing these bombs after months of testing they did for them. Also like I already said the forums is less than 50% of the player base more around 5%, so listening to a mere 5% isn't the best source of information.

Byas's picture
Byas
It's not like if they need to

It's not like if they need to change them to bring the old RSS back, they can coexist since one is completely different from the other (also on the testing subject, they tested what exactly; the amount of complaints per second that the new bombs could get or if it had enough bugs so that they could be sure it was annoying enough to launch?). Sure, they probably have the numbers on the new bombs but while one of the few communication channels between players and devs is full of complaints and I am still to meet a single knight that liked the update, I still believe that the overall player base disliked the last patch.

Njthug's picture
Njthug
@Byas

If you feel the new bomb can coexist just feel free to post in suggestion area of the forums with your ideas.

Its not full of complaints I meet many players who do like these new bombs one of the best example: Eeeks and Fallout (Yes, they do miss the old rss, but do consider these new bombs pretty bad___ even solo'ing) *Oh, and Eeks and Fallout are known to be some of the best bombers in this game*. I personally am a hybrid bomber and find these bombs very useful especially the rss with its stun bonus. Without proof and only using 5% or a bit higher or lower of the sk community as proof isn't very a good basis.

Byas's picture
Byas
I saw no need to post it in

I saw no need to post it in the suggestions since people are discussing the coexistence as well as tweaks on the old bombs at the "Bring back the old RSS" thread.
That's the problem, aside from forums comments (minority here) the closest thing to liking the bomb that I've heard people say outside the forum is that the mechanics have potential, but without tweaks and bug fixes (especially on the disappearing shards) they are still bad, so unless the devs showed some numbers on the forums I would still believe that. All that I've heard is either what I stated earlier or that Nick is being biased in treating bombs differently (since bombs need to do AoE, then guns would need to do damage to a single monster and have long range, while swords do the mix so bye bye blitz, polaris, catalyzer, etc ; or bombs need to be charged and placed, guns need to shoot and swords slash, so welcome back old RSS) and still he doesn't say a word and is keeping quiet while the forum rages.

Njthug's picture
Njthug
@Byas

I am hearing differently a lot of my friends really enjoy these bombs more than 30+ players....I know many who obtained all of the bombs and use them daily. I am sure Three Rings is looking at both sides. The devs don't need to show us any numbers its not their place to open up their books to us that is like asking Pepsi how many Pepsi max did you sell last year? (They won't share that with you unless your highly important investor *which they don't need* or working for the company n have the right clearance). If you feel Nick is being biased feel free to make a petition or a suggestion removing all the weapons you stated nothing is stopping you. Sadly, my view-point differs from you. Nick has been saying many words not on the forums though since whatever he says won't change the fact that the old Rss is not coming back anytime soon. He can read these posts collect whatever data he wishes to from it. If Nick or any of the devs felt it was needed for them to post they will (as we saw in many topics).

The forum is always raging....many of you guys find way to even rage at love threads.

Byas's picture
Byas
I'm not asking for them to

I'm not asking for them to show numbers nor I believe they will, I'm just saying it's one of the few ways of making me change my point of view (because as I said, nobody either in my friend list or guild have liked it). And, no I don't want anymore weapons removed from the game I'm just saying that his argument is biased because he's classifying things in completely unrelated categories, like "cars need to have motors to be cars, but bicicles need to be blue, if they are any other color then they are skates"; instead of putting something that can be compared like slash, shoots, charges and places or AoE, long range/only one target/weak damage, mix.

Serell's picture
Serell
" "cars need to have motors

" "cars need to have motors to be cars, but bicicles need to be blue, if they are any other color then they are skates"; "

Lol. Yep, that's basically what Nick said. Which is completely unfair.

Dorael's picture
Dorael
Majority

People are making two errors here, no need to call them out on just one.

1. Forums do not represent the majority.
2. Majority are not always right.

This is why companies that know what they're doing don't simply take surveys or polls to figure out what they want to do. Sure, they can use them as a tool but it's just one factor in an equation and not the deciding one. Fehzor gave the example of some kid that comes here complaining about something versus forum regulars. The entire point of the forums isn't to count everyone's vote equally or even pay attention to who is posting what. You read and weight things by the strength of the argument, not the poster. Quality over quantity. Companies that know what they're doing look for good ideas and good feedback in a forum, not simply what most people here want.

Byas's picture
Byas
1. Forums do not represent

1. Forums do not represent the majority.
2. Majority are not always right.

1. That's right, but when nothing besides "a friend of a friend likes it" can be used as a source to prove something it becomes hard to believe (as I said, aside from a forum minority and comments like that I am still to see that many people liking the bomb).
2. Right again, but when it comes to "consumers" and "producers" and majority of the consumers aren't satisfied, something is wrong with the producer's tactics or product.

Dorael's picture
Dorael
Assumptions

You're making an even worse assumption than the Forums being representative of the player base, and that it's what you see/hear is representative of a player base. Unless you know and talk to every player in the game, or at least a large enough random distribution of them, which I find highly unlikely, you can't make a legit claim on what is representative of the player base.

And no, just because the consumer isn't happy about something doesn't mean the product or producer is doing something wrong. Most of us here don't like the rising cost of Energy, and haven't for longer than this game has actually been live. I think by this point we can agree that Three Rings does not agree that the consumer is right about this, at least, and that they don't see a reason to change it or even respond.

Byas's picture
Byas
Nope, you're the one making

Nope, you're the one making assumptions right now. I'm only saying that the forums and people we see in game are more reliable sources than a friend of a friend likes x. And as those are the only sources we have, we gotta stick with it until we get a more solid one.

Well, the system is flawed and CE walls are the proof (even yesterday suddenly 1647 offers to buy energy appeared, now who the hell needs 164700CE in a single purchase and doesn't use the buy CE button?). But well, if they choose to look away and pretend that everything is fine that's still their wrong doing, not the consumer's.

Dorael's picture
Dorael
No

No, that's my argument. Neither is representative, not one is more or less representative than the other. And no, we don't have to stick with them because that's "the only sources we have." We could instead, say, use logical arguments and based decision on the strengths of the position that back them, instead of how vocally they're backed by a portion of a player base that isn't even representative of the player base.

And no one has proved that the system is flawed or given proof of anything yet. People have given their opinions on it, no one has proven anything. The majority of those arguments hinges on the idea that higher CE costs are harmful to the game. I disagree, I imagine Three Rings does, no one has given good argument to suggest otherwise.

Byas's picture
Byas
Because no one has used a

Because no one has used a good argument, aside from the ones who agree to a biased classification and that a bomb that almost gets on par with a gun/sword is OP, right? Also, we shouldn't even have a forum after all we don't have the majority so we aren't representative of the player base.

I don't know about you but when in a question of minutes 1647 offers appear from nowhere it kinda proves the flaw to me, but sure believe that it was a coincidence and that let's say 1000 knights have put the same offers at the same time and no one decided to remove it later, just like Peter Pan will appear at your window some time and take you to a magical wonderland where you never grow up if you believe really strongly.

Dorael's picture
Dorael
Arguments

I'm not saying don't use good arguments or that there haven't been good arguments. I'm saying to stick to them, and leave out all this nonsense that the forums represent the player base.

I am so sorry about bringing the CE discussion in this thread about forum discussions as it's not the right place for it. I'd be happy to have that discussion with you if you want to start a new thread though.