Since I've became a paying contributor of the game, I believe we deserve some kind of compensation for the issues with server instability.
If i ordered a UFC payperview, and they had a failure with their ability to bring me the fights uninterrupted I would fully expect and demand a refund.
However, I feel no where near as heavy handed in regards to the much lesser sums of money I have paid in exchange for energy. But there is a bottom line where I am paying real world money in exchange for energy, and the lag spikes in the game are causing deaths beyond my control and thus siphoning the very same energy for which I paid real world money. This is a problem.
I would actually settle for an apology, a mist tank (I've lost well over 100 energy in lag spikes), and an acknowledgement of the problem with some sort of assurance that it is being looked at.
Thank you.
You'll want to contact support rather than posting in the forums if you truly think you deserve a refund. You can find the support form by clicking the link to Support at the top right of these forums.
However, you should consider the fact that it may not be the SK servers that are causing the problems. Your own computer may not be able to efficiently handle the game or your ISP may be causing the lag.
I have never had any problem with lag from the SK servers and I play nightly during what I assume are busy hours (evening US time). I once had my own computer cause problems when I had too many processes running in the background, but after shutting down the extraneous software, everything ran fine.