I believe as a paying consumer of a service, I deserve compensation for lag
Sat, 05/07/2011 - 09:21
#52
I've had server sided lag. I
I've had server sided lag. I don't really care. I see I lost money equivalent about it.
Obviously the sollution to everything is a promotional event (like a weekend of 5 energy elevators) to get more new players while also mentioning it's a compensation for lost energy due to lag, with a reminder that server quality went up and it won't happen again. (though it probably will rarely)
Of course they should do that primary to get new players so it should be held at a strategically wise moment. (like not now because the game is new anyway and some more unique stages would be great)
Sat, 05/07/2011 - 12:17
#53
Recently learned about the
Recently learned about the crystal energy history so I used this for another thread but I'll use it here too.
May 6, 2011 1:28 PM Join Party -6
May 6, 2011 12:33 PM Exchanged Crowns 100
May 6, 2011 12:32 PM Energy Device -2
May 6, 2011 12:28 PM Elevator -10
May 6, 2011 12:28 PM Join Party -10
May 6, 2011 12:24 PM Revive Player -5
May 6, 2011 12:21 PM Elevator -10
May 6, 2011 12:19 PM Exchanged Crowns 100
May 6, 2011 12:17 PM Join Party -9
May 6, 2011 12:13 PM Elevator -9
May 6, 2011 11:59 AM Elevator -10
May 6, 2011 11:51 AM Elevator -9
May 6, 2011 11:38 AM Elevator -9
May 6, 2011 11:28 AM Elevator -9
May 6, 2011 11:23 AM Elevator -10
May 6, 2011 11:20 AM Elevator -10
May 6, 2011 11:15 AM Join Party -9
May 6, 2011 11:05 AM Crafting -100
May 6, 2011 11:04 AM Crafting -50
May 6, 2011 10:58 AM Elevator -9
May 6, 2011 10:55 AM Exchanged Crowns 100
May 6, 2011 10:45 AM Elevator -9
May 6, 2011 10:42 AM Join Party -10
May 6, 2011 10:35 AM Elevator -9
May 6, 2011 10:31 AM Energy Device -3
May 6, 2011 10:27 AM Exchanged Crowns 100
May 6, 2011 10:25 AM Join Party -9
May 6, 2011 10:08 AM Crafting -100
May 6, 2011 10:05 AM Join Party -9
May 6, 2011 9:57 AM Elevator -9
May 6, 2011 9:44 AM Elevator -9
May 6, 2011 9:35 AM Exchanged Crowns 100
May 6, 2011 9:34 AM Elevator -10
May 6, 2011 9:27 AM Join Party -9
May 6, 2011 9:19 AM Elevator -10
May 6, 2011 9:16 AM Energy Device -2
May 6, 2011 9:10 AM Elevator -10
May 6, 2011 9:07 AM Join Party -9
May 6, 2011 8:57 AM Elevator -9
May 6, 2011 8:40 AM Join Party -10
May 6, 2011 8:35 AM Elevator -9
May 6, 2011 8:22 AM Elevator -9
May 6, 2011 8:15 AM Join Party -10
May 6, 2011 8:10 AM Elevator -9
May 6, 2011 8:01 AM Exchanged Crowns 100
May 6, 2011 7:56 AM Elevator -9
May 6, 2011 7:50 AM Elevator -10
May 6, 2011 7:46 AM Join Party -10
May 6, 2011 7:43 AM Revive Player -5
May 6, 2011 7:41 AM Elevator -9
May 6, 2011 7:32 AM Elevator -9
May 6, 2011 7:23 AM Elevator -10
May 6, 2011 7:23 AM Join Party -10
May 6, 2011 7:17 AM Energy Device -3
May 6, 2011 7:16 AM Join Party -8
So yeah over 5 hours I died twice (with CE)... I want a mist tank because I'm blaming those deaths on lag. I must've had a whole lotta lag too somehow stretched out over 5 hours...yup. Curse those laggy servers. Yes this is Tier 2.
I don't go in Tier 3 much but the other day I went with some clanmates and friends in FSC and have similar results (actually I have no "revives" on that day since they revived me :3)
But back on topic to the long energy history there..see how much energy that was used? I don't even know how much since I'm too lazy to add it all up. But I can show that only 10 energy was used total on revives. And revives with CE are the only thing you can blame on lag.
You buy CE, Three Rings doesn't tell you what to do with it. You waste it on revives, that's your problem. I appreciate you and all others that pay for the game, but you get what you pay for. And that's energy. Only energy.
Sat, 05/07/2011 - 14:15
#54
winners
Winners:
Ajericho
NegimaSonic
Sat, 05/07/2011 - 15:51
#55
> If i ordered a UFC
> If i ordered a UFC payperview, and they had a failure with their ability to bring me the fights uninterrupted I would fully expect and demand a refund.
to extend the metaphor: good luck with that when it's your TV's fault
Sat, 05/07/2011 - 17:33
#56
@ Benamas
Read carefully. A failure with their ability to bring me the fights. Not a failure with my ability to receive the fights.
And Negimasonic is a winner in this thread, because he does not have lag, when so many others do.
The losers of the thread: people who contribute nothing to the forums and just troll for arguments and conflicts.
Sun, 05/08/2011 - 00:00
#57
The losers of the thread:
The losers of the thread: people who contribute nothing to the forums and just troll for arguments and conflicts.
A lot of people do lurk and only say something when an issue they care about comes up. Often these are issues where conflict arises. As long as their arguments are valid, there is nothing wrong with any of that. Life gets in the way a lot.
(Hm, life getting in the way; a topic for yet another Spiral Knights blog post, I think.)
Sun, 05/08/2011 - 02:16
#58
Sigh.
He wants to spark a discussion but calls troll on anybody who disagree with his point of view, how typical.
Networking is fickle. Even if you have the bestest hardware and the bestest internet connection and the bestest ISP, it only takes one router between you and the Spiral Knights servers keeling over to cause you to walk into a flamethrower blast. And there are bunches of those not owned by your ISP and not owned by Spiral Knights' ISP.
Spiral Knights could mitigate lag by (a) owning their own datacenters, (b) complete with many, many racks for redundancy, (c) getting some serious cable for the datacenters, and (d) renting to a really awesome DNS provider that promises something like six 9's (99.9999%) uptime over a year. But all that costs enormous amounts of money, the kind that can be afforded by Microsoft and Google but not by Blizzard or SEGA, and definitely not by Three Rings. They'd need a much larger audience by at least an order of magnitude (earlier I saw about 500 population in the four gates, and over ten Haven instances) with most to all members paying more than $10 a month.
There's, well, almost no practical way to guarantee perfect uptime or even four 9's (dare I say it... even two 9's), and most of that's not going to be Spiral Knights' fault. There's a reason why lag is part of every online game.
So asking for something that Spiral Knights can't provide, and then demanding compensation anyways, and even demanding extra bowing and scraping anyways... you can ask it of a blue chip company, I suppose, if you were paying exorbitant rates per month because even economy of scale can't prevent this thing for being costly for even them... but of SK? Really?
In a nutshell, that's why this kind of request in this kind of context seems rather entitled. But that's just my opinion....