So you're saying that because he spent a lot of money, the game should continue to screw over all other players so he can feel special with his equips?

Yeah, because Diablo will be any different. "ZOMG BLIZZARD I SPENT $9K ON RMAH NOW U RELEASE BOSS THAT GIVES SAME EQUIPS FOR LESS? NO, [SCRAP] U I QUIT YOU SUCK!" Think they are going to change anything?

This is a good thread and I'd hate to see it locked or sent to the Graveyard.

Kielos, I'd be REALLY surprised if any company responded apologetically to such a bombastic complaint on a public forum and offered to make full restitution. However, it's not unheard of. To counter your claim of OOO's poor PR, I offer the example of the player Echo losing his name to an NPC in the Hall of Heroes, finding his own handle (which came first!) uncerimoniously switched to The-Echo. He complained on the forum, and a day or two later, The-Echo was Echo once again. Now, that's a simple fix (and was probably a mistake brought about by automatic name filters or some such) but it was one that caused a ripple in the community and was in OOO's best interest to fix, PR-wise.

Coco's complaint isn't that simple, considering that it involves game balance and serious investments of currency, past and future. I would wager that if OOO wanted to contact him and start a dialogue, they'd do so privately. Judging from the way this thread's going, I would hate to wade into this circus with an official company reply to him, whether positive or negative - depending on your point of view, it would be "caving to whiners" or "listening to player feedback" -- it's all a matter of perspective.

Eury and the other community managers probably aren't empowered to speak for the company. Her comment wasn't meant to serve as a reply to Coco's general complaint, but rather moderating the tenor of the debate.

The-Echo incident was actually handled really well from what I recall. Some GM immediately took initiative and responded to the effects of "they'll look into it", and then later it was remedied.

Here, OOO dropped the ball. They could have just used a standard BS line like "We're very sorry to read that you did not enjoy our recent updates. Here at OOO we strive to make the best possible playing experience for the player we possibly can. We would like to discuss your dissatisfaction in more detail in hopes to possibly remedy the issue and ensure continued player satisfaction with our future updates, please contact us using the in-game support e-mail".

Okay maybe not something so formal so it doesn't look so blatantly BS, but something to that effect would have totally lessened the impact of the rage from the community. They don't even have to fix Cocosnake's problem, once the discussion goes private the rest of us wouldn't know if it was fixed or not. We would all see that OOO seemed like they were listening to us and trying to fix the problem.....even if that was never their motive nor intention.

Although I think the key difference here to The-Echo incident is this problem affects more than one person and has more than one person raging. I don't think OOO has the guts to try and respond to this one....because it won't be a simple win for them because they're not prepared to do anything. But the mistake with that is, the missed opportunity to lessen/diffuse the situation for all the rest of us reading about this.

I've notice that OOO has a strong tendency, to the point I think it's their strategy, to just IGNORE things they want to pretend doesn't exist. "If we don't acknowledge it, it doesn't exist" or "Maybe if we just ignore it, it'll just go away". That "strategy" is causing way more problems than they think it's averting, and everything you see here and in other similar threads is an indication of such. Although it's another reason why I think OOO is targeting bringing new players in rather than caring about the old players.....old players remember things....new players are ignorant.

i don't want to hit a bad comment, but $9000? you can buy friends with that. seriously, if you have more money than that in real life, go hit up a lawsuit against OOO for bait and switch. (not like you'll win.)

sorry if you didn't catch the sarcasm in the post. you can't sue OOO. as per TOS, OOO reserves the right to do anything with the game.

Eury probably didn't post relevant to the thread because then SHE'D be under fire.

Eury is only community support (No offense Eury). If anyone would comment on this in a relevant way, it would be Nick. Eury's probably just hanging back, letting the players argue it out, and just doing her job.

However, if NICK posted and didn't say anything relevant, THEN you could be mad. I assume it's supposed to be Nick's responsibility to explain to the players the reasons of the things OOO does, so you can't blame Eury for NOT bringing it up.

However, in any case, if a GM posted relevant to the topic, they'd personally come under fire as well as OOO, and whatever they say can be misinterpreted or taken for truth/exaggerated.

For matters like these, I highly doubt OOO will bother with individual claims. For smaller issues like the 'Echo' incident, they can deal with it on a personal level easily. In this sort, not so much.

Try asking the GMs to do ERP with you in a support request. That might get you a ban. :)

There was no reason to lock this thread, for it had died.
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Then you necro'd it -_______-

/graveyard anyone? I also caught wind of OP being around, but maybe that's just gossip.

Nope, he didn't quit.

you missed out on nothing.

Ummm? HmMmMmM? What party? Hum? Coconuts? No, sorry. Cocosnake*. He is back I think.... Must bump this thread up even though it a rage thread about the worst patch OOO have made which is fixed now! Let the party set the floor, let the party set the floor!